I booked and purchased my reservation through the company online website where all the amenities including AC was described. When I arrived there was no AC (AC not working) in the entire building. I checked the room, it was hot so I had to open the windows. There was no screen so all the bugs and flies were able to go inside the room. Also a lot of guys smoke marijuana at the hotel garage/parking lot, the smoke goes to my room. I told the front desk about the condition, but he said he can't do anything about it. The receptionist tried to transfer me to a different room but he said the windows are broke and won't open, so it will be really hot.
I told him I did not purchase this kind of room service or amenities. I expected a room with AC. I asked him to get me a refund since I was not staying at the hotel and leaving the premises due to the lack of working AC and hot room condition.
I tried to reach the hotel management via phone and email but no response.
"They charged me a full price for not staying in their hotel!" BEWARE!!!!
-EaroL, US Air ForceMore