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“A Good Quality Property”

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Hampton Inn & Suites Highland
Ranked #1 of 2 Hotels in Highland
Certificate of Excellence
Reviewed 27 March 2017

Let's be honest, the vast majority of the hotels in and around San Bernardino are not of the highest quality. This one stands out not only for the quality of its design, room size and prices, but also for the helpfulness and friendliness of staff. The higher floors have great views of the mountains and the surrounding restaurants and shops are decent - especially when compared to what else is available in nearby San Bernardino. The only criticism I have is that the carpets are quite worn and the in-room refrigerator's compressor buzzes so loudly it will wake you out of a sound sleep. Staff assured me that the rooms are due for an upgrade/renovation very soon. This a a good property with good staff and well worth the extra 10-15 minutes it takes to get there from most places in SB.

Room Tip: Top floor looking east or west.
  • Stayed: March 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank SDTripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this reviewResponded 30 March 2017

Dear guest,

It was a pleasure having you at our property and we do thank you for having given us the opportunity to serve you.
Indeed we are expecting a full renovation very soon. We are excited we will offer our dear guests state of the art rooms and facilities that they will enjoy.
This said, we will look forward to other opportunities to serve you in the near future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (556)
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45 - 51 of 556 reviews

Reviewed 26 March 2017 via mobile

This place is amazing ..the staff is wonderful nice and friendly..the breakfast is great n the coffee all night long is a must for a casino gurl like me lol....everyone is so ready to help n always has a smile ..they go above and beyond with kindness..I will always make this hotel my home

Stayed: March 2017, travelled with friends
Thank Casinogurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this reviewResponded 30 March 2017

Dear guest,

We are delighted you have enjoyed your stay at our property. Making you happy, makes us happy!
We will look forward to another opportunity to be of service to you. Please come back soon.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2017

We used this hotel as a "staging area" for a small family reunion. The staff was so wonderful. When we ran out of time at the restaurant, they allowed us to use the lobby/dining area for cake and coffee and even offered to assist with plates and forks if needed. I cannot say enough good about the staff and the hotel was the best Hampton Inn I've ever stayed at, and I've been to quite a few.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton
Thank Molly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this reviewResponded 24 March 2017

Dear guest,

Thank you for taking the time to write a review, your comments are very valuable to us.
This said, we are delighted you have enjoyed your stay with us and we thank you for having given us the opportunity to serve you. It was definitely our pleasure.
Please come back and visit us soon!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017

Stayed for 1 night. Property is very clean recently remodeled and very well maintained. Room was as reserved (assigned # 209) and well appointed. Shower was excellent! Air handler was a bit noisy and the bed was a tad soft for our taste, but those are personal preferences.

Complementary breakfast was very good, constantly restocked and cleaned. High marks to the crew.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank BajaMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this reviewResponded 24 March 2017

Dear guest,

Thank you for having given us the opportunity to serve you. It was in deed our pleasure to do so.
We look forward to another opportunity to be of service to you in the near future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2017

Pre-planned surprise birthday trip by daughter. First time to the Hampton Inn & Suites hotel in Highland California. Extremely satisfied with accommodations provided by hotel and look forward to returning for another exciting week-end with friends or family.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank I5318UEamyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this reviewResponded 30 March 2017

Dear guest,

We are glad you have enjoyed your birthday getaway trip. Thank you for having given us the opportunity to serve you, especially on a special occasion such as your birthday.
We will look forward to many more occasions to serve you, hopefully in the near future.
Once more Happy Birthday!!

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2017

The staff was amazing and the room was very clean. If I needed anything the staff was great about assisting me with whatever I needed. I was impressed with the overall service. Restaurants are very close. Many restaurants to chose from.

  • Stayed: March 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 626heathero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this reviewResponded 24 March 2017

Dear guest,

Thank you for taking the time to write a review, your comments are well appreciated.
It was indeed our pleasure to serve you and make you comfortable. Our philosophy at the Hampton Inn Highland is always: "making you happy, makes us happy".
We will definitely look forward to another opportunity to serve you again in the near future.

Bets regards

Report response as inappropriate
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Reviewed 16 March 2017

Would stay there again. The rate was was only $79 for a night and the breakfast was delicious. Great customer service. I would stay at this hotel again if I can get the same rate next time I search for a hotel.

  • Stayed: March 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Natasha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NadiaT155, Manager at Hampton Inn & Suites Highland, responded to this reviewResponded 24 March 2017

Dear guest,

It was a pleasure having you in our property and we will look forward to another opportunity to serve you again in the near future.
Please come back soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Highland

Address: 27959 Highland Ave, Highland, CA 92346-2767 (Formerly Hampton Inn & Suites - Highland,Ca @ San Manuel Village)
Phone Number:
Region: United States > California > Highland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Highland
Price Range: $137 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Highland 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The Hampton Inn & Suites at San Manuel Village is located off the I-330 and Highland Ave. Just minutes from San Manuel Indian Bingo & Casino and has a 24hr Complimentary Shuttle to the Casino. Plus we are just minutes from downtown San Bernardino, just minutes from all “Major” Corporations located in San Bernardino, Redlands, Fontana, and Upland. Also just 25 minutes from Big Bear Mountain, Snow Summit Ski Resorts and Ontario International Airport.We have two great resturants located in our Village; Sports Watch Bar & Grill & Mi Cocina.. ... more   less 
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Also Known As:
Hampton Inn & Suites - Highland,Ca @ San Manuel Village Hotel Highland
Hampton Inn And Suites - Highland,Ca @ San Manuel Village

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