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“Good location, Nice staff, A bit dated”

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Hilton Garden Inn San Jose/Milpitas
Ranked #2 of 20 Hotels in Milpitas
Certificate of Excellence
Dallas
Level Contributor
188 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
“Good location, Nice staff, A bit dated”
3 of 5 bubbles Reviewed 19 February 2012

I like this location and usually stay either here or at the Larkspur next door. Here I get my Hilton points, but the Larkspur is actually a bit better these days. When they were new this Hilton was better. The staff and location are great. The road noise can get you if your room faces the highway. This is the typical Hilton Garden experience. Free breakfast if you have the Hilton Status, but in easy walking distance to other places to eat on a nice California morning if you don't. If you don't have In and Out in your home town, be sure to grab lunch or dinner at least once at the end of the parking lot.

Room Tip: Ask for a room that doesn't face the road. Those rooms can be noisy.
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  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank joelinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bosaki, General Manager at Hilton Garden Inn San Jose/Milpitas, responded to this review, 7 June 2012
Another great comment from our guest. Thanks again for your support. We strive to hit all areas and we have fun doing it. I saw your comments and we are looking in getting a facelift for fourth quarter. It is going to be great. We are excited and looking forward to it. We hope you come back. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
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English first
Albany, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 February 2012

First of all, this is my first trip into Silicon Valley so I was excited. I was assigned by my company to stay at the Garden Inn and it was highly regarded by my collegues. From the start, things just went wrong. I checked in at the Front Desk by Julie. At first, it was fine until another guest or friend was at the desk then I was quickly ignored as her voice started to escalate, she felt the need to attend to this other person than to finish helping me. My overall check in took more than needed, a waste of 10+ minutes.
The room was nice and had a restful evening until the next day. I did not get my wake up call, which was ok because I also set up my cell. I did want to make sure I received one because I was headed back to the airport in the early morning. I went to the front desk, but I did not want to be assisted by Julie. I went to the other lady at the Front Desk, Mitzie and explained that I did not get my wake up call. She seemed taken aback and very defensive. I decided to just leave. The hotel itself is nice and convenient to our company Sandisk, but with overall experience with staff in the evening particularly with Julie and Mitzie, makes it not worth the buck and I prefer the drive to stay elsewhere. It is worth staying an extra 30-45 minutes away rather than waste time and given an attitude when clearly they feel bothered or annoyed.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JSM1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 January 2012

We have stayed here a lot as a family and with our hockey team. Staff has always been friendly and very supportive . Very nice breakfast.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank i c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, North Carolina
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 15 December 2011

This is a great location if you're visiting the Cisco campus. It's very close, and they offer free shuttle service to / from Cisco and the airport. The service is great, especially Mark at the front desk, who also drives the shuttle. The hotel is a little dated and the elevators don't always work reliably. Oddly, the bathroom doors in the rooms are heavy metal and will not stay open. The breakfast is pretty good, offering freshly made omelets, eggs, etc., in addition to the standard continental items. Free Internet access, in-room coffee, fridge and microwave make this a great business hotel.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JFBWDogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Clemente, California
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 12 December 2011

The price is pretty high for the value of this hotel. Room is decent enough. Staff are friendly, but the place is dark and there is a very strong and unpleasant odor, most likely what they use to clean. Staying here for work, and they have a convenient shuttle, although I had to wait at least 45 minutes at the airport and it was cold!! This would not be where I would choose to stay at all..! Very over-priced..

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Neck, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 December 2011

i stayed 3 nights, friday through sunday, in late oct at this hotel. a few days after i checked out, i found my bill had extra $62.90 charge. that gave me a negative impression on the hotel.

i made a complain to hilton. the next day, the hotel general manaer called me and apologized and returned the money. besides, she sincerely asked me to comment where they could improve. i told her the miscommunications causing the overcharge (frankly speaking, it was not completely the hotel's fault). i felt the hotel's sincerity to hlep customer solve problems or issues.

i was out of bay areas where i went to school there. i went back there from time to time. i told the hotel manager next time if i chose a hotel in bay area to stay, i would surely choose her hotel again. why? their sincere attitude and customer services make up any of their previous errors.

beginning from next year, i will stay more at hilton. this year, i stayed 150 nights at marriott, 70 at hilton. next year, i think 200 nights at hilton and zero or a little at marriott.

if you ask me why, please read my long posting (Spend 2 hours to write) that complain marriott's customer services. the point is: newport news marriott at city center has the worst staffs. they never listened to me and were not at all willing to listen to me. the first secind i spoke, they began to come up with various excuses to deny me and reject me, even if thyey could make up a false answer that was obviously wrong. so, their worst customer service made me feel disgusting about marriott.

hilton will again be my first choice next year. i earned hilton diamond status 2 years ago and merely maintained my diamond this year by staying 70 nights. after comparison, i found hilton had better customer services thanh marriott. hilton is wiling to listen to me and try to help me solve the issue, while marriott was trying every way they could to reject and deny me.

Room Tip: good customer service. i will surely stay there again when i am next to stay at bay area hotel.
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank andrewnys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 20 November 2011

We usually stay in the Hilton Santa Clara but this year there was no availability. So to maintain the Hilton points we opted for the Garden Inn. Obviously not as swish as its bigger brother, but it still ticks most the boxes. Rooms were large, comfortable and clean. The Garden Inn is located by a number of restaurants and shops at McCarthy Ranch next to the I-880. Gives you easy access to all the tech companies. It was not significantly cheaper than the Hilton in Santa Clara which is probably worth the extra premium for business travellers.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank UK_laughingboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Jose/Milpitas

Property: Hilton Garden Inn San Jose/Milpitas
Address: 30 Ranch Drive, Milpitas, CA 95035
Phone Number:
Region: United States > California > Milpitas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Milpitas
#4 Family Hotel in Milpitas
#4 Romantic Hotel in Milpitas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Jose/Milpitas 3*
Number of rooms: 161
Reservation Options:
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Also Known As:
Hilton Garden Inn San Jose/Milpitas Hotel Milpitas
Hilton Garden Inn Milpitas
Hilton Milpitas
Milpitas Hilton

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