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Reviewed October 13, 2018

I have stayed at the Z Hotel a number of times and it has always been a positive experience. The rooms are clean and comfortable and the hotel is very conveniently located - walking distance from the shops and restaurants at Jack London Square and right across the street from the Broadway Shuttle. The staff at the Z helped me out when my company recently booked a block of rooms with another hotel in Oakland for a conference and our rooms were accidentally released 3 weeks out, leaving us with nowhere to stay. As I had stayed at the Z before, I suggested we try to get the rooms there. The staff at the Z were able to get us the rooms we needed and were helpful in every way. Special thanks to Vanessa and Pittawat!

Date of stay: October 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank twagner3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Public Relations Manager at Z Hotel Jack London Square, responded to this reviewResponded October 14, 2018

Hi twagner3,

Thanks so much for your kind review. We strive to accommodate guests in every way possible, glad to be able to help you out in your time of need. Hope to see you back in the very near future!

est,

Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 6, 2018 via mobile

This hotel was like a journey to the 1970s for a stay in a motor lodge with little of the nostalgia and all the cost of 2018 Oakland. The room was clean enough. The bed comfortable. The location fine. The staff incredibly wonderful. But overall, it is not a place I would seek out. It was average at best.

Date of stay: October 2018
Trip type: Travelled on business
1  Thank Ewong77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Guest Relations Manager at Z Hotel Jack London Square, responded to this reviewResponded November 15, 2018

Thanks for taking the time to leave an honest review of the property. We are now under new management and have great changes in store for the future. We hope to be able to serve you again on your next trip to the area.

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Reviewed September 29, 2018 via mobile

Was staying there during Dreamforce Conference, left branded Salesforce drinking bottle in the room and after cleaning lady - it was gone. Told reception - no appologize, no refund, nothing, like it would be my fault, not theirs. Totally dissapointed with the service.

Date of stay: September 2018
Trip type: Travelled on business
Thank JULPLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Public Relations Manager at Z Hotel Jack London Square, responded to this reviewResponded November 15, 2018

Hi JULPLA,

Thank you so much for taking the time to leave a review for Z Hotel. I am so sorry to hear any personal property came up missing during your stay, that is absolutely unacceptable. While ownership has changed since your stay, we take all concerns expressed by guests very seriously and this will be addressed. We hope that you will give us another chance to serve you the next time you are in the area.

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Reviewed September 2, 2018

The hotel is staffed by friendly and helpful people. From the desk staff to the maintenance workers and the cleaning staff, any request for help was responded to immediately and cheerfully. The location is terrific, very close to the water and all the amenities of Jack London Square and there is a free bus into the shopping and business areas of downtown Oakland. I was delighted by the attention paid to the plantings around the hotel and around the swimming pool. There were lots of flowers and a variety of plants and colors which attracted hummingbirds. The only reason I haven't given this hotel 5 stars is that the building could use some attention and updating. My daughter and I were visiting family in the area and we stayed five nights at the Z Hotel at Jack London Square

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Bobby_R446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Public Relations Manager at Z Hotel Jack London Square, responded to this reviewResponded October 14, 2018

Hi Bobby_R446,

Thank you so much for taking the time to leave such a kind review. We look forward to seeing you on your next trip to the area.

Best,

Lisa

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Reviewed August 27, 2018

This hotel was very well located by good transportation, a Starbucks, and lots of restaurants! Jack London Square is 2 blocks away with lots of entertainment and restaurants, and the hotel restaurant, a diner named the Buttercup was delicious, affordable and could accommodate our party of 12 easily!
The room was clean, beds comfy, I liked having the bathroom split with one sink & vanity outside the bathroom so that we could share more easily.
The pool was really nice and even had a deep end.

Room tip: third floor is great!
Date of stay: August 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Jane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Public Relations Manager at Z Hotel Jack London Square, responded to this reviewResponded October 14, 2018

Hi JaneP,

We are thrilled to hear you enjoyed your stay at the Z Hotel! We hope to see you again in the very near future.

Best,

Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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