My son had a soccer Tournament. So being able to stay close to the fields worked out great.Plus,being close to places to eat was an added benefit.will definitely stay there again when we play in the area again.More
- Free Wifi
- Free Parking
My son had a soccer Tournament. So being able to stay close to the fields worked out great.Plus,being close to places to eat was an added benefit.will definitely stay there again when we play in the area again.MoreShow less
Kathy, thank you for choosing to stay at Extended Stay America. We are delighted to our location perfectly suited your needs and that you all enjoyed the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you and your family back soon!
People and employees were very nice.
This hotel is threadbare at best, the room may never have been thoroughly cleaned, ever. There were no kitchen items, no coffee pot, the cabinets were actually sticky from never having been cleaned, maybe nicotine build up over decades before being made a non-smoking facility? Hallways are dark and gloomy. We checked out immediately after one night. The windows on the ground floor room we had had to be locked with a special screw apparatus as the original window locks were broken.
I was directed to this hotel by my company's travel site as being acceptable and a cost saver.
My advice is to spend the extra money to have a clean, well-lighted place complete with breakfast and a few other amenities like a coffee pot in the room along with utensils, etc.
Tom, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you give us another chance to serve you better in the future.
When the kitchen light burned out it was replaced immediately. Clean rooms, furnished kitchen supplies like plates, glasses, pots and pans. I enjoyed my stay all three weeks. We requested the 1st floor and we got it. I don't like to wait for the elevator.
Mike, thank you so much for the fantastic review! It is so nice to see you made us your home and enjoyed the comfort of our suite. Being an Extended Stay America, our rooms are designed with a living space and a kitchenette so all our guests experience a home-like stay. Thanks once more for being our guest, and we look forward to welcoming you back the next time you are in this part of the city.
We only stayed here due to black mold and asbestos found under our kitchen floor. General Manager, halfway through our stay, said we had to leave due to a church convention coming in for a couple of days - and my husband was out of town at this point - so stressful!! Fortunately, the District Manager overrode this terrible decision, extending our stay for 20 more days, if needed! We were at this hotel for 2 weeks, and were most ready to leave once deemed safe to move home!
Thank you for being our guest and for taking time to leave feedback. We are sorry for the miscommunication regarding our availability due to a convention. We regret that we caused you worry during your unfortunate situation of being forced to leave your home. We know no amount of apology can make up for this, but we are glad that we were able to accommodate you for as long as you needed to stay. Thank you again for your feedback, and we hope you will consider giving us another chance to show you the hospitality you deserve.
They didn't discount me or charge me the correct amount.There room was dirty the girl in the front was rude with every question i had she had some sarcastic responce. The bedding was dirty and not changed also the shower and sink were dirty as well.
Amber, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us.
The Extended Stay America in Lake Forest CA is an excellent value. The staff is super friendly and my room is very comfortable and well equipped. I would like to thank the staff for an awesome experience.
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service and that you found us to be a great value. It was a pleasure having you stay with us, and we hope you will choose us again!