The room was pretty small for 4 people, but ok. The bathroom was new and everything was clean. With the car in 5 minutes to Napa downtown. We liked it and everyone was very nice. Napa is a beautiful town
Booking.com
UrbanBooking.com
I Chablis Inn completely misrepresented themselves in the online photos. We had to change in the pool/cleaning closet when we arrive because our room wasn't ready. If you want a great experience in Napa Valley stay at the Hilton Garden Suites down the road. I wish this site would let me add a “real” photo of the motel.
Hello,
We are always wanting to hear feedback from our guests, however we are disappointed in the misrepresentation of this particular situation.
The guest room was not available because your arrival at the property was at 11:00 am, the same time as check-out for the previous nights guest. We are unaware of any hotel including the one you mention that is able to check in a new guest into a room that is occupied, given it is the Napa Valley Harvest season, we are generally sold out. We presented the only option we had for a changing room to help accommodate you. We’re very sorry that this resulted in your review in all the categories.
Not a bad value priced motel. Location is very convenient to the wineries. Fairly quiet with the exception of all the garbage trucks in the morning. Nice little pool with beautiful vegetables growing in pots surrounding the pool deck!
Chablis Inn delivered well on my expectations given its ratings. I had a good nights sleep. The check in was reasonably efficient and they processes everyone in reasonable time. The room was large and quiet.
We did NOT get a disabled accessible unit-- so it was good that they made sure we had 1st. floor. The place is clean. We were worried that it was next to a motel 6 & could be rowdy- but it was calm. It is close to great restaurants. MOST important-- staff is not "money grubbing" - they are understanding and nice-- it makes a difference when people smile. I had two rooms (1 group of seniors and wheelchair)- they were accommodating, informative, and friendly. I would go there again. They (staff/manager) may never get rich.-- but that isn't always the goal.
We were up in Napa for one night and it was actually cheaper to pay for 2 nights here (the minimum stay) than pay for 1 night at other places (or those place also required 2 night stays). The room was clean, the beds were comfortable, the bathroom had nice fixtures. Only complaint about the room was that the lighting was a bit limited, but that's not a big deal. If you could do a 1 night stay only, it would be a go-to place (but I understand that they have to make money).
