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All reviews great location walking distance room was clean uptown theatre food and wine bars and restaurants short stay front desk staff wine country wineries valley winery
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Reviewed September 25, 2018

We spent a difficult night at the 3 Palms. It is in a very convenient location and we enjoyed walking around Napa from this location. However, the building was poorly insulated for sound. Rolling suitcases in the early morning rumbled by our windows. All the rooms over look a parking area which had coming and going complete with noise. We didn't get much sleep because our neighbors had a screaming fight in the middle of the night and every word was very clear. We were very disappointed in this locaiton.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank lsaurenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded September 27, 2018

Thank you for your detailed feedback. We apologize profusely for the issues that you encountered. We are sorry that our hotel did not meet your expectations, and that it was not suitable for your needs. The majority of our guests report that we provide clean, comfortable accommodation, with friendly service, at a great price in this expensive area, and we are sorry that we were not better suited to your needs. We appreciate the fact that you stayed with us, and provided us with your review.

Kind regards,
Customer Care Team

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Reviewed September 23, 2018

This is a motel that comes with hotel prices. The walls were paper-thin, meaning you can hear every drunk bro and bachelorette party coming/going throughout the night. We found numerous black hairs from what I assume was the last inhabitant of our room in the bathroom and along the sink. Room generally was dark and dank, with an uncomfortable bed and scratchy sheets/towels. Parking lot is tight, so your best bet is parking on the street. The only reason I'm not giving one star is its location in the heart of downtown Napa and the friendly staff.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank MidwestTrvlLvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded September 27, 2018

Please accept our sincerest apologies that your experience was less than satisfactory. It is disappointing to learn that we fell short of our goals in accommodating you appropriately, and we are sorry that you were so disappointed with your time with us. We appreciate you taking the time out of your busy schedule to share your concerns, and I can assure you that corrective measures will be taken to prevent similar problems in the future. We appreciate your comments, which will help us to improve our hotel and our service for all of our guests.

Kind regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2018 via mobile

We stayed for 3 nights clean rooms ..grt room service..hotel location ws best n very friendly n care taking staff Gary dent was very good very knowledgable concerned help full even old mama on front desk was very helpful n pleasant ..wish to visit same hotel again

Date of stay: August 2018
Trip type: Travelled with family
Thank Go816086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded September 24, 2018

We are delighted to have provided you with suitable accommodation for your trip to Napa. We appreciate your kind words regarding both our team and your stay, and are happy to note that you would stay with us again. We hope to welcome you back again before long.

Kind regards,
Customer Care Team

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Reviewed September 8, 2018

Great staff, location and the property is clean and tidy. However you can hear everything from neighbouring rooms. Also at the weekends there are a lot of folks coming back late (11pm-12am) SUPER loud

Room tip: Take ear plugs.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wbaty838463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded September 24, 2018

It is wonderful to hear that you enjoyed such a pleasant stay at our hotel and that you were so happy with the accommodation and service that we provided. We apologize profusely for the issue that you had with noise from neighboring rooms - this really was most unfortunate, but would be most unlikely to occur again should you stay with us in the future. Thank you again for your constructive comments. We would love to be your hotel of choice for future visits to Napa.

Kind regards,
Customer Care Team

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Reviewed August 31, 2018

While I realize that the Napa Valley has become one of the premier locations in California to visit this hotel is very overpriced for what it delivers. The only plus is the location but there is really no privacy and the rooms and bathrooms are in dire need of updating. I felt safe but I probably would not return.

Date of stay: August 2018
Thank Deanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this reviewResponded September 6, 2018

Hi Deanna, Thank you for taking the time to leave us your feedback, we really appreciate it. We are known for providing wonderful value in Napa, and we are sorry to hear that you felt that the rate you were charged was high. Despite this, we hope that you will choose to stay with us again when you are next visiting Napa.

Kind regards,
Customer Care Team

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