This is one of those reviews where you just had one of the rudest customer service condescension and I could not pass the opportunity to bang on some keys, such that you can choose whether or not this is the environment for you.
We are a small family. We are not rich, but we spend enough money over the years that we can afford a short trip at the last minute using miles. Historically, if you travel often, one can call the front desk manager the night before arrival and confirm some sort of room that might be larger or most times upgraded to a suite (especially a member with "status"). I call and request to speak with said individual and Jarrod transferred me to Stacy B. (did not feel comfortable giving me her employee ID). When I explained my situation, she gave a robotic response one might find at a Best Western, but the Ritz Carlton? When I explained that I just wanted to confirm a room within 24 hours of arrival for FIVE nights (FIVE NIGHTS OCCUPIED) with our family (some rooms do not sleep four at these types of properties). It ended with her condescending tone offering me a manager's return call. Why would I waste any more time than it took me to type this?
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