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“Unclean Beddings”

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Hotel Indigo Napa Valley
Ranked #26 of 30 Hotels in Napa
Reviewed 9 October 2017

Hotel had just newly renamed to Hotel Indigo, so we thought service and amenities should be better than its previous Ivy Hotel. We checked in around 8pm at the hotel, headed out straight for dinner and when we returned to our room, I realised my beddings aren't new / clean, I found bit of stains and numbers of different kind of hairs ( you know what that mean :( ) in between the blanket and bed sheets.... grossest things ever!!! So i called Housekeeping and try to get someone to change the beddings for me, that was around 10PM, apparently no one from Housekeeping working by that time, so hotel front desk try to arrange someone ( after an hour ) to give us a 'new bed sheet' and we had to wrap ourselves to sleep between the used blanket and bed sheets... ewwwwwww worst hotel experience ever...

Next morning we found out the Housekeeping storage room is just RIGHT OPPOSITE to our room, when the cleaning ladies was super noisy chatting and banging the doors at 9AM...

Poor AC system by the way... either super cold, or super warm.

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Winy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 812 reviews

Reviewed 2 October 2017

The Ivy Hotel hotel is located ton highway SR29 at the Northern part of Napa. The non-smoking hotel offers 115 rooms over floors 2. It features an outdoor pool that we didn’t use. The hotel was completely renovated in 2017. In details you notice hasty workmanship. Staffs are friendly. Free parking & Internet WiFi.

Our room was new furnished and decorated. It had desk & chair, large flatscreenTV, chaise-longue, comfortable queen bed with good bed-linen, coffee-maker and a noisy fridge. The bathroom had washbasin, hair dryer, and a separate private toilet & shower. All was clean. The window can be slightly opened. Be prepared that though the door you hear the guests in the corridor. The air-conditioning is rather noisy.

The complimentary continental breakfast is acceptable. In the Ivy Hotel Napa we had an OK stay. Recommended.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank MrsPiket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017

The hotel is off the main highway which is around 15min drive from the town of Napa, its a short drive from many vineyards and is clean and comfortable. Now called the hotel Indigo it has free parking, large rooms and a pool. Its fairly basic but if you are not spending much time in the hotel its perfect. There was no restaurant as it was being renovated but a local mexican restaurant close by. Bed was comfy, shower was warm. Would recommend for a short stay.

Room Tip: second floor in renovated section. overlook carpark rather than busy main road.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank sd303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

You can stay at the property but the poor workmanship and fittings became too numerous to mention. Doors not working, poor plumbing etc. There was also construction work going on with a team of workers on-site.

Room Tip: Don't expect the basics to work.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank BestFoodFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

The hotel looks nice enough, with decent furnishings in the rooms and a pleasant lobby (though the restaurant was under construction). Our room was comfortable enough, with an odd layout that was tricky to navigate. The check-in took a while because of some issue with the group in front of us, though this was taken care of. There were a number of rowdy people hanging about so we were glad to get to our room -- Room 109 -- until we realized we could hear every word of our next-door neighbor's conversation clear as day through the adjoining room door. We eventually fell asleep. Checkout was easy enough and breakfast was eggs, hash browns, and some pastries and cereal, a bit better than your typical cheap hotel fare and included in the (exorbitant, $450) price of the room.

Room Tip: Ask for (if they have them) rooms that don't have an adjoining room. Maybe it would be quieter.
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank jag343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017

The hotel is going through some renovations to bring it up to date, didn't notice any noise as we only spent one night. The rooms are very modern and stylish, the lighting in the bathroom sink area is poor, very dark. The breakfast area must be under renovations as we had to go to a conference room building, there was the bread, cereal, waffles and eggs but only bananas for fruit. The hotel is a block off the main highway, our room was at the far end so don't know about any road noise.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

The beds are the ONLY thing nice/comfortable at this place. The prices are far too much for this old property! Once we finally were able to check in, I ask the clerk/manager at the front desk if he knew where the closest Walmart was (we needed some sunscreen for our wine tour tomorrow). Then he said (& I quote), well...don't you have a smart phone & just look it up yourself!?!. Then, he rudely said "well...I guess I can look it up on Yelp if you can't find it. Then I replied back to him & indicated that I do have a smart phone but my signal wasn't strong in this area. Then I told him that it really didn't matter if I had a smart phone & that he should know the big box stores in the area that he works (especially in the hospitality industry)! Yes....we figured this out & NO we're NOT idiots, but I was just walking by the front desk & thought I'd get the information the "old fashion way"! What has happened to good customer service? STAY AWAY from this nasty over priced & rude staff hotel!! I would encourage the local health department to give them a surprise visit. And I believe that this property is a part of IHG & if so, IHG Corporate should know how one of their properties is being run! If not an IHG property, it still sucks! But we LOVE the Napa Valley are. Downtown was great!

Stayed: September 2017, travelled as a couple
3  Thank Patti M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Napa Valley

Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly Ivy Hotel Napa/BEST WESTERN PREMIER Ivy Hotel Napa)
Region: United States > California > Napa Valley > Napa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 30 Hotels in Napa
Price Range: $190 - $911 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Napa Valley 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more   less 
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Hotel Indigo Napa Valley CA

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