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“It's Nicer inside than it looks on the outside”

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Holiday Inn Express West Los Angeles
Ranked #109 of 350 Hotels in Los Angeles
Certificate of Excellence
Eugene, Oregon
Level 5 Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“It's Nicer inside than it looks on the outside”
Reviewed 4 February 2012

When I first arrived and saw the outside of the Motel I thought I had made a huge mistake, but the room was nice and the furnishings were clean and appeared new. The room was a bit on the small side, but adequate. The biggest problem with this motel is it is on a very busy street. Traffic noise in the room was low, but access was very difficult. Motels in LA are a bit on the expensive side, so that was not surprising, but when they are charging you a premium for the room it really annoys me when they charge you for parking as well. The interesting thing about this motel is the center is open air. So the breakfast area is out doors but still inside the motel. It was a bit cool in January. The staff was very courteous, and they had cookies, fruit, and coffee in the lobby all the time. TV selection was very poor, internet was Motel average, which is a bit on the slow side. Refrigerator in the room, but no microwave.

Room Tip: 3rd floor was good, high enough to avoid traffic noise, but convenient to ameneties.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
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English first
Level 5 Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 February 2012

The rooms are very clean, breakfast is excellent. Management is great.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hernandezmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGilliom, Manager at Holiday Inn Express West Los Angeles, responded to this review, 8 February 2012
Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 6 Contributor
210 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 26 January 2012

My husband and I booked a King room using our Priority Club points and were quite disappointed when we arrived and were told that all of the King rooms were full and that they only had Queen rooms available. The receptionist said that she couldn't really do anything for us and suggested that we call the Priority Club - that's where the Customer Service got really bad. The gentleman who I spoke with simply informed us that "as per their terms and conditions, they are only obligated to provide a room that accommodates the same number of guests" and that there's nothing else that they could do.

I feel that they could have, at the very least, informed us of the change so that we had the option to cancel our reservation and choose another hotel and that, since we were using points rather than dollars, they didn't really care about providing us exemplary service.

When I got off the phone, the receptionist apologized on their behalf and then offered us free parking (worth $10) for our troubles. Given that it was 7:30pm, we were exhausted and decided to just stay there.

As far as the hotel itself was concerned, we were happy with it - the room was clean and quiet and we enjoyed the free wi-fi and breakfast which was included. Would I stay again? Not likely considering how many options we have in the LA area...but I will commend the front desk staff for doing their best to rectify the situation.

Room Tip: Ask for a quiet room (away from the main street).
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keshira haLev F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Western Australia
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 January 2012

I have to admit that I was a little concerned about staying in this location, as it's on the intersection of Santa Monica Boulevard and the entrance and exit ramps of the 405 Freeway! But I needn't have worried. Once inside the hotel, you cannot hear the outside noise.

Our room was basic as all HIE's are, but it was very clean and tidy, and the bed and pillows were very comfortable. The breakfast offered is basic, but complimentary none the less, and free WIFI is available to all guests. The hotel provides on-site underground parking for only $10 per night.

The location actually makes moving around very easy. There is a bus service leaving opposite the hotel which will take you to Santa Monica Pier for only $1, the freeway is on your doorstep if you are driving, and entry and exit to the hotel is surprising easy.

For a low budget, clean, comfortable and convenient hotel, this is the one!

Room Tip: The rooms at the back of the hotel are obviously quieter than the front, so just ask. If they have...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leelee63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGilliom, Manager at Holiday Inn Express West Los Angeles, responded to this review, 31 January 2012
Thank you for taking the time to share your experience. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farmingdale, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 January 2012

I'm from NYC and was here for four nights on business. First of all... it's not fancy. But it's a HIE, so you can't expect fancy. However, I was really surprised by the layout and exact location. It's literally on the corner of the 405 exit ramp and Santa Monica Blvd. AN ABSOLUTE NIGHTMARE DURING RUSH HOUR. It took me an hour to travel ONE MILE on Santa Monica Blvd to get back to the hotel on a Thursday at 6:00 pm and if you turn the corner too fast, you'll miss your only chance to pull into the parking garage, forcing you to have to go around the block and back onto Santa Monica to wait in another 15 minutes of traffic to get back into the garage. Pretty hellacious. I know this isn't the hotel's fault, but if you're going to be driving to/from around that time, you may want to consider elsewhere.
Also, the hotel looks like a parking garage that got converted into a hotel. The outside looks like a building, but the inside (walking to your room) is basically open/outdoors. It's very strange. It feels motel-ish and a bit unsecure. It really isn't unsafe, I suppose, but it just feels strange to technically be outside when you open the door to leave your room.
Unfortunately, I had a room whose windows face the 405 freeway. It was odd to be on the third floor and just see an endless line of cars. Nothing really pretty to look at, noisy during heavy traffic hours and if I had thought of it, I might have requested an inward-facing room, rather than outward.

Also, parking in the garage (which has the most convenient entrance to the hotel lobby, but gets locked after 9pm, charges $10 per day extra.

A few of the pros are that the rooms are clean and they serve some sort of free breakfast in the mornings on the patio/atrium/whatever it's called. You're basically sitting outdoors, surrounded by the hotel walls. I had no issues staying here, but next time I will probably request to stay elsewhere. The location wasn't very convenient for me and again... TRAFFIC IS A NIGHTMARE.

Room Tip: Request an inward-facing room to avoid views of the 405 freeway exit ramp and lots of traffic/noise...
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csteen85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Oregon
Level 6 Contributor
99 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 January 2012

Booked this room for Rose Bowl trip as it's near my daughter's apartment. Hotel is a pretty typical Holiday Inn Express with excellent service and free internet and "hot breakfast". Parking was $10 per day but some other hotels in the area charge as much as $35. It is right off the 405 on Santa Monica Blvd so easy on and off freeway. Our room was clean and housekeeping was good. Plenty of hot coffee and typical HIE breakfast offerings. There were plenty of cinnamon rolls when we were there. :-) Scored an excellent, sub $80 rate, using Lastminutetravel.com. As others have mentioned immediate area surrounding hotel not the best, but far from "dangerous" and other side of the 405 is very high-end. I'd stay here again.

Room Tip: Try to get a room that doesn't overlook freeway or Santa Monica Blvd.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jn1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Forest, California
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 5 January 2012

It has been almost a year since my last visit here and this hotel is better than ever. Clean and orderly, yet comfortable. Friendly and competent staff who are always a pleasure to deal with; plus complimentary cookies, fruit, and coffee at all hours. What's not to love? Convenient access to L.A. events. This hotel is perfect for overnight visits to the city. Breakfast is included and I always look forward to it. If you need a place to stay in L.A., you can't go wrong with this Holiday Inn Express.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonnie711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGilliom, Manager at Holiday Inn Express West Los Angeles, responded to this review, 10 January 2012
Thank you for this great review! We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express West Los Angeles

Property: Holiday Inn Express West Los Angeles
Address: 11250 Santa Monica Blvd, Los Angeles, CA 90025-3156
Region: United States > California > Los Angeles > Westside
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#46 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express West Los Angeles 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Conveniently located in the Westside of Los Angeles, our new Holiday Inn Express West Los Angeles welcomes visitors with extraordinary hospitality. Whether you're visiting for a corporate meeting or a family vacation, you will enjoy a stylish lodging experience with all the comforts of the home or office. Our ideal location also offers easy freeway access to all points of interest in the Greater Los Angeles Metro area. The Holiday Inn Express West Los Angeles is an exquisite, well-appointed hotel within easy reach of many extraordinary attractions. Enjoy the Third Street Promenade and Santa Monica Pier, Rodeo Drive shopping in Beverly Hills, and the treasures of the Getty Center Museum all just a few minutes away! ... more   less 
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Also Known As:
Holiday Inn Express West Los Angeles Hotel Los Angeles
Holiday Inn Express Los Angeles
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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