The rating should probably be closer to 4.5 - 5 for the food and 4 for the service.Like many of the restaurants where we ate in May in SF and then one particular place in London, it was actually hard to see where the restaurant was on the street. Although we came for the food, I'd have to contrast the service with our own local world class restaurant (where chefs from all over the country come in to eat). I didn't pay attention to previous reviews here and elsewhere but the service was genuinely cold. We didn't make any demands and yet felt like you couldn't move anything on the table without someone moving it back to where they thought it should be. The food, on the other hand, was delicious and creative - almost more so than a certain more costly place in SF. (I loved the bread that fit perfectly in its container that was brought out later in the meal - both delicious and beautiful.) While we were there, there was an incident with the couple who were seated next to us after the original couple left. They were complaining about how the restaurant wasn't accommodating them etc. The servers (and head server) tried very hard but the meal is prix fixe and honestly, I received messages both at reservation and beyond asking about special needs. They had plenty of opportunity to tell the restaurant so that food would not be wasted. In this case, I side with the restaurant and was sympathetic about how badly they were being treated (the language and tones used were not as civil as they should have been). In any case, it was well worth going to the effort of the advance reservation system (also confusing) and the effort to get there just to eat the food.
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