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Reviewed 4 weeks ago via mobile

We stayed here for 3 nights as a family. The room was newly refurbished so was lovely and the customer service was brilliant. We loved this hotel the most out of all the destinations we stayed on our trip

Stayed: September 2018, travelled with family
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this reviewResponded 4 weeks ago

Thank you for taking a moment to share your experience with us.
We look forward to welcoming you back to our hotel in the not too distant future!
 
Angie M., Marketing Manager.
 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed for 3 nights at the Hilton in order to explore LA and universal studios. The room was great for our family of 4, we had a high floor overlooking to pool and it was very quiet. Room was clean and had a fridge, safe, coffee machine. We used uber whilst staying here which I would recommend rather than parking a car as parking is very expensive. The staff were all very friendly and helpful. Pool towels are provided, again very useful when travelling around. The walk to universal studios & city walk from the hotel is 5 mins on a very safe path/bridge or there is a shuttle if needed.

Stayed: August 2018, travelled with family
Thank Emma J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this reviewResponded 4 weeks ago

Thank you for taking a moment to share your experience with us.
We look forward to welcoming you back to our hotel in the not too distant future!
 
Angie M., Marketing Manager.
 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We are celebrating our sons 7th birthday at Universal Studios and staying at the Hilton Universal. Wonderful hotel, excellent room, but best of all is the personal touch to make our 7 year old feel extra special. We came back from dinner to find a room service tray waiting in the room with a hand written birthday card from five staff members, along with a slice of delicious chocolate cake. Thank you Caila, Azucena, Roxy, Lissetti, and Mario for the extra special touch to help us celebrate our sons birthday! Definitely recommend this hotel for anyone planning a trip to Universal Studios or staying in the area.

Stayed: September 2018, travelled with family
Thank Ali B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I have to admit I've stayed at this hotel numerous times. So it's only natural that I would want to revisit this establishment again. If I could give this place 10 stars I would because this time they really outdid themselves. Once again Pamela came through with flying colors and I never would have expected this. Thanks again for the wonderful memories and my wife absolutely loved her birthday greetings. You will see us again and the Hilton in Universal City rocks!!!!

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank George N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this reviewResponded 4 weeks ago

Dear George,

Thank you very much for your kind words and for making us your home when visiting the Los Angeles/Universal City area!
We look forward to having you back into our property in the near future!

Angie M., Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2018

We've chosen this hotel because of its close localization to Universal Studios, the spot is very good and close to the theme park. Unfortunately, the hotel is extremely loud, especially during the night, sounds like moved furniture could be heard the whole night. That wasn't accidental, because it repeated every night. We didn't sleep well. We can't say anything positive about this hotel and it's absolutely not worth its price.

  • Stayed: September 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank WeronikaR570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this reviewResponded September 11, 2018

Dear Weronika,
Thank you for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay.  We strive to exceed your expectations and I will be sharing your review with our management team.
I hope we were able to Make it Right for you during your stay, please contact us at your earliest convenience if you would like to further discuss your stay with us and we hope to have you back into our hotel in the near future so we can show you the customer service you deserve!
 
Angie M., Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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