Sometimes, when things have gone wrong, all you (as a service provider) need to say is, "I'm sorry this happened, I'm not sure why it did, but let us do everything we can to make this better."
If you are looking for anything close to this level of treatment, spend your money elsewhere. I hoped my anger would fade away over time at this place, but almost five months later I'm just as upset.
My cousin was getting married in late April of 2017, and he asked me to Officiate the wedding. The family chose the Balboa Inn and set aside a block of rooms there. I called the hotel about 6 weeks before the ceremony, spoke to a clerk there, and requested an upgraded room. I gave a credit card number and received a PDF confirmation to my email address. I thought everything was good to go.
Fast forward to the night of the rehearsal dinner, and I figured I would try my luck to get an early check in. The front desk person said we couldn't check in early because "everyone is going to request that for the wedding" and her advice was to "call in the morning and see if anything is available."
She wasn't overly helpful, but I get it, I'm not entitled to an early check in. So I made other arrangements and traveled to the hotel to check in so I wouldn't be late to the wedding. When I got there, they said they didn't have my reservation. They then accused me of having checked in already (my Gramps has my same name, but he didn't book his own room), and then demanded to see the PDF.
We showed it, we waited, we watched as multiple phone calls were made and new and different hotel people came and looked at my PDF...long story short I no longer have a room.
Accidents happen, people can make mistakes, but the treatment we received at the hands of these people who staff this hotel was abhorrent. The best they could do was a room at a different hotel about a mile away. I was left with the prospect of getting my car to that hotel, getting checked in, and then returning to the wedding which was about to start.
I ended up missing parts of the reception to clear everything up. For our troubles, we were offered a discount on our return trip to the hotel, as though I would willingly subject myself to their nonsense again.
There are plenty of hotels that are just as expensive and offer similar price points. You would do well to patronize literally any other one.
I did see the inside of my Aunt's room so I could iron my shirt. It was very small but I guess that's what this place is about.
- Official Description (provided by the hotel):
- The newly remodeled Balboa Inn, in Newport Beach, Orange County, is a place where casual beachside ambiance and classic Old World charm combine in a historic landmark that’s lured Southern California's rich and famous for decades. Set on the colorful boardwalk at the foot of the Balboa Pier, this oceanfront establishment’s relaxed air may have you kicking off your high heels before you stroll down the aisle. Built in 1929, this upscale Orange County inn has entertained such notables as Howard Hughes, Barry Goldwater and a host of other politicians, entertainers and honeymooners. Once owned by the Los Angeles Lakers’ Kareem Abdul Jabbar, its nine-foot ceilings still bear a telltale sign of the basketball star. A recent $6-million addition features two oceanview terraces, a new oceanview Italian tile sundeck with hot tub, 34 upgraded rooms, 11 top-of-the-line suites and convenient subterranean valet parking. Guests enter the Inn through the Mediterranean-style courtyard, a natural space for pre-ceremony mingling. With its original tile, adobe walls, potted palms, bar and the soothing sound of surf crashing in the background, the space is a comfortable area for people to come together. Meanwhile, you, your groom and all your attendants have full use of an oceanview honeymoon suite with a Jacuzzi and fireplace. For the wedding ceremony itself, options include the hotel’s magnificent second-floor Siena Terrace overlooking the ocean, as well as the nearby gazebo at Peninsula Park and the adjacent rugby field fronting the ocean, where a decorated arch can provide a focal point. After you’ve said your “I do’s,” the Pacific Ocean provides fabulous scenery for photos taken on the pier, the sand or the grassy field next to the beach. When you’re ready to receive your guests, return to the upstairs terrace with its panoramic views from Catalina Island to Dana Point. Or, hold your wedding reception in the Siena Grand Dining Room and adjoining courtyard, where antique streetlights and colorful murals of gondolas on canals capture the romance of Venice. Along with five-star Italian cuisine by the restaurant’s gifted executive chef, you’ll enjoy a dreamy indoor-outdoor setting cleansed by refreshing sea spray. Far removed from the straight-laced formality of more corporate properties, the Balboa Inn is just steps from Newport’s famed Fun Zone. Here, you can pose for some playful photos on the historic carousel and Ferris wheel, or take a stress-busting ferry ride across Newport Bay. After you’ve returned to your guests to dance the night away, there’s one more thing you’ll probably want to do before heading for your honeymoon suite: go for a moonlit stroll along the sand. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity.ca, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Balboa Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Balboa Hotel Newport Beach
- Balboa Newport Beach