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“Appauling smell, unbelievable excuse” 1 of 5 bubbles
Review of Grande Colonial La Jolla

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Grande Colonial La Jolla
Ranked #4 of 24 Hotels in La Jolla
Certificate of Excellence
Ireland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Appauling smell, unbelievable excuse”
1 of 5 bubbles Reviewed 31 March 2012

I was astonished when we received an email from the manager of this hotel hoping our stay was ‘comfortable and memorable’ and inviting us to post our comments on their Tripadvisor page.
Our stay was certainly memorable, but I assume he does not realise that it was only 6 hours long!
The suite we asked for did not have the two chairs we had requested, and as shown in some photographs. We were told a second chair would be against the fire regulations. We reluctantly agreed to a smaller room, in an annexe, in a less quiet area, but which did have both two chairs and a sofa! Both types of internet access eventually worked, after we had told the maintenance man what he needed to switch on in the hotel – before that he told us both our computers were faulty.
However, the floors were filthy and one of the windows did not lock – the room was at street level.
But what finally drove us to leave, at 11.30pm, was the smell of chemicals. The receptionist tried to pass this off as the smell of the sea at low tide!!!!!! Low tide for 6 hours? We live by the sea. It does not smell like that. No-one would take seaside holidays if it did.
We are pretty certain now that we know what that chemical was. We are extremely glad that we didn’t attempt to spend a night in that room.
And if you should still be tempted to saty here, a previous reviewer was correct in their comment that you don't need to use the valet parking as you can park on the street right outside for free.

  • Stayed April 2011, travelled on business
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
Helpful?
6 Thank TipperC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandeColonial, General Manager at Grande Colonial La Jolla, responded to this review, 4 April 2012
Dear TipperC:
I am extremely concerned about the experience you had while visiting the Grande Colonial. After considerable research of recent stays, we have no record of any similar concerns reported to our staff. Because of that, I am very sorry that I am not able to address your comments. But needless to say, they are very concerning and certainly not representative of the experience we strive to provide our guests. I will be sending you a private note but wanted to comment publicly to let others know that we do indeed take all guest feedback very seriously and, assuming we can get more specific information from you privately, will do our best to look into this matter and ensure other guests don't experience anything similar.
Best regards,
Terrence Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,649 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (274)
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English first
Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

I so enjoyed my 3-night stay at the GC last week. I was there for business and I have not stayed in a lovelier hotel...very accommodating staff, excellent amenities, wonderful bar and restaurant. The location is excellent...being close to shops, eateries...and right in the middle of Downtown LaJolla. I cannot wait to return for an even longer stay. The French Toast is to die for...it is very, very good. And the new drink...The California Poppy...wow is all I can say...very yummy.

I will find a reason to return to the GC...such a wonderfully helpful staff and an awesome venue!!! It was like staying at the home of a very wealthy friend....loved it!

Room Tip: Try for a room that faces the ocean or the pool...nice, nice, nice!
See more room tips
  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ronsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandeColonial, General Manager at Grande Colonial La Jolla, responded to this review, 28 March 2012
Thanks, Ronsha! I couldn't have been more pleased to read your comments about your recent visit to the Grande Colonial. It sounds like we did our job to provide you with a memorable experience. I hope next time you are in town, it will be for pleasure and you'll have an opportunity to truly experience all that is right at our doorstep here in the Village of La Jolla. All our best -
Terrence Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corrales, New Mexico
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

We had the Jr King Ste. It was great and very comfortable. The best thing about the hotel was the staff and how accomodating they were. Such and nice friendly bunch of people, we will definitely be back to the hotel. 2 little problems that were minor but here they are. We stayed 6 days and in our suite there was only closet space and no drawers. It made it hard to unpack and keep things organized. The second thing was the furniture in our suite was a bit dirty as well as the rug from normal wear and tear. That stuff always gets me. In my book those are minor and like I said above we would definitly stay there again.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JRomero816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
98 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 21 March 2012

I have to agree with Maryannestravel's comments below; she took the words right out of my mouth :)
We had a wonderful meeting experience because of the Grande Colonial!

I had been working with Audra, Director of Sales, since August 2011 to host our February event in San Diego. We chose the Grande Colonial in October 2011 for our meeting after looking at several other properties within the area. Audra went above and beyond her duties as Director of Sales! She helped me with not only the contract, but with activities and teambuilding options as well.

We had 40 of the 93 rooms at the GC, and our group enjoyed every minute of their stay! The rooms have wonderful views! I believe that each one is unique in its own way; I personally only got to see three of them. Clean bathrooms, comfortable beds and complimentary water and newspaper each day.

Our group was treated as if we were the only ones there, and as if you were like family. Stellar services throughout the hotel!

We had about 50 people in our daily meetings, and every need was taken care of by the catering staff including special dietary requests. The food was outstanding! And believe me, I’m a very picky eater.

Only negative that we experienced was spotty Wi-Fi service within the hotel.

The hotel is a hop, skip and a jump from the water and Children’s beach. It was nice to take a break from our meetings and go watch the seals! There are plenty of things to do in the area, because you are in the middle of La Jolla. I enjoyed going to see the Dr. Seuss museum a couple of blocks away.

I would definitely consider coming back to this hotel on a personal trip, too.

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nayst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain Valley, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 March 2012

The hotel is in a great location, close to the beach and restaurants. The staff were very friendly and we were checked in to our room in record time! The valets are fast and very efficient. We were upgraded from a king room to a king suite and we enjoyed having that extra space. That was a nice surprise. There is no coffee maker so that may be something they would consider adding to help enhance a guests stay. They do have 2 complimentary water bottles. Overall the hotel was nice and we enjoyed our stay

Room Tip: Room 205 is a king suite and we found it to be a quiet room
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FountainValley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandeColonial, General Manager at Grande Colonial La Jolla, responded to this review, 21 March 2012
Dear FountainValley -
Great to hear how much you enjoyed your trip to the Grande Colonial and La Jolla this past weekend. While I had no control over the weather, I do apologize about the torrential downpour and cold temperatures. As you know, those two days of blistery weather are certainly not the norm for La Jolla. As a matter of fact, it's 70 degrees and sunny with not a cloud in the sky as we "speak". So come back and see us again soon!
Sincerely,
Terrence Underwood
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 14 March 2012

My company is local in San Diego and we had a large group of out-of-towners stay at The Grand Colonial Hotel and it was a great experience -- we rented all of The Little Hotel and a few rooms in the main hotel as well. Working with the group sales department was effortless. We also had a dinner in Restaurant 910 and it received great reviews! The food at 910 is always spectacular. The Colonial is perfectly located and just a lovely hotel. It's charm and staff make it a great place to stay.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mamie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fresno, California
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

I have got to say that this property has been the best, by far, in all aspects of planning and executing a week long sales meeting. Having been doing this type of work for several years, I can honestly say that this has been the best meeting experience from both a planner & attendee perspective!

I had begun the planning process in October of 2011 and from the first contact with Audra at the Grande Colonial I was certain this was the best property for our sales meeting. I did look at 5 other properties in the area and after all was said & done, the GC rated top in all aspects of the research - and that was just the beginning! It was as easy to communicate with Audra after the contract was signed as before while we were in the decision process and she was there every step of the way. The stellar service and attention to detail extends to Cameron, the Banquet & Catering Manager, as well. Her focus and keen sense of what fits best with a group resulted in excellent catering offerings that the group truly enjoyed Monday through Friday (not easy to do when most hotels have limited offerings and/or menu flexibility). And the food - oh the food! It was wonderful! All catering was done through the on site top rated hotel restaurant, Nine-Ten. There is not a "rubber chicken" meal coming out of that kitchen! The meeting room service was top notch all week. Actually, every person who is a member of the Grande Colonial team is top notch and it shows. The friendly, helpful professionalism that each staff member exudes is a refreshing change from the norm of "ok but not great" service.

The hotel is perfectly situated, right up the street from the beautiful La Jolla coastline (less than a 5 minute walk from the door of my hotel room) and you will be treated to ocean view sunsets from most of the rooms, or street view scenes of the active Prospect Street. Walk out the door of the GC and you will have your pick of any type of cuisine you like (if you are not staying to eat at the fab Nine Ten restaurant). Shopping is amazing too if you are a shopper!

Speaking of the rooms, they are spacious, well appointed and exceptionally clean. The beds are heavenly and it was quiet every night of our stay - not one person mentioned ambient noise (which is unusual in such varied demographic as our group is). So you planners out there - don't hesitate to book this property for your meeting! I guarantee your job will be easier and your attendees will remember your meeting for a long time to come. We are already looking at another program that will fit just perfectly with The Grand Colonial. I personally cannot wait to return!

Room Tip: Rooms on the west side of the hotel offer gorgeous ocean views!
See more room tips
  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maryannestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandeColonial, General Manager at Grande Colonial La Jolla, responded to this review, 14 March 2012
Dear Mary Anne:
What a pleasure it was to see your review about your recent visit to the Grande Colonial. Needless to say, I am delighted to hear of your overwhelming satisfaction with our staff, service and accommodations. We were very happy you chose to hold your company’s western regional sales meeting with us and we are already looking forward to your return this fall. Meanwhile, I thank you again for taking the time to post your feedback. See you in a few months.
Sincerely,
Terrence Underwood, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Colonial La Jolla

Property: Grande Colonial La Jolla
Address: 910 Prospect Street, La Jolla, San Diego, CA 92037
Phone Number:
Region: United States > California > San Diego > La Jolla
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in La Jolla
#2 Luxury Hotel in La Jolla
#3 Business Hotel in La Jolla
#3 Family Hotel in La Jolla
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grande Colonial La Jolla 4*
Number of rooms: 93
Official Description (provided by the hotel):
Situated in the seaside Village of La Jolla, just 15 minutes north of downtown San Diego, the Four Diamond Grande Colonial offers classic European styling in the intimate setting of a boutique hotel. For more than a century, the Grande Colonial has been one of the most esteemed hotels in San Diego. But beyond the turn of the century architecture, our true hallmark is our warm, friendly staff and gracious service. We take pride in preserving the heritage laid down by our founders more than 100 years ago by providing the finest experience in first class accommodations. And just as those founders envisioned in 1913, the Grande Colonial remains today a classic hotel that rivals anything in the West. Commanding views of the California coastline, the Grande Colonial overlooks the shores of the Pacific Ocean and is ideally located just steps away from miles of beautiful beaches renowned to Southern California. Within walking distance are world-class shopping, dining, and entertainment and within a short drive are an abundance of golf, recreation and visitor attractions.The hotel features 93 air-conditioned, non-smoking guest rooms and suites (some with fully-equipped kitchens and fireplaces). With its ideal location, gracious service and environment of extraordinary comfort, the Grande Colonial hotel provides the ideal destination for travelers to La Jolla. ... more   less 
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Also Known As:
The Grande Colonial La Jolla Hotel La Jolla
Grande Colonial Hotel La Jolla

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