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Reviewed February 9, 2012

We stayed here on our way to a cruise vacation (one night before and 2 nights after). The hotel itself is very nice with 3 different restaurants (not open all the time), a Starbucks in the lobby, the beds were super comfy and shuttle service was 24 hours a day and very quick. The rooms were very clean and comfortable. The staff was amazing!! The best hotel staff as a whole that I have encountered anywhere!! Any time you were in the lobby, you were greeted with smiles and warmth! The desk staff was friendly and efficient. The waiters we experienced were attentive and polite. I would definately stay here again in the same situation!
My only problems with this hotel was the cost of the food and the internet service. The restaurants were quite expensive ($4 for a tiny glass of orange juice) and the only free internet was in the lobby. WiFi in your room would cost you $15 a day.

Date of stay: January 2012
  • Trip type: Travelled with family
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Thank Scarletfever
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 6, 2012

the property itself isnt bad. The staff seem good and for the most part, all is fair. I stay here about 9 nights a year so not a heavy player at this property but am an SPG platinum so i have my fair share of stays in a year.

When my girlfriend went there for a one night work trip, she woke up with her head bloody and after cleaning the mess, found out that the zipper from the pillow had made a small cut over her left eye. she took pictures of everything, reported it to the lobby who sent up a loss prevention specialist, he took the bloody towel (she used to wipe her face with), took the pillow case and pillow.

seemed to start off good with the claims department somewhere in irvine. we can call her M. M was pleasant and since my girlfriend doesnt speak English well, I helped out but due to privacy laws.. you get the picture. so. she's been sending me her correspondence and I been doing some translations. After a few "call me anytime" " we need 30 days to investigate" kind of emails, we called twice from Japan and left msgs. NOTHING. Sent 3 emails. NOTHING. well after the 30 days she asked for. Finally called in a Manager, explained the situation and the emails are now condescending, and during a phone call, M actually said, "lets forget about the past (when we asked her to explain her sudden lack of cooperation) since we are trying to finish this up for you.". Excuse me? Forget about why you dont return calls, return emails?

FAST FORWARD> got an email from M saying they wont be held liable but offered a $500 token of good will for my GF's trouble. Uhm.. OK. OTC medicine was about 60 bucks. taxi from marriott to CVS and back at night was 22 bucks. Saw one general family doctor and her out of pocket was 180 not including her time and taxi to get there. Saw a plastic surgeon to ask if the scar was permanent and that was about 290.

getting a cut above your eye in a place like the marriott cause of a zipper is not the way anyone would want to spend the night. it can happen at any hotel. But the lack of communication, failure to accept responsibility (maybe they should be inserting the zipper side in when putting on cases?) and then offering something so ridiculous. NOT GOOD. Own Up Marriott. its ok to make mistakes. we are all human. Just make the kind of mistakes and learn from it. Dont pass the buck and say it aint your fault. trust me, no woman wants to arbitrarily create a cut above thier own eye esp if having a bandage on your face is no allowed in her line of work.

Date of stay: October 2011
  • Trip type: Travelled on business
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1  Thank Yasuo O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 4, 2012

Quick and easy shuttle pickup at LAX. Great Marriott beds and pool. Restaurant and Sports Bar offered up anything you are looking for to eat. One of the closest Hotels to LAX, so no stress worrying about being stuck in traffic on the way to the Airport to catch your flight. Would stay again next time.

Date of stay: August 2011
  • Trip type: Travelled with family
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1  Thank Ben W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 2, 2012

The hotel is very clean and very nice. Excellent hotel.

Date of stay: May 2011
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1  Thank Hernandezmm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 1, 2012

We stayed at the LA airport Marriott at the end of a road trip from San Francisco down Highway 1 and ended here. The hotel is extremely clean and modern. Prices are relatively affordable for the area (LA can be expensive). It is a great location to get to various points throughout the city, assuming you have a car which is a necessity in LA. Overall I would recommend this hotel and definitely stay here again.

Date of stay: May 2011
  • Trip type: Travelled as a couple
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Thank Laxw09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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