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Reviewed January 4, 2018

Booked to stay a week, but checked out after one day. Had to unload our own luggage from both our vehicle and into our hotel room - we asked for assistance and they sent someone who stood and watched me unload. We did not bother to request help with luggage on leaving. Our room was not cleaned - we came back to our room around 8:30 pm after being out all day, to find the room not cleaned, bed not made, no clean towels, etc. I complained to the front desk and they offered clean towels and a tepid apology. We ate breakfast in the restaurant - food was greasy and my wife's omelette and toast were cold. Restaurant service was slow. Overall, the hotel and restaurant staff appeared to be un-motivated, and poorly managed. We moved to the Long Beach Westin, which cost less and has been a very positive experience.

  • Stayed: December 2017, travelled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank S7050PUdavids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded January 8, 2018

Thanks for the candid feedback and would love to hear who stood and watched so I may follow up appropriately. We certainly strive to exceed all of our guests expectations and it appears we failed in your case and I apologize. Please email me directly at Kristi.allen@Hilton.com so I may follow up appropriately. Thank you.

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Reviewed January 3, 2018 via mobile

The hubs and I stayed here before our cruise on Norwegian. It’s only 10 miles from the LA port and less than two from the hot spots of LBC. The hotel is clean, pretty, comfortable, and friendly. We were greeted warmly on arrival and informed that they had bikes for rent and free shuttles for anywhere within a two mile radius, which includes getting the the best shopping and eating of LBC. It was also easy to have food delivered, the driver came straight to the room. Something I enjoy as many hotels aren’t delivery friendly and require a trip to the office.

Stayed: January 2018, travelled as a couple
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded January 4, 2018

Thanks for the great review! We are so glad that you enjoyed it and hope you come back on your next cruise!

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Reviewed January 3, 2018

Nice facility with nice view and very helpful staff.
Good location and accommodations. The landscaping is quite impressive end it is worth visiting.
The food at the local restaurant however can use some improvement

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank almuhannad2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded January 4, 2018

Thanks for the Nice review. We are glad you liked it and hope you come back soon.

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Reviewed January 3, 2018 via mobile

Our family really enjoyed our stay at the maya hotel! The staff were all accommodating and friendly. The free shuttle was so convenient and on time. The restaurant was pricey but worth it and the wait staff was great. With the pool, hot tub, and fire pits I would definitely recommend a stay here!!!!

Stayed: December 2017, travelled with family
Thank meganrai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded January 4, 2018

Love the fantastic review! We are glad you loved it and would recommend it. Come back soon!

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Reviewed January 3, 2018

Had a great time at the Hotel Maya. The staff were courteous, pleasant and helpful. One of the desk staff ran after us to give us a welcome gift of nuts and candy after we checked in. Priced reasonably with great Long Beach views.

Room Tip: make sure you have a water view!
  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Gregory L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this reviewResponded January 4, 2018

Thanks for the Great review. We are glad you enjoyed it and hope to see you back again.

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