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“Beware of bed bugs”

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Hotel Indigo Napa Valley
Ranked #26 of 30 Hotels in Napa
Reviewed 14 December 2012

I stayed at this hotel for work with two coworkers. We questioned the cleanliness of the hotel and checked our mattresses. I noticed what looked like it could have been insect casings in the mattress crevice, but we optimistically thought the mattress just might not have been very clean. (This is when we should have left)

One of my coworkers woke the next day to find she had been bitten and found bed bugs in her sheets. I thought I had luckily avoided them and that her room having the bugs was an isolated incident. Unfortunately, that was not the case as several days later my arms and legs developed numerous bites. Based on cdc.gov, bed bug bites often take several days to develop and these bites match the description of bed bug bites.

I'm horrified and very concerned that I may have brought the bugs home with me. Please do yourself a favor and avoid this hotel, it is clear that there is an infestation there.

  • Stayed: December 2012
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40  Thank Dieselvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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541 - 547 of 812 reviews

Reviewed 28 November 2012

Hotel is newly renovated with tasteful, comfortable decor and provides easy access to downtown Napa and wineries. Excellent value for the area. Family friendly and breakfast included. Room layout is spacious and well suited for couples or families. Mini-fridge, large flatscreen tv, wooden shutters, large desk, good closet space. Location is right of 29 and easy to access without being tremendously loud from highway traffic. Downtown Napa or wineries are 15 minute drive away. Highly recommended.

Room Tip: our room was towards the back of the hotel, furtherst from the highway. Extremely quiet.
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  • Stayed: November 2012, travelled with friends
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1  Thank Cat_9079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2012

All rooms are equal. Nicely remodeled. Beds were harder than I would like. Refrigerator in room didn't get very cold until day we left (stayed 5). All in all nice hotel and reasonably priced. Would stay again

Room Tip: All rooms are equal. Nicely remodeled. Beds were harder than I would like. Refrigerator in room didn...
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  • Stayed: November 2012, travelled with family
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Thank Tammy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2012

Entrance sign was so small we drove by 3 times. From what I saw listed as amenities in the Premier series the following are my observations: No Bar, substandard Motel Breakfast area, only 8 tables, during rush hour at 8:00 am, half the guests couldn't find a place to sit. Small Fitness Room, no on site shop, nice TV in room but was not adjustable, could only see if sitting on the bed instead of in one of the chairs provided, no onsite dining. We stayed 4 nights and each day after returning from siteseeing, had to find the housekeeper and request cups for water and coffee, our ice bucket was not emptied or suppied with a fresh baggie, our coffee pot was not cleaned. Our King size bed squeaked loudly whenever we moved in it, asked for another room, but it was the same. Very good mattress, but we figured out the box spring had to be very thin and resting on a board. This is our first stay at a Best Western in sometime as have been frequently disappointed. If this hotel is an example of the new Premier rating, it will be sometime before we stay there when the Fairfield in American Canyon is available.

Room Tip: Just stay away from the elevator and ice machines
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  • Stayed: November 2012, travelled as a couple
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Thank Nola P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2012

The Hotel is well situated between downtown Napa and Yountville. The bed was absolutely amazingly comfortable and the overall feel of the room is clean. The staff was friendly and helpful with directions and recommendations for meals.

Unfortunately the morning breakfast does not have nearly enough seating for the guests, it was raining so the outside patio was off limits. The rain caused some kind of sewer back up with the hall bathroom situated by check in and the kitchen - very unappealing smell.

This hotel is a little older which might explain the sewer issue, but overall it is a good value with a rather good location.

Room Tip: The room with two queens is a little crowded because it also has a very large desk along the foot of...
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  • Stayed: November 2012, travelled with family
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Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2012

We were pleasantly surprised during our one-night stay at the Best Western Premier Ivy in Napa. Our king room had been completely renovated with new linens, a very large bathroom, large flat screen tv, chairs and table, desk, and large closet. Our room was right near the side entrance of the hotel, so it was a bit noisy, but overall okay. The breakfast was better than expected - scrambled eggs, waffles, bagels, muffins, toast, cereals, fruit and yogurt - they ran out of sausages before we got there. The front desk clerk was very friendly when we checked in and provided some recommendations for dinner. The only downside is the location of this hotel - while it's right near the freeway for easy access, it's almost a 10 minute drive to downtown Napa. So a lovely place to stay, but you'll need to drive - not much within walking distance.

  • Stayed: November 2012, travelled as a couple
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Thank pegcitygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2012

This was not your ordinary Best Western, much more upscale. The rooms were nice and updated, very comfortable. Great bonus was breakfast was included, we had free wine tasting one night as well. Not right in town, but two bonus, one, close access to the main highway and two, walk about 5-6 blocks and you are walking through vineyards, very nice. We stayed in a 4 star in Napa last year, another chain, this was just as nice or nice and much more affordable, we will probably be back.

  • Stayed: October 2012, travelled as a couple
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Thank TallKirklander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Napa Valley

Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly Ivy Hotel Napa/BEST WESTERN PREMIER Ivy Hotel Napa)
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 30 Hotels in Napa
Price Range: $195 - $913 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Napa Valley 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more   less 
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Hotel Indigo Napa Valley CA

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