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Evony R

Believe the Reviews

3.0 of 5 bubblesReviewed Apr 7, 2024
This is a nice hotel. Good location. Newish. The room was a bit small, but overall clean. Believe the reviews about the staff. The woman at the front desk was extremely unfriendly and offered no general information about the property other than the parking garage. I had to ask her to repeat parking directions twice because she was talking so fast. I was made to feel as though my check-in was an inconvenience to her. I’m not sure if I would stay here again.
Date of stay: April 2024
Room Tip: Believe the reviews about the staff. Hospitality is not their thing.
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Manager, Owner at Courtyard By Marriott Los Angeles Monterey Park, responded to this review
Responded Apr 8, 2024
Evonyr2021, thank you for sharing your experiences with us. It's heartening to hear that you appreciated the cleanliness and location of the hotel. However, we're regretful you experienced some shortcomings during your check-in process and with the room's size. Communication with our guests, especially regarding the details of our property, is of utmost importance to our team members. We strive for cordial, effective communication and it's unfortunate when we fall short. Your feedback is being addressed and used to improve our services. We hope you reconsider and give us the chance to provide an enhanced experience in the future.


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (46)
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Reviewed March 1, 2024

We stayed here with the family for 3 nights.

Pros: great location, modern, new and cool features like the buret, on site paid parking

Cons: floors were not cleaned once during our stay, soaps/tissue not replaced, glasses not washed or replaced. Sofa bed sheets not made nor a keen eye for detail in the main bed sheets. Ice bucket was not cleaned or replaced with new liner.

Overall lacking the usual hotel mannerisms from staff to rooms. Have stayed at much better Marriott properties.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Shane R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard By Marriott Los Angeles Monterey Park, responded to this reviewResponded March 3, 2024

Thank you for sharing your feedback regarding your stay. It's gratifying to see you appreciate the location and contemporary features of our property. Regarding your concerns about housekeeping, it's unfortunate that some aspects did not meet expectations. We continuously strive for impeccable cleanliness and attention to detail in our rooms. Your comments will certainly guide our improvements. As for typical hotel courtesies, our committed team is usually known for high-quality service, it's unfortunate if this was not reflected in your experience. We hope for the opportunity to show you our usual standard on a future stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2024

Always an outstanding stay at this modern Courtyard with a soaring lobby and great location right off the 10 freeway. GM Luis Plascencia and his dedicated staff go the extra mile for me with every visit. The front desk folks are exceptional. That beautiful double height lobby has tons of seating with a Starbucks-serving cafe, Boba shop, dim sum restaurant and sports bar. Rooms feel big with lots of light. Nice sized gym and swimming pool open to all guests. Absolutely beautiful property!

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Robbie B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard By Marriott Los Angeles Monterey Park, responded to this reviewResponded February 24, 2024

Robbie, we're thrilled to hear about your fantastic stays at Courtyard by Marriott Los Angeles Monterey Park! It's wonderful to learn how much you appreciate our distinctive double-height lobby, strategic location and our variety of offerings. We're also proud to hear your positive feedback about our general manager Luis Plascencia and our dedicated team members. We aim to provide top-notch services to our guests and it's gratifying to know we're accomplishing that. We eagerly anticipate your next visit with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 27, 2024

There is never anyone at the front desk. No one answers the phone. I heard the manager, Jackie, giggling with the front desk staff about another guest who had a grievance. They didn't know I was standing there. Poor management. THEY THINK GUEST ARE A JOKE!

Room tip: If you have an issue, do not tell the front desk. They will not listen. They might make fun of your grievance instead.
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank JOSE C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard By Marriott Los Angeles Monterey Park, responded to this reviewResponded January 28, 2024

Jose, it's disheartening to hear about your recent experience. We want every guest to feel valued, not the opposite. We're concerned about your comments referring to the apparent inaccessibility of our team members and some unprofessional conduct you've noticed. Such matters deserve serious attention. Rest assured, we'll reinforce our commitment to exceptional guest service. Your valuable feedback serves as a platform for our improvements. We hope for another opportunity to provide you with the experience you expected from us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 19, 2024

Stayed for a night while in town for meetings at USC Med Campus.
The property looks like newer construction and is much larger than I expected. Parked my car overnight in the ramp below the hotel. Very clean and staff was there to help direct cars coming and going. Took the opportunity to jog around the quiet and delightful neighborhood behind the hotel. The gym is very roomy with good equipment and clean. There is a Ralphs grocery just down the street and easy access to the highway to get any other location in LA. Will definitely pick this location next time I am in town.

Room tip: If you request any special services for the room (eg: extra towels) make sure to mention it when you check-in.
Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank PHX19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard By Marriott Los Angeles Monterey Park, responded to this reviewResponded January 21, 2024

Thank you for sharing your positive experience at Courtyard by Marriott Los Angeles Monterey Park. We're thrilled to hear you found the property spacious and well-maintained, and that our team members provided valuable support during your stay. It's great to know that you enjoyed our fitness facilities and found the surrounding neighbourhood suited to your needs. We're also delighted to hear about your plans to choose us in future visits. We can't wait to serve you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 3, 2024

Really shocked and disappointed in the Marriot courtyard, Monterey Park, because of the trouble the manager, Jacqueline, despite me trying multiple times to get her to talk to me will not take my call and the front desk Sarah was very uncooperative, and even though by Marriott standard, they can determine in a certain situation to assist
As a Bonvoy member with multiple stays at different Marriott , I had made a reservation for my family of six with children. We were very tired and we came for only one night and they refused to help, even though at other Marriotts around the world, I have gone by the same standard both ladies prove that they were not of Marriott standard, because of Marriott has a very high standard that it goes by all around the world, so I was very disappointed by this horrible experience

Room tip: Cold and very indifferent behavior from stuff
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Amal_azi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CYLAMontereyParkGM, General Manager at Courtyard By Marriott Los Angeles Monterey Park, responded to this reviewResponded January 3, 2024

Amal_azi, we're truly saddened to learn of your dissatisfaction and the hurdles you faced during your visit. Our intention is always to provide the best service possible and when we falter, it's an opportunity for us to learn. We sincerely apologize if our team members didn't meet your expectations this time. It seems we have some work to do, particularly in the areas of communication and assistance. We value your loyalty as a Bonvoy member and would like an opportunity to restore your faith in us. Thank you for taking the time to share this feedback.

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