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“Exceptional Service” 5 of 5 bubbles
Review of The Waterfront Beach Resort, A Hilton Hotel

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The Waterfront Beach Resort, A Hilton Hotel
Ranked #3 of 22 Hotels in Huntington Beach
Certificate of Excellence
GreenLeadersPlatinum level
Wisconsin
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceptional Service”
5 of 5 bubbles Reviewed 5 April 2012

We stayed at this hotel a few weeks ago for one night and i have to say the service here is incredible. I'm in the hotel business (no relation to this hotel) so service is a huge area for me and I always like to recognize those that go above and beyond. From the guy that greeted us at the entrance while we were still in our car, I believe his name was Trevor, to the front desk, room service, restaurant - service was outstanding. Matt who checked us in had a great personality and was so helpful and informative. We completely forgot to request a pack n play for our 6 month old and he said no problem we will have one sent up right away. The guy who brought up the pack n play was so friendly as well - bonus...the pack n play came put together with sheets already on it. If you have ever tried to put one of those together they are a pain so it was nice to already have that done for us. We ordered room service and it was delicious!! Julio was great. Highly recommend the goat cheese and chicken quesadilla! When i called to have them come get our devoured empty plates the lady that answered didn't just say thank you, she took the time to ask us how the meal was and if we enjoyed everything. WOW! I could go on and on about the service here and everyone we encountered but I wanted to talk about how beautiful the hotel was too. The rooms are spacious and each room has an ocean view b/c of the way the hotel is laid out - very cool! There were three major functions going on that night at the hotel so I was a little concerned it would be loud, but we never heard anything. The two coolest features in the room...there is a night light underneath the nightstand next to the bed so when you put your feet down the light goes on and illuminates the floor so you don't stub a toe or step on anything when you have to get up in the middle of the night - genius whoever came up with this! Plus the lamps next to the bed just need to be touched to turn on and off, no fumbling with a tiny knob, again genius! I would highly recommend this hotel, in fact we are looking forward to our return trip next year! Service is exceptional, accommodations are beautiful, spacious and spotless and the food outlets are great as well. Can't wait to come back!

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kat2442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (370)
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English first
Poway, California
Level Contributor
74 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

It's been forever since I had a hotel room window that opens onto a balcony with a small table and chairs and sunset ocean view. The sea breeze is refreshing on the balcony and is perfect for a morning cup of coffee while gazing at the ocean. The hotel is conveniently located across
the road from the Huntington State Beach which is clean and long and wide for walks and beach activities. A bike path parallels the beach and can also be used for walking the dog, although I don't think dogs are allowed on the beach except at nearby Dog Beach. The hotel is recently redecorated and is clean and seemingly well-run. Previous reviews warned of stern pool guards who gruffly asked for ID, but they have been replaced by very friendly towel girls who wish you a nice day. Pool chairs were plenty. The pool area was clean and had drink service. We have two complaints about the hotel. The $49.00 book of coupons sold to us at the front desk was not worth the money unless we remember to use the $50.00 coupon on our next stay. Complaint #2 would be that the cafe lunch was not very good. Never order the grilled pimento cheese sandwich. (What was I thinking?) Bring a sweater as the heaters for the outdoor cafe were out of propane by morning and are not refilled until mid-afternoon. (Although
after we asked for the heater to be turned on, it was but only 20 minutes later when we were
almost finished with lunch.) Generally, the stay was above average and the room service had really good food. The desk staff was friendly and there's a great late checkout available for a fee. We would stay here again if only to visit the nearby marshlands to see Great Egrets in residence in Huntington Beach.

Room Tip: Ask for the Ocean View for Sunsets
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  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank VerandaKitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 2 April 2012

Upgraded us to a King Sunset Ocean view which was very comfortable. Had a great view. Food in hotel was very good. Service was wonderful. Pool area very nice. Would stay here again.

Room Tip: They take pets !!!
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank olive21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deerfield, Illinois
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 29 March 2012

This is really a nice Hilton property located in the heart of Huntington Beach across the street from a huge beach with surfing, bike rentals and bathrooms. The hotel has a nice pool, the restaurant is very good a service throughout the hotel was uncommonly friendly and helpful. Choose a sunset room from a great view of the beach, pier and CA sunset. Hotel also has a beach bonfire package including firewood, s'mores and chairs all loaded on a wagon to take to the beach. Nice value for Honors members with breakfast included. Valet parking is easy, efficient and well staffed.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank busytraveler1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bangkok
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

The hotel has seen better days, but it is the only structure that is 12 storeys high in the area. The NW facing rooms above the 4th floor all have a small balcony which barely fits two person, but offers the best sunset view of the beach. Also, the location is very convenient for a m/m roast on the beach in the evening, and a nice walk along the paved path on the beach.
The facilities are fairly standard, the bathrooms small, the sink a bit too high and a bit hard to reach. The tennis court needs repairs. The rest is standard good Hilton service. No parking on the streets within 300 yards of the hotel. Camper park across the street, but it is not rowdy.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank otiuq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vietnam
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 20 March 2012

We booked for 6 nights and are checking out after 1. Our Corner King Executive Suite is medium sized, but that is still fine. The interior however is level garage sale. many years of hard use, should have been discarded years ago. It is simply junk. The room has no curtains but only wooden blinds. Nicely coastal, but these do not shut out the light. No risk of over sleeping here!
Add a crummy bath, basic shower, only one wash basin for two people and you are getting it.
I appreciate one pays for location, but at $500 per night this is simply not acceptable.

so we are voting with our feet.....

Room Tip: book a different hotel!!
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  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank ottoVietnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peoria, Arizona
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

We just returned from a visit to the LA area. We stayed at the Hilton Waterfront and were so pleasantly surprised at the quality of our visit. The entire staff was so pleasant and eager to help us, from the valet (who offered driving directions) to the concierge service. A big thank you to Ramel, who was so kind to us, offering us bottled water for our trip back to the airport. We would definitely stay here again. Shades restaurant was top notch, as was every other aspect of our stay. We enjoyed dinner with live music on Friday night. We sat outside by the pool, and even though the weather was cool, the hotel provided outdoor heaters to take the chill off the evening air. Rooms were immaculate and we loved the access to the nearby beach. We would definitely stay here again.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank midwestgirl_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Waterfront Beach Resort, A Hilton Hotel

Property: The Waterfront Beach Resort, A Hilton Hotel
Address: 21100 Pacific Coast Hwy, Huntington Beach, CA 92648-5307
Phone Number:
Region: United States > California > Orange County > Huntington Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Huntington Beach
#2 Business Hotel in Huntington Beach
#3 Romantic Hotel in Huntington Beach
#3 Family Hotel in Huntington Beach
#3 On the Beach Hotel in Huntington Beach
#3 Luxury Hotel in Huntington Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Waterfront Beach Resort, A Hilton Hotel 4*
Number of rooms: 290
Official Description (provided by the hotel):
The Waterfront Beach Resort, a Hilton Hotel is located on the picturesque coastline of Southern California, in the heart of Surf City USA™ in Huntington Beach, California. Book a room or oceanview suite and enjoy proximity to Disneyland(R) Resort, Knott's Berry Farm and the Aquarium of the Pacific. Join us for lunch or dinner at the famous Shades Restaurant. ... more   less 
Reservation Options:
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Also Known As:
Hilton Waterfront Beach Hotel Huntington Beach
Hilton Huntington Beach
Hilton Hotel Huntington Beach
Hilton Waterfront Beach Resort

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