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“Not worth it...” 2 of 5 bubbles
Review of Hilton Garden Inn Monterey

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Hilton Garden Inn Monterey
Ranked #16 of 55 Hotels in Monterey
Certificate of Excellence
Modesto, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth it...”
2 of 5 bubbles Reviewed 13 February 2012

I attended a 3-day conference at this hotel & was very disappointed. Room was clean & staff was friendly but it stopped there. Bed was uncomfortable, Lighting was very poor, there was no make-up mirror or full-length mirror. The conference room was ok but poorly maintained. Service for our conference by the staff was extremely poor & I would not recommend it for any business purpose. Food was poor for a Hilton which was surprising.

Room Tip: Stay elsewhere. There are nicer local hotels and less costly.
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  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, 21 February 2012
Thank you for posting your opinion of your recent stay at HGI Monterey. We are disappointed we failed to meet and exceed all your expectations for this visit, but glad some areas like being clean and having friendly staff did. Please try us again so you can see the improvement.
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1,354 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (215)
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Level Contributor
127 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 11 February 2012

Pleasant enough motel/hotel just off main road to San Fran but did not seem to suffer from any noise. Pleasant pool and very close drive to all the Monterey attractions. Good staff recommended excellent local resteraunts. Room was a little small compared to others we had on our trip, bed was ok but we never did succeed in getting onto balcony sliding door to open.
Loved Monterey but probably saw it at its best with no tourists and very pleasant weather.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nonedicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, 21 February 2012
We appreciate your review and comments. Thanks for mentioning that the hotel did not seem noisy to you with our relatively close proximity to Highway #1. Sorry you were unable to open our sliding door to the balcony, the extra security latch is designed to prevent people from coming in...not going out. We hope you return again soon!
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Carmichael
Level Contributor
121 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

My husband and I spent the weekend in Monterey at the Hilton Garden Inn. The staff was friendly and helpful. Our room was spacious and had all the amenities, except for a fridge. We used the hotel as our jumping off spot for the Aquarium, Salinas, Pebble Beach and Point Lobos. Although none of those are within walking distance, driving time to all but Salinas is under 15 minutes. We'd definitely stay there again.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rpcvtraveler75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, 1 February 2012
We appreciate your positive review of our staff and guest rooms! I'm glad you got to see a few of the very special attractions here on the Monterey Peninsula! Point Lobos is so beautiful! Not sure how you missed the refrigerator in your guest room, all the rooms have the mini-fridge, microwave and coffee maker in our hospitality center as well as free Internet, air conditioning, 42 inch flat screen TV, and balcony. Please come stay again soon!
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Napa, California
1 review
1 of 5 bubbles Reviewed 27 January 2012

I am a frequent traveler of hilton hotels. When i am in the santa cruz/monterey/carmel area i usually stay in the scotts valley hilton. However, i wanted to try another location. I feel completly mislead by the hilton website that describes their beds. I know what to expect from hilton and hampton but this is my first hilton garden inn and i can't believe all are this bad. The website went into their bedding and comfortable beds. WRONG ! I am not a monk and thus would like a comfortable bed. I felt like i was sleeping on a piece of wood ! Then the bedding - how often is the bedspread/comforter changed, not per every guest . It is one piece of fabric which a housekeeper could not keep on their cart. If there was a comforter with a cover it could be replaced after each guest. This "comforter" was the only blanket on top of the sheet so i had no choice. Then to top it all off, the pipes make noise ! Oh and they put a single female traveler , gold level, in a room that shares a balcony with another room !!!!!!! I could not open my slider all night as i did not know who had the other room. Lucky for me it was only one night ! I will not be revisiting

Stayed January 2012, travelled on business
Helpful?
Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, 30 January 2012
We are terribly sorry that you had such a bad experience. It is unfortunate that you did not tell us these things when you got to your room so we could have moved you to a room without a shared balcony and a more comfortable bed. Our King sized beds have air adjustments so the firmness can be modified, and our guests tell us our queen sized beds are quite comfortable.
Please stay with us again and let us make this right for you.
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Palmdale, California
Level Contributor
67 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 26 January 2012

This motel is perfectly located for access to key Monterey attractions, specifically the Aquarium, Cannery Row and Fisherman's warf. The room was spacious, very clean, appointed with fridge and microwave and the adjustable king bed was extremely comfortable. The only complaint I had was that the blower for the heater was a bit loud and disturbing. This was much less of a problem after the first night. Chalk it up to sleeping in strange enviornment.

Room Tip: Whale watching for migrating grays is at it's peak right now. Great adventure.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wintalldude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, 30 January 2012
Thank you for your almost perfect review! We are thrilled how much you liked our location and the room amenities including the comfortable adjustable bed. We apologize for the noisy heater fan. Your timing to see the whales migrating in January was ideal, and truly a sight to behold! We look forward to your return!
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St. Petersburg, Florida
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 21 January 2012

I travel cross-country and stay at Hilton properties as often as possible. I usually am happy with Hilton Garden hotels as most are of newer architecture. I'm surprised to see the high ratings given, but I guess these are based on the affordable price. I selected this based on brand and location during overnight stayover, rather than tourist attractions. The property is dated and laid out in an old architectural style that surrounds a pool. Parking is beneath the structure and lots of steps required to get into lobby and from parking to room. Doesn't compare to newer Hilton Garden properties due to old furnishings. Room was clean; bathroom small; hall carpets are outdated/worn/dirty. Noise travels from hall and from adjoining room. Even with the affordable rate, I'd spend a bit more and get something newer next time through.

Room Tip: If you have difficulties with stairs, check with management ahead for a room close to parking and ea...
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  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, 25 January 2012
Thank you for taking the time to post your experience here at HGI. We apologize for not providing a more excellent experience. Thanks for your winning suggestion recommending that guests not wanting to use stairs to ask for guest rooms close to one of our elevators, which can take the guest from the underground parking garage right up to their guest room floor.
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highland, NY
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 1 January 2012

The hotel room was very good with comfy beds. Our checkin time was printed as 3 pm but hotel staff said the real check in is at 4 pm but in a few minutes got us a room at 1 pm itself. Staff is very friendly and you can ask them about local attractions. Heated pool and sauna is great but we did not had time to enjoy it. Hotel offers free coffee in the morning and cookies in the evening.

Room Tip: Check on hotel website with AAA discounts if you get a good rate.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank donmhighland_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, 13 January 2012
We were glad to read how much you liked HGI Monterey and that our friendly staff was able to get you in your room early and provide good local tips...and that you liked our comfy beds! Please return soon and spend some time in our heated pool and whirlpool...before or after the free cookies!
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Additional Information about Hilton Garden Inn Monterey

Property: Hilton Garden Inn Monterey
Address: 1000 Aguajito Road, Monterey, CA 93940-4801
Phone Number:
Region: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Monterey
#9 Family Hotel in Monterey
#11 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Monterey 3*
Number of rooms: 204
Official Description (provided by the hotel):
The Hilton Garden Inn Monterey just completed a full property renovation April, 2013 and sits nestled among majestic Monterey Pines and mature Live Oaks in a dramatic and colorful garden setting. We are conveniently located near California's scenic Highway 1, 1/2 a mile from the beautiful beaches of Monterey Bay, and less than three miles from Monterey Peninsula Airport. Our tastefully appointed hotel guestrooms and suites offer: Individually controlled heating and air conditioning, Private outdoor balcony, In-room refrigerator, microwave and coffee maker, complimentary wired and wireless high-speed Internet access and 42 inch flat screen hi-def TV's.Self-parking is available to all guests for $14/day. ... more   less 
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Also Known As:
Hilton Garden Inn Monterey Hotel Monterey
Monterey Hilton Garden Inn
Hilton Monterey

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