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Reviewed September 20, 2017

Horribly over priced. My rate was slightly over $500/night. Unfortunately, we had to book as no other options were available. We were not given the room we reserved online, 2 queens, and instead was placed in a small room with one king and was told this was what I had reserved. When I pointed out the two bed option had been $20 more, they quickly refunded that amount (indicating I had clearly reserved two beds and they had given the room away). This room was also placed in the very dingy back of the property with a dumpster in the parking area. Upon entering, I also discovered the sliding doors to the terrace had been unlocked. Checking in at night, this made me feel very uneasy. My daughter went to use a bath towel, and found some kind of organic waste on it (either a scab or a booger- your may be chuckling, but I'm really not kidding). This is no more than a fluffed up motor inn. Bathrobes don't help, especially when towels are soiled.

Room Tip: If you must stay here, do not stay in the back of the property.
  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Jill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CreeksideMGR, General Manager at Creekside Inn - A Greystone Hotel, responded to this reviewResponded September 22, 2017

September 22, 2017

Dear Jill F:

Thank you for taking the time to give us your feedback about the hotel, we are extremely disappointed for any inconvenience we caused to you and your daughter. We are reviewing your comments with our housekeeping staff for training purposes. The rates in Palo Alto are expensive especially for last minute bookings, our hotel continues to do improvements and we rely on our customers comments to guide our associates and our service. Hope you have a nice weekend and thank you again for your note.

GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 19, 2017

Enjoyed my brief stay at this hotel. It's been upgraded since my last stay so the furniture and fixtures are all in great shape. Also very conveniently located to Stanford University. The place was clean and the staff was friendly and helpful. Will stay again.

Room Tip: Room overlooking the courtyard are quieter
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ShickaBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded September 22, 2017

Dear ShickaBoo,

Thank you very much for choosing to stay at Creekside Inn during to your visit in Palo Alto. We are very glad to see that you enjoyed your visit. Thank you for taking the time to share your feedback, and we look forward to seeing you again here at Creekside Inn.

Sincerely,
Luis Carreno
General Manager of Creekside Inn

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Reviewed September 18, 2017

Great place to spend a weekend. The hotel is very clean, staff is very friendly and accommodating, and the hotel is quiet and close to a lot of things to do. My husband and I had a wonderful time and would stay there again.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank steviefest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded September 20, 2017

Dear steviefest,

Thank you so much for choosing to stay at Creekside Inn during your weekend getaway. We are so happy to see that you and your husband had a great stay! We really appreciate you taking the time to share your experience about your stay. We hope you are having a wonderful week, and we hope to see you again here at Creekside Inn.

Sincerely,
Luis Carreno
General Manager of Creekside Inn

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Reviewed September 18, 2017

I've been staying at the Creekside during a whole week for business in September 2018. Room was cosy, very clean and always well cleaned everyday. Bed are comfy and the room was silent (room 217). Breakfast is free and enough for a quick bite, for a complete one, go to the Cibo or the bakery on the other side of the road.

The hotel team is always smiling, very polite and always available. Parking is free.

Great hotel.

  • Stayed: September 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Gatien G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded September 20, 2017

Dear Gatien G,

Thank you so much for choosing to stay at Creekside Inn during your business trip in Palo Alto. Wow! We are so delighted to see that you had a great stay! We extremely appreciate you taking the time to share your feedback about your stay. We hope that your week is going well, and we look forward to seeing you again here at Creekside Inn.


Sincerely,
Luis Carreno
General Manager of Creekside Inn

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Reviewed September 15, 2017 via mobile

We were in Palo Alto for an appointment at Stanford Medical Center and needed a convenient place to stay one night. There are numerous old motels on El Camino Real that have barely been updated so the Creekside Inn was a pleasant surprise. There are several buildings on a rambling property which feels a bit more protected from the traffic of El Camino. Our room in the 2nd floor tower overlooked a side street close to traffic but was very quiet. The room was small but adequate, bed extremely comfortable and there was a mini fridge, microwave and coffee maker. This motel is a very good value for the area and we will likely return.

Stayed: September 2017
Thank HawaiiAlaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded September 18, 2017

Dear HawaiiAlaska,

Thank you so much for choosing to stay at Creekside Inn during to your visit to Stanford Hospital. We are so happy that you had a good stay with us. We hope everything went well at Stanford Hospital. Thank you so much for taking the time to share your feedback, and we look forward to see you again here at Creekside Inn.


Sincerely,
Luis Carreno
General Manager of Creekside Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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