Concierge was very nice and helpful! I was trying to find a pencil sharpener for my sons homework and even though they couldn't find one I was impressed with the effort. Food was terribly expensive!! 2 French dips and 2 kids grilled cheese plus tip was $72.00!! I recommend Rock Bottom Brewery just 2 blocks down. Great food! A movie crew was filming while we were there and that was cool to watch. SPG member /platinum status- we were upgraded to a corner suite that was nice and spacious.