We previously had brunch here and enjoyed the food and atmosphere. We have a friend from out of state who just moved to SF and for his first visit to Oakland we chose Shakewell as an introduction. It was a bad decision as the unprofessional service ruined the experience. Our waiter, Jason, never came to ask for our drink order. When he came to take our order, he actually took a seat to do so, that was unusual and odd. When the food arrived, only 2 of the 3 entrees order were brought. After a while, we flagged Jason down and inquired about the third entrée. He said he will check with the kitchen. Well, he never came back with an explanation or with the entrée. Meanwhile, the 2 of us who got our food, waited and did not eat. After a long while and the food still did not come, I flagged Jason down again and asked why the food is taking so long and it was then he asked me to “chill”! I have never seen such a response from a waitstaff at a restaurant when obviously the problem resides with the kitchen and the staff. Instead of an earnest apology we got unprofessional service at Shakewell. Well, ‘chill’ is indeed what happened to the 2 entrees on the table when the third one finally arrived. We are truly disappointed our friend’s first impression of Oakland is that of the horrible service at Shakewell and a cold burger.