The resort is beautiful, and we will go back, but with lower expectations. Our room was not ready till over an hour after the guaranteed check-in time. I've never experienced this at any hotel ever. They took 15% of the cost of the room for that night, which was fair, but we would have preferred to check in on time and pay the full price. Unfortunately, the ocean view king suite we were given really only had a partial ocean view and did not reflect what was shown in the photos on the resort's website. Again, management reduced the cost of the room, but we would have preferred to pay full price and have a true ocean view. The food was fine but the service in all the restaurants was fairly disappointing for this price point. It took 30 minutes to be seated for breakfast at the bistro, though there were plenty of empty tables and plenty of staff who didn't seem to be doing much. The staff seemed to lack a sense of urgency, although everyone was pleasant and professional. And the rooms could really use updating. With all of this said, we will absolutely go back but with reduced expectations. The grounds are beautiful and the view from the right room would be extraordinary. With updating and perhaps better-trained staff, this could truly be an exceptional 5-star resort.

My wife and I stayed at this gorgeous property last month and I must say I was blown away. We only stayed two days, and if I wasn't headed to Hawaii, I may have cancelled my trip to stay longer. We have visited many Ritz Carlton's over the years but this one is by far our favorite!! It was grand, lavish, beautiful and at the same time cozy, charming and comfortable. Even a garden view room would have beautiful views because the grounds are stunning in every way. If you like hummingbirds, you will definitely be happy...I could not count them all. ALL of the staff were wonderful and welcoming. We only ate breakfast at the resort, but it was wonderful and the menus of the other restaurants looked incredible. Our room was an extraordinary ocean view suite with a fireplace, and the front desk also delivered champagne and chocolates for our Anniversary. We had such a lovely time I asked to speak to the Manager Jose Yupanqui to convey our gratitude and let him know we love his property. Jose was extremely generous with his time and kind. He was very appreciative of our desire to share good news. I'm sure folks don't say nice things often enough. Anyway...we will be going back ASAP and so should you!!!

We had booked a specific suite for our daughter’s birthday welcoming a few of her friends to stay overnight with us to celebrate. The suite became uninhabitable and Madison Jordan called to give us options for the evening. Madison was extremely helpful and kind, understanding our frustrations. She went beyond and above to secure rooms as close as possible together while giving us space in larger rooms. And since our early check in could not be guaranteed anymore, Madison provided a late check out so we could enjoy lunch by the pool. She’s a gem of an employee and made our stay memorable even after the let down of not checking into our original Suite. I hope we get to see Madison when we return!!! Thank you!!!
Angel Oak has fantastic food and service, it’s not to missed! Everything we ate was incredible (scallops especially) and ordering a few light appetizers from the San Setto Japanese restaurant menu was a real treat!