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Reviewed November 13, 2017 via mobile

JW Marriot is an amazing hotel. We have recently returned from our second stay at this hotel. Your hotel’s back door opens right up to the LA Live courtyard with access to restaurants and entertainment and even the Staples
Centre. Imagine swimming in the outdoor pool on the 4th Floor under the neon lights of downtown LA.

Service is very attentive to your needs at the hotel. In particular we would like to mention concierge Joy Wilcox. Her service is warm, friendly and she knows how to treat the customer with care and attention to the finest detail. Thank you Joy for your amazing service. We wouldn’t hesitate to recommend this hotel to anyone staying in
Downtown LA.

Stayed: September 2017, travelled as a couple
Thank Jeff&Martha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 13, 2017

So let me start with the obvious pros:

- Location is great, lots of good food walking distance from the hotel, Staples Center, Metro etc.

- Staff here is really nice, the valets, the front desk and room service staff were all excellent

- The Executive Lounge is among the best (only beat out by JW in Dubai) breakfast is great, staff here is awesome too and always a good selection of late night snacks too.

Now for the one thing that bothered us...the ROOM! We've stayed at this hotel three times and this was the worst room experience at a Marriott in recent experience. The room was a little dirty on arrival, grapes on the floor and a champagne cork, we arrived a little late and had already unpacked and figured it'd be cleaned the next day. Well it wasn't in fact we stayed three nights and the trash was there during our entire stay. The carpet was noticeably dirty and lacking a thorough cleaning, both of us felt stuffy noses from the carpets.

So please Marriott fix this and this will again be a five star property but until then you do not get your moneys worth at this property.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank alexhatoum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Sr. Administrative Assistant at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded November 14, 2017

Thank you for taking the time to share your honest review regarding your recent stay at the hotel. While we are pleased to hear that you enjoyed our Executive Lounge, the amenities and overall service, we regret that your guestroom was not cleaned properly. Rest assured that I have shared your feedback with the respective department to make sure this is addressed and corrected. We hope to welcome you back again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 10, 2017

I've stayed at quite a few JW Marriotts around the country, and this hotel falls at the bottom of the list. If you have a room facing the Staples Center and the Microsoft theater, there is a giant, constantly changing electronic billboard on the side of the connecting Ritz-Carlton that is incredibly annoying. It's several hundred feet high and does nothing but light up intensely and flash. It makes it very difficult to sleep, and it doesn't matter if you close your shades. I was here while there was a Katy Perry concert at the Staples Center and the JW though it would be cool to blast her music in the lobby all day. This is not a 5 star property, and a disappointment as a JW Marriott. Bar prices are ridiculous, even for LA. I felt like I was being gouged the entire time. The one positive thing I will say is that the shower heads are fabulous. It's a quote "luxury"hotel that is trying to be too LA "cool".

Room Tip: Don't get a room on the billboard side.
Stayed: November 2017, travelled on business
2  Thank A2Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane C, Sr. Administrative Assistant at JW Marriott Los Angeles L.A. LIVE, responded to this reviewResponded November 12, 2017

Thank you for your honest review. We are terribly sorry that you were not able to have a good night’s rest due to the light. We are working on installing better blackout drapes in the guest rooms. We hope that we will be able to serve you better in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 9, 2017 via mobile

Exceptional service, food, hospitality, humongous room, beautiful building, architecture, location and customer service !!! Beyond exceptional!! Best beds for those who stayed over to enjoy the ambiance!

Stayed: December 2016, travelled on business
Thank Maria Josefina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 7, 2017

I truly enjoy this hotel. Whether you are looking for a great place to stay right new to LA Live or looking to throw an event. I can recommend the JW for both. We have thrown events here which the staff of the JW was excellent for, as well as, have stayed here on multiple occasions.

It is within a 5 minute walk to Nokia and Staples so plenty of friends and people stay here after a concert or game. This hotel is very well kept and the staff has always been top of the line.

If looking to treat yourself, your family, or a significant other with a nice room and hotel experience. The JW won't disappoint.

  • Stayed: June 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank NeoNorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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