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Reviewed January 13, 2013

We had high expectations after reading the reviews and the Management and Team exceeded our expectations. The rooms are breathe taking clean spacious and the amenities are something to talk about. The grounds are timeless very peaceful take a book and just relax and enjoy the surroundings.

  • Stayed: November 2012, travelled as a couple
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3  Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise F, General Manager at Hotel Bel-Air, responded to this reviewResponded January 19, 2013

Dear Robert T,

Thank you for staying at Hotel Bel-Air and reviewing your experience with us. I am very pleased our team was able to exceed your expectations.

Please come back and visit us again in the near future.

Warm Regards,
Denise Flanders
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 4, 2013

We arrived at the Bel Air for a week with great anticipation and excitement hoping it would
be as wonderful as it looked when we had brunch there 5 years ago.
From the moment we drove up to the moment we drove away after checking out 5
days later it was sheer Nirvana. There'd was not a minute where the service and staff was not
exceptional,warm and friendly. They knew our names and what our daily wishes were
down to the temperature of the room we desired and that we would request ice in our room everyday at a certain time. The actual hotel suite we stayed in was fantastic cozy elegant and
the most comfortable of any hotel we have stayed in the world.
While it was expensive it was worth every nickel and the some.
Our stay was perfection in every way
This hotel is in a category in and of itself.

Room Tip: There are no rooms that are not spectacular
  • Stayed: January 2013, travelled as a couple
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2  Thank samjacobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise F, General Manager at Hotel Bel-Air, responded to this reviewResponded January 8, 2013

Dear samjacobson,

Thank you for taking the time to review your recent stay at Hotel Bel-Air. I am absolutely thrilled to read how much you enjoyed your stay with us. I am pleased you were provided five star service and that our team made a difference in your stay.

We hope to see you again very soon!

Warm Regards,
Denise Flanders
General Manager

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Reviewed January 2, 2013

We had an amazing time here. The most warm welcome upon arrival. Chocolates, fruit, bubbly and a lovely message awaiting us in our room to celebrate our anniversary.

Loved the room, amazingly spacious and clean and beautiful. Gorgeous large bathroom. Fantastic service all round.

The hotel grounds were like a piece of heaven. The swans in the stream are stunning. Exquisite surroundings.

We received fruits in our room every other night. A lovely xmas gift and card. What a classy place!!! We stayed the in the four seasons afterwards for Xmas in Vegas and seriously missed staying in the Bel Air :-)

Our only complain is that there is no sound proofing between upstairs and downstairs rooms. We stayed in room 365 and we could hear people walking, talking, moving chairs, and there is no double glazing on the windows which made the room feel really cold in that spot and let in a lot of noise - people walking past and ground keepers at work.

This was only a problem for us one night where the guests upstairs were partying til late at night and we couldn't sleep until we contacted front desk to sort it out at 2am.

Overall though, a great experience and will definitely stay here again.

Room Tip: Pick rooms where there are no rooms on top of them or stay on the top floor to avoid noise from other guests.
  • Stayed: December 2012, travelled as a couple
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3  Thank Mckiwis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise F, General Manager at Hotel Bel-Air, responded to this reviewResponded January 4, 2013

Dear Mckiwis,

Thank you for taking the time to review your recent stay at Hotel Bel-Air. I am thrilled you decided to celebrate your anniversary with us and pleased we were able to make it extra special for you. It is great to see how much you enjoyed your stay ... from the room, to the service, to the overall atmosphere.

I do apologize for the noise issues you experienced, and know that I will discuss this situation with our team and make sure something is done to correct the issue. Thank you for providing such valuable feedback.

We look forward to your return and hope it will be soon!

Warm Regards,
Denise Flanders
General Manager

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Reviewed December 27, 2012

My husband, son and myself where visiting Los Angeles because my mother-in-law was gravely ill. She unfortunately passed away during our stay. The staff at the hotel was so lovely and sympathetic. They sent us flowers, extended our stay, and checked on us to make sure we were OK. We appreciate all their help during this difficult time.

  • Stayed: December 2012, travelled with family
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5  Thank barn10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise F, General Manager at Hotel Bel-Air, responded to this reviewResponded December 28, 2012

Dear barn10,

Please know that our sincere condolences go out to you and your family on the loss of your mother-in-law, and we will continue to keep you in our thoughts and prayers.

Thank you for taking the time to share this feedback about your recent stay at Hotel Bel-Air with us. While we can't alleviate the pain of what transpired while you were here, we take comfort in the fact that we could help during what was a most difficult time.

Best wishes for health and happiness in 2013, and we hope to welcome you back to Hotel Bel-Air in the near future.

Warm Regards,
Denise Flanders
General Manager

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Reviewed December 25, 2012

We stayed 2 nights as part of a 3 week trip to the US to celebrate my birthday. Hotel Bel-Air was our first point of call and it was a truly wonderful stay. The property is an oasis, with beautiful gardens and a classic Hollywood glamour to it. We stayed in a patio suite and the standard of the room was exceptional. The addition of technology made everything that much easier, especially in-room dining. The bar was great - perfect cocktails and a really good ambience. The service was excellent. After dinner out on our second night, I returned to the room to find a chocolate birthday cake, champagne and rose petals on the bed. The staff had gone above and beyond to make our stay memorable for all the right reasons. There was nothing to fault about this hotel and I would highly recommend it.

Stayed: December 2012, travelled as a couple
5  Thank Em-trepid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise F, General Manager at Hotel Bel-Air, responded to this reviewResponded December 26, 2012

Dear Em-trepid,

Thank you for staying at Hotel Bel-Air during your recent trip to the United States. I am thrilled you had a wonderful stay in the Patio suite and you enjoyed our beautiful oasis. It is great to see our staff made such an impression on your stay and helped create a memorable vacation. We hope to see you back at Hotel Bel-Air very soon!

Warm Regards,
Denise Flanders
General Manager

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