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Reviewed October 8, 2015

Conveniently situated off Hwy 280 in Menlo Park, Ca, The Rosewood exudes Northern California beauty and style. Once inside I was pleasantly surprised with the friendliness,knowledge, and helpfulness of the staff. Special S/O to the concierge desk for going beyond the call of duty to make my guest experience great. Bar and restaurant have good food and atmosphere. Rooms are large,spacey,and clean. If you are ever in that area, I highly recommend the Rosewood.

  • Stayed: October 2015, travelled on business
    • Location
    • Rooms
    • Service
Thank sabiusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabor V, Manager at Rosewood Sand Hill, responded to this reviewResponded December 3, 2015

Thank you sabiusa, we are looking forward to welcoming you back to Rosewood Sand Hill.

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Reviewed September 24, 2015 via mobile

This is the third time I have stayed here for work. The rooms are very comfortable and a good layout. As you would expect wifi works perfectly throughout. Hairdryer is powerful enough to dry long hair, lovely toiletries, comfortable bed. All makes for a relaxing stay when you are working round the clock. Nespresso machine provides for round the clock self serve coffee. Service throughout the venue is very friendly and helpful. Great walks closeby. The driveway can get crazy at peak times when you are waiting for your car. Use the time to check out the amazing cars parked on the forecourt.

Stayed: September 2015, travelled on business
Thank jackirmic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabor V, Manager at Rosewood Sand Hill, responded to this reviewResponded December 7, 2015

Dear jackirmic,

Thank you for your kind feedback and we are looking forward to welcoming you back to Rosewood Sand Hill.

Report response as inappropriate
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Reviewed September 14, 2015

This was our 3d stay at the hotel. This time we were in Room 2407 The room rate was $1125 per night with the third night free. Valet parking cost $25 per night. You can park for free close to the lobby or your room. As we use Virtuoso, breakfast was free and we had a $100 spa credit. The suite consists of a large bedroom, a walk in closet, a niche with a bench for putting 2 suitcases on, a large bathroom with 2 sinks, a soaking tub, a very large walk in shower (so large in fact that you could towel off in the shower with the shower on and not get wet), a bidet in the separate toilet room, a powder room near the entrance to the suite, a large living room with a fireplace, couch and chairs, and a workdesk. The terrace balcony looked out at the swimming pool and hills beyond and easily fit two chairs and a table. The bed and pillows were very comfortable. It is one of the main reasons we stay at the hotel as I have a bad back which has required surgery. The hotel is configured such that there is only reception, dining and bar areas inside. You must walk (or take an elevator) down a flight of stairs, and then walk outside (it is very pretty) to your room. To avoid walking down (and conversly up) a second flight of stairs we opt to say on the second level, which is actually ground level when you walk out of the main hotel. This also allows for a large terrace balcony which easily fits 2 chairs and a table. Also, the room we were in is much closer to the spa and workout facility then rooms that front the other side of the hotel. Also, the terrace got much sun being on the side we were on. The hotel restaurant serves an excellent breakfast no matter what you order. You can sit outside which is shaded by a large automatic sunshade. The terrace at the restaurant looks out over the hills and it is quite a pretty view. The bar has beautiful woods on the walls and there is an area outside the bar that has comfortable seating. There is also outside seating for the bar. The pool is very large and has a separate cafe which is shaded. The selections are minimal, but it is a pool restaurant. My wife enjoyed the orange and vanilla soft serve swirl ice cream whilst lounging at the pool. The workout facility has 4 very nice treadmills with all the bells and whistles (air blowing on you, tv, etc), 4 bikes and 4 stair climbers as well as many free weights. My wife got a manicure at the spa which was well done. All in all this is a peaceful retreat on several acres. Finally, the hotel is only 20 minutes from SFO and is very close to the Stanford campus. We visit as we have a son who works at Google and lives in Mountain View, which is only about a 15 minute drive from the hotel.

Room Tip: Take a second floor room as it saves you from having to go up an extra set of stairs.
  • Stayed: September 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank cbreezedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabor V, Manager at Rosewood Sand Hill, responded to this reviewResponded December 7, 2015

Dear cbreezedad,

Thank you for your kind feedback and we are looking forward to welcoming you back to Rosewood Sand Hill.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2015

My first review of this Hotel, a few years ago, was glowing. This should be read as better.

One of the novel features of this hotel is its architecture and the quality of construction. It is set on a hill overlooking the 280 freeway. One would think that an impediment, but the design is so well conceived and executed, the freeway somehow disappears and you totally enjoy the rolling hills and old oak trees, despite the proximity of a visual nuisance.

Most hotel rooms quickly show wear and tear because they are poorly constructed and abused by guests. Neither of these can be seen at the Rosewood Sand Hill. The rooms are spacious and beautifully and thoughtfully appointed. At first glance, I was reminded of my first impression of the Mauna Kea, but these rooms are larger and have more amenities and the selection of materials is superior. (Notwithstanding the absence of that spectacular Big Island view!)

Landscaping is rarely part of reviews, although it deserves more attention. You have to credit the Mauna Kea on this topic, and the Rosewood Sand Hill deserves stars for the great arbors of olive trees that line the walkways, especially flanking the large and inviting pool.

Finally, the restaurant, food and poolside service, and the spa, room and grounds service and maintenance are first rate. The place is immaculate.

Room Tip: The ground floor may be preferable to the second floor of most buildings, and you may want to be one building removed from the pool.
  • Stayed: September 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabor V, Manager at Rosewood Sand Hill, responded to this reviewResponded December 7, 2015

Dear Richard,

Thank you for your kind feedback and we are looking forward to welcoming you back to Rosewood Sand Hill.

Report response as inappropriate
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Reviewed September 7, 2015

I have stayed at this hotel twice. My first stay was much, much better than my second. The positives are: pet friendly, great location, great fitness center, spa. The negatives: waaaaaay over-priced for the rooms and the service you get. We stayed in junior suite, at about $800 per night. I asked for cushions for the outdoor furniture - was told they didn't have any, but after 3 tries, housekeeping found some old, faded ones and brought those. Otherwise, the chairs are very uncomfortable. After a great suggestion from the bell hop, we asked for a cable to connect our computer to the TV screen. It took over a day to get it. Then, since it was a very slow weekend (labor day) and the place felt a bit deserted, I asked if there was anyway we could delay checkout for an hour. I VERY rarely do this, but I figured the hotel didn't seem busy and hey, we were paying $800 per night! The gentelman at the front desk, gave me attitude and said the best they could do was 45 minutes. He said he couldn't give me an extra 15 minutes because my class of room was sold out, which would have been fair if it had been true. I went online and was able to book 2 junior suites on that day, so they were far from sold out! The guy either lied or didn't think it was worth his while to actually check. I called back after going online and got an apology from a much nicer person. We checked out on a Sunday and went down the road and stayed at Dinah's Garden Hotel, at 20% of the price. If you want a luxury weekend in the penninsula, then try the four seasons, the stanford court hotel, or go to half moon bay and stay at the Ritz. One other thing, the internet connection was HORRIBLE. The Rosewood has so much potential, but they need more training for their staff.

Room Tip: Try to get a second floor room and go with a deluxe/premier. DO NOT go for anything more expensive. You will be disappointed.
  • Stayed: September 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank shgejg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabor V, Manager at Rosewood Sand Hill, responded to this reviewResponded December 31, 2015

Dear shgejg,

Thank you for your feedback and for the opportunity to improve our service. We are looking forward to welcoming you back to Rosewood Sand Hill.

Kind regards

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