ROOM GONE! After making reservations 4 ½ MONTHS in advance for a 4 night stay for the Stanford graduation weekend and CONFIRMING again 5 days before our reservation date, John (the owner) said everything was fine. At about 9 PM, Friday June 10th and 30 minutes before our arrival, we called from our car to let him know we were almost there. To our shock John fumbled around for a moment and then said there had been an emergency, our room was unavailable due to construction, he was very sorry, but our room was unavailable and wasn’t ready. No motel owner in his or her right mind would be under construction during the busiest weekend of the year. All rooms in Palo Alto under $250.00 were booked months in advance. Most hotels had no rooms left regardless of the price. Where were we supposed to go now? He suggested the Aria next door. Luckily they had a suite left because it was more expensive than the other rooms. We took it anyway and were grateful we didn’t have to sleep in the car. We’re convinced he was impatient with our late arrival and gave our room to someone else. This was beyond thoughtless, inconsiderate and poor business practice; it was cruel.
- Official Description (provided by the hotel):
- The Palo Alto Country Inn was built in 1954 along the El Camino Real, the main thoroughfare of that time. Shaded by large trees and surrounded by orchards, travelers would stay here when visiting Stanford University or the city of San Francisco. Founded by Italian immigrants, the Cesano family took care to provide excellent service, and clean, well-maintained rooms for their guests. Many became good friends as they made the Country Inn their home away from home. Today, the inn lies at the heart of a busy Silicon Valley. Destinations such as Google, Yahoo, Apple, Stanford and many Bay Area attractions are within easy reach. Although the surroundings may have changed, the Cesano children and grandchildren have carried on the traditions of providing an affordable and comfortable place to stay. The staff and the accommodations continue to earn the trust of returning clientele and the rave reviews of new visitors. Some special features of the Country Inn are the lovely garden patio that greets you as you arrive, the pool area with available barbeques and ample patio furniture, rooms with kitchens, free wi-fi, and consistently friendly service. At the Country Inn you will find all of the modern conveniences as well as enjoy the warmth and welcome of a quaint inn of days gone by. Please consider us as your hosts on your next trip to the San Francisco Bay Area. ... more less
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- Also Known As:
- Country Hotel Palo Alto
- Country Motel Palo Alto
- Country Inn Palo Alto
- Palo Alto Country Inn