Given all the great reviews here & elsewhere, I made an online reservation for later this month via the Laguma Hills Lodge website. I took the "Value Two Queen" room (I'm on a budget) and added in the requests section, "Just a quiet, clean room with a firm bed and a helpful staff. Thank you." The day after receiving my confirmation, I got a call from Roland (reservations staff). Given my comments, he clarified that the "Value Two Queen" room is located on the side of the building where there can be some street noise during rush hours. (We discussed it and, honestly, it doesn't sound like much noise at all. It's basically a residential area with little traffic after 11 pm or before 8 am. As a night owl, that doesn't affect me.) With no other rooms at the same discounted rate, I chose to keep the reservation.
I was VERY impressed that Roland took my room request to heart, to the point of personally calling to alert me of the situation. In honestly admitting to some noise, he took the risk that I would simply cancel in order to ensure that I'd be satisfied. That to me is someone who takes customer satisfaction seriously. What a refreshing change! I look forward to my future stay. (And aim to write a follow-up review.)
- Official Description (provided by the hotel):
- Located in the heart of southern coastal Orange County, the Lodge assures our guests convenience and personal attention to detail from our dedicated and experienced staff. Newly renovated guestrooms include the following complimentary amenities: continental breakfast, parking, high speed internet and Wi-Fi access, coffee service, local phone calls, microwave, refrigerator, hairdryers and irons. Enjoy our large swimming pool, whirlpool, fitness center and Finnish saunas. Easy access to Southern California attractions, shopping and business centers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity.ca, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Laguna Hills Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Laguna Hills Hotel Laguna Hills