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“Bed was like sleeping on Cement”

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Best Western Plus Diamond Valley Inn
Ranked #2 of 10 Hotels in Hemet
Reviewed 22 September 2017

Bed was like sleeping on cement. Woke up to arm aching. Very uncomfortable. Also, pull out bed (sofa) was saggy, sister could not get comfortable. The room had the strong smell of deodorizer. Carpet was sticky near the air conditioner. But, I have to say, the staff was very nice.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole T, General Manager at Best Western Plus Diamond Valley Inn, responded to this reviewResponded 2 weeks ago

Thank you for providing feedback of your stay with us. I am sorry to hear that the bed was uncomfortable for you. If you stay with us again in the future, I feel that you may have a better sleeping experience on our 3rd floor beds. They are Beauty Rest pillow top mattresses. I will let my staff know of your compliments. We hope to see you again in the future.

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9 - 15 of 339 reviews

Reviewed 18 September 2017

Won't stay anywhere else in the Hemet / SanJacinto area. Great staff, friendly faces, amenities, etc. I come here often when visiting my kids and they love it as well. This is always an all around great stay.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole T, General Manager at Best Western Plus Diamond Valley Inn, responded to this reviewResponded 2 weeks ago

Thank you for your kind review. We love hearing when our guests have such great memories of our property and staff. We look forward to seeing you many more times.

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Reviewed 13 September 2017 via mobile

The staff is OK . The breakfast is decent. Hotel pretty shady. First time ever staying at a best western, I probably won't be staying here again. Shady, and suspect people hanging around the parking lot. I stayed at the Hampton right next door, now that's a proper hotel! Felt way way safer!

Stayed: September 2017, travelled solo
Thank ilovepalmdesert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole T, Manager at Best Western Plus Diamond Valley Inn, responded to this reviewResponded 16 September 2017

I am sorry that you did not feel safe during your stay with us. Guests safety is our number one priority. We lock all doors at night, east and west entrance are only guaranteed entry with a valid room key. Front door is opened by employee during night shift. We do routine walks throughout parking lot and hallways during the evening and night time. I am sorry that we did not meet your expectations. Thank you for taking the time to leave us with feedback of your stay.

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Reviewed 12 September 2017

We recently stayed over at this hotel. It is easy to find. It was clean and quiet. The room was comfortable. Breakfast was good, except there was not adequate seating. Hemet was once a sleepy desert escape for northerners seeking a warm place to winter. No more. Hemet has 80,000 people. If you need to spend the night there, this is a good place to stay.

Room Tip: Easy access and egress.
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kathy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole T, General Manager at Best Western Plus Diamond Valley Inn, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to leave us feedback of your stay. Hemet has become a quite busy town. We are changing the seating in our breakfast area as we are aware that the big chairs take up a lot of unnecessary space. We are working on having this done very soon. Your feedback is extremely helpful and very appreciated. We hope to see you again in the future.

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Reviewed 6 September 2017

If you are comparing hotels in Hemet only...this is a great hotel...
The facility itself is newer and did a decent job at keeping it clean. Lots of free parking out front. Check in was friendly and quick.
The bad, the bed was probably the worst (hardest) bed I have had to deal with in a very long time. Remember that this is Hemet, it gets hot and dry. So, we needed to run the a/c..The a/c unit would cycle on and off all through the night. Each time it cycled on, it rattled like it was going to come off the wall... then when it cycled off it literally "cried" like a cat was being strangled... loudly...WTF it was soooo annoying! The two made for an extremely uncomfortable night with no sleep.
The bathroom in this room was configured with the shower and toilet in their own room, sink outside that room. You could not open the door without hitting the person standing at the sink. And, of course you had to make sure that door was shut if you intended to be at the sink. Really? who thought that one out?
When I turned on the water for the shower, the tub faucet came out of the wall... yeah really. Water kept coming out, but the faucet was about 3 inches away from the wall, with a gaping hole in the tile. Great, just great...
BUT HEY.... they have free breakfast!!! I made my waffle with fruit, and it was just a beautiful day.... in..oh I'm still in Hemet.

Room Tip: Leave Hemet
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  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Dragonfly972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole T, Manager at Best Western Plus Diamond Valley Inn, responded to this reviewResponded 9 September 2017

I am sorry to hear that our beds, A/C unit and room layout did not meet your expectations. Your feedback will help me so much in making the changes that will benefit our guests in the future. Our beds have Simmons BeautyRest mattresses and equipped our rooms with these so that our guests would have a good nights rest, I am sorry that we did not accomplish this during your stay. I do understand the frustration of the A/C unit turning on and off as well as noise. I believe that the A/C turning on and off was due to it being on auto, which will turn the A/C off when the room reaches desired temperature and on when it goes above desired temperature. I am happy to hear that you enjoyed our breakfast. I hope in the future you will give us another chance to show you what we are capable of. Thank you for your feedback.

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Reviewed 25 August 2017 via mobile

Once again the staff was very nice and accommodating. The room was really nice too - remodeled, clean, and fresh. Breakfast is always really good - even the coffee is outstanding. Pool nice too. Only complaint was is their internet was down. They had problems with it last time too. Otherwise perfect stay and highly recommend this hotel.

Stayed: August 2017, travelled as a couple
Thank Geo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole T, Manager at Best Western Plus Diamond Valley Inn, responded to this reviewResponded 10 September 2017

I would like to start by apologizing for the issues that occurred with our internet. We understand the inconvenience this caused some of our guests and worked promptly to resolve the issue. Thank you for your compliments, it is always a pleasure to have you as one of our guests. We look forward to seeing you again in the future.

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Reviewed 23 August 2017 via mobile

I've stayed here numerous times the environment is lovely & there is great customer service, the breakfast is delicous and always hot. Not to mention the workers do very well with any situation.10/10 recommend if in Hemet

Stayed: June 2017, travelled with family
Thank Savannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nichole T, Manager at Best Western Plus Diamond Valley Inn, responded to this reviewResponded 10 September 2017

Thank you so much for your rating and review of our property, we truly appreciate it. We are so happy to hear that you had such a great stay with us. We strive for customer service perfection and your feedback lets us know that we are achieving our goals. We hope to see you again in the future.

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Additional Information about Best Western Plus Diamond Valley Inn

Address: 3510 W Florida Ave, Hemet, CA 92545-3518 (Formerly Super 8 Hemet)
Phone Number:
Region: United States > California > Hemet
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Hemet
Price Range: $128 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Diamond Valley Inn 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Count on convenience at The BEST WESTERN PLUS Diamond Valley Inn, Located off Highway 74 near Diamond Valley Lake. Our 100% non-smoking, pet-friendly hotel is ideally situated for exploring area wineries and enjoying the beautiful California countryside. Each morning you can refuel by enjoying our complimentary full hot breakfast. We offer free Wi-Fi so you can easily look up directions or catch up on email in the comforts of your room. When the weather heats up, cool off with a swim in our outdoor pool, or relax in our soothing hot tub. Spacious suites and free parking are available. Kids 17 and under stay free with an adult. ... more   less 
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Also Known As:
Super 8 Hemet
Super Eight Hemet
Hemet Super Eight
Hemet Super 8

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