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1861JamesSue

Ritz at Santa Barbara

5.0 of 5 bubblesReviewed Dec 17, 2023via mobile
A lovely Ritz Carlton in Santa Barbara. This property overlooks the Pacific Ocean with walkways to the beach. As you drive up the porters are spot on to assist. The parking area is full of beautiful lovely luxury vehicles. They have plenty of charging stations. At the driveway area there is a wine tasting room which is always fun to try. Once you check in our room this time was 17208. It was a suite with two separate restrooms a living room area w/fireplace and HD TV the bedroom was a king wHD TV. The bed was amazing and an allowed for a great sleep. It had a dual balcony overlooking the pools with ocean view. There plenty great bars and restaurants. I enjoyed the spa services.
Date of stay: December 2023
Trip type: Travelled with friends
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Reviews (3,341)
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Traveller rating
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258
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Reviewed December 9, 2023

This place is 6 stars! The scenery is perfect, privacy top notch and restaurants were amazing! Right on a beautiful beach. The pools were amazing as was the entire property!

Staff was also amazing! They catered to our every need and were very professional, but also very nice. They’ll treat you the same either way, but they deserve good tips for their hard work.

Upon arrival the valet handled everything and on a second day they all knew us by name and I felt so safe leaving my Tesla with them! I even left my wallet in my car and nothing went missing. When we entered the hotel and got checked in, a gentleman named Phillip offered to show us around the property which was so helpful! He really went above and beyond to point out the fun things to do while there and gave us the the lay of the land.

Their spa and services there are top of the line! Their fitness center was amazing!

Most importantly we really wanted to stay there it was so perfect, but we also went into town with tips from the front desk and from Philip and it everything Santa Barbara has to offer, from wine to food to Beauty was everything we expected and more.

11 out of 10 highly recommend!

Room tip: This is the best we’ve found while visiting Santa Barbara!
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank tommyalexander805
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 23, 2023

The resort is beautiful, and we will go back, but with lower expectations. Our room was not ready till over an hour after the guaranteed check-in time. I've never experienced this at any hotel ever. They took 15% of the cost of the room for that night, which was fair, but we would have preferred to check in on time and pay the full price. Unfortunately, the ocean view king suite we were given really only had a partial ocean view and did not reflect what was shown in the photos on the resort's website. Again, management reduced the cost of the room, but we would have preferred to pay full price and have a true ocean view. The food was fine but the service in all the restaurants was fairly disappointing for this price point. It took 30 minutes to be seated for breakfast at the bistro, though there were plenty of empty tables and plenty of staff who didn't seem to be doing much. The staff seemed to lack a sense of urgency, although everyone was pleasant and professional. And the rooms could really use updating. With all of this said, we will absolutely go back but with reduced expectations. The grounds are beautiful and the view from the right room would be extraordinary. With updating and perhaps better-trained staff, this could truly be an exceptional 5-star resort.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Greg M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steven Janicek, General Manager at The Ritz-Carlton Bacara, Santa Barbara, responded to this reviewResponded November 24, 2023

Thank you for staying with us and thank you for the feedback regarding your recent stay with us. I am sorry the room you were provided did not have the view you desired after this holiday weekend I will go inspect that room to make sure it is in the proper category. Regarding the speed of service within Bistro and attentiveness by our staff we are thankful for those comments and will embrace them as a resource to improve our service performance.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 10, 2023

My wife and I stayed at this gorgeous property last month and I must say I was blown away. We only stayed two days, and if I wasn't headed to Hawaii, I may have cancelled my trip to stay longer. We have visited many Ritz Carlton's over the years but this one is by far our favorite!! It was grand, lavish, beautiful and at the same time cozy, charming and comfortable. Even a garden view room would have beautiful views because the grounds are stunning in every way. If you like hummingbirds, you will definitely be happy...I could not count them all. ALL of the staff were wonderful and welcoming. We only ate breakfast at the resort, but it was wonderful and the menus of the other restaurants looked incredible. Our room was an extraordinary ocean view suite with a fireplace, and the front desk also delivered champagne and chocolates for our Anniversary. We had such a lovely time I asked to speak to the Manager Jose Yupanqui to convey our gratitude and let him know we love his property. Jose was extremely generous with his time and kind. He was very appreciative of our desire to share good news. I'm sure folks don't say nice things often enough. Anyway...we will be going back ASAP and so should you!!!

Room tip: Enjoy the whole resort, but it is a little outside of Santa Barbara. We had a car so it was perfect!
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Wander27315643357
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 31, 2023 via mobile

We had booked a specific suite for our daughter’s birthday welcoming a few of her friends to stay overnight with us to celebrate. The suite became uninhabitable and Madison Jordan called to give us options for the evening. Madison was extremely helpful and kind, understanding our frustrations. She went beyond and above to secure rooms as close as possible together while giving us space in larger rooms. And since our early check in could not be guaranteed anymore, Madison provided a late check out so we could enjoy lunch by the pool. She’s a gem of an employee and made our stay memorable even after the let down of not checking into our original Suite. I hope we get to see Madison when we return!!! Thank you!!!
Angel Oak has fantastic food and service, it’s not to missed! Everything we ate was incredible (scallops especially) and ordering a few light appetizers from the San Setto Japanese restaurant menu was a real treat!

Room tip: Valet parking is the only option but everyone moves fast getting your car back to you.
Date of stay: October 2023
Trip type: Travelled with friends
Thank Lori T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 30, 2023 via mobile

We came for a family wedding which cold not have been more perfect. But the hotel is so much more than that. Our room was comfortable, the Spa pool was the right temperature, the tennis courts great and the Club lounge just what we needed with delicious food and wine in an informal setting. The best of all is the staff who were friendly and helpful - in fact could not have done more to make our stay wonderful. We met many other guests who told us they came back each year because of the wonderful staff.

Date of stay: October 2023
Trip type: Travelled with family
Thank alysonth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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