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Ace Hotel and Swim Club
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Reviews (942)
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Reviewed January 30, 2015

Went for drinks and food on the terrace. Not that busy as it was a Thursday afternoon but had to wait forever for the 1 waitress. Decided to go to bar where the bar tender pointed out as if I was completely stupid that we could use the waitress. Not a single smile in sight. Told us we could order from her if we wanted to, but didn't seem happy to help. Cocktails were very good and the food was great once we actually got it. Place seems pretty tired and in need of update. Wouldn't be happy to pay the $30 fee for one of the dilapidated beds by the pool.

Stayed: January 2015
3  Thank paulhunt68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this reviewResponded March 5, 2015

Sorry for that experience.......not typical at all. We apologize. Please try us again........and believe you'll enjoy. Appreciate and learn from feedback from all.

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Reviewed January 22, 2015 via mobile

Just spent a week at the Ace and hosted our family and friends for our daughters wedding. The Ace was top notch and very accommodating. There is everything there needed for an unusual wedding. The rooms are comfortable and inventive. The Ace was helpful in solving any guests issues. They have everything on site from a great restaurant inside and outside bar, two pools, a spa, fireplaces galore, fabulous ambience and a well stocked mini bar. It's loud or quiet, funky and fun and whatever you want it to be. We loved it.

Stayed: December 2014
2  Thank B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this reviewResponded January 26, 2015

So glad you enjoyed!!!!! Big thanks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 19, 2015

Great retro setting in Palm Springs. Staff very friendly and helpful. Rooms funky but comfortable. But don't come if you don't like LOUD. If you want a nice quiet rest by e pool forget it. Loud music all day (starting at 7:00 am!) blaring by the pool and it gets louder as the day goes on. And the pool is in the center of everything so it is loud everywhere. Nice bar but at night -- you guessed it -- LOUD music blaring!

  • Stayed: January 2015, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Porter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this reviewResponded January 23, 2015

Thanks for the visit Porter. Appreciate the feedback. Hope to see you back soon!!!

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Reviewed January 11, 2015

Hipster modern without the pretentious staff, everyone was very nice. I did see more than one handlebar mustache, but I reminded myself not to stereotype. Just because someone has a handlebar mustache doesn't mean their a magician.

The restaurant was great. The pool: awesome. The seating area around the pool: awesomer.

Dogs & babies: yes. We had one of each travelling with us, so we fit right it. Don't fear the dogs and babies though, this is no Chuck E. Cheese. Cool place. Cool people who just so happened to have recently procreated.

  • Stayed: December 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
3  Thank T8504ZEalanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this reviewResponded January 13, 2015

Thanks Alan. Glad you enjoyed!!!!!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 10, 2015

We spent three nights at the Ace for a wedding. The wedding arrangements were brilliant and the Ace was a spectacular venue. It was expensive, but bedrooms were big, clean and very comfortable. The whole place has a very cool vibe with DJs by the pool and nice little extras like a proper mini-bar (full sized bottles of quality alcohol, not miniatures).

Service was a little slow in the restaurant and bar though. We waited well over an hour for food in the bar and it was clear that they didn't have enough staff on (it was NYE). But all the staff were friendly and helpful and it wasn't their fault!

  • Stayed: January 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank London_Mongoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachelle L, Manager at Ace Hotel and Swim Club, responded to this reviewResponded January 13, 2015

thank you so much for your feedback. Really appreciate your visit......and hope you'll be able to return in the future. We have several exciting new changes in our restaurants......and believe you'd enjoy.

Thanks again.

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