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madlenemoseley
Petersham, Massachusetts

Overall Satisfied

4.0 of 5 bubblesReviewed Aug 3, 2024
Great location with walking distance to shops and restaurants. Clean rooms and good housekeeping service. There is no bell service. Be prepared to haul your own luggage from parking garage to your room.
Date of stay: July 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Kim, Sales at Hyatt Place Pasadena, responded to this review
Responded 3 weeks ago
Thank you for sharing your feedback with us. While we’re not a full-service hotel and don’t offer bell service, we understand how that might be inconvenient. We do strive to make up for it with amenities like complimentary breakfast, which we hope added value to your stay. We’re glad you enjoyed our location and clean rooms, and we sincerely hope to have the chance to welcome you back again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (775)
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Traveller rating
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14 - 19 of 775 reviews
Reviewed August 1, 2024

Really enjoyable experience at Hyatt Place Pasadena, and would definitely return and recommend to friends. Our room was spacious and comfortable, excellent bathroom, comfortable bed. Food in the breakfast room and at the bar was excellent. Hotel staff was consistently courteous and helpful - much appreciated!

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank L P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Kim, Sales at Hyatt Place Pasadena, responded to this reviewResponded 3 weeks ago

Thank you so much for your kind words! We're thrilled you enjoyed your stay at Hyatt Place Pasadena. It's great to hear that you found the room spacious, the bed comfortable, and the food excellent. Our team works hard to make every guest feel welcome, and we're glad we could make your stay enjoyable. We look forward to welcoming you back and appreciate your recommendation!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2024

Hyatt Place Pasadena is really good value compared to other hotels in LA (we stayed at others). It was a longer drive than more “downtown” hotels but it was worth while. The rooms were super nice and clean and the breakfast was delicious with healthy choices- and the kids loved the pool. Would highly recommend the place.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 440janette123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Kim, Sales at Hyatt Place Pasadena, responded to this reviewResponded July 30, 2024

Thank you for your kind words! We're delighted to hear you enjoyed your stay at Hyatt Place Pasadena and found it worth the drive. It's great to know you appreciated our clean rooms, delicious breakfast, and the pool. We hope to welcome you back soon!

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Reviewed July 21, 2024

Everything was clean and in great working condition. Breakfast was excellent. Nice location to shops and restaurants.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Inspiration66748
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Kim, Sales at Hyatt Place Pasadena, responded to this reviewResponded July 30, 2024

Thank you for your review! We're thrilled to hear you enjoyed the clean facilities, excellent breakfast, and convenient location to shops and restaurants. We hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 21, 2024

Great disabled rooms with walk in shower. Very good service. Great location. Good breakfast. Needs work on the parking situation for leaving the lot. Heard they were working on making it more convenient.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mybluc4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Kim, Sales at Hyatt Place Pasadena, responded to this reviewResponded July 23, 2024

Thank you for your feedback! We're glad you enjoyed our accessible rooms, service, location, and breakfast. We appreciate your patience regarding the parking situation and are indeed working to make it more convenient. We hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 15, 2024

I stayed at the Hyatt Place Pasadena for 3 nights while attending a business conference. The staff was welcoming, friendly, and helpful. The room was terrific and kept clean by the housekeeping staff, who were also very friendly and helpful.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Service
Review collected in partnership with Hyatt Hotels
Thank margeeloya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sam Kim, Sales at Hyatt Place Pasadena, responded to this reviewResponded July 23, 2024

Thank you for your wonderful review! We're thrilled to hear that our welcoming and friendly staff, along with our clean and comfortable rooms, made your 3-night stay during the business conference a pleasant experience. We appreciate your feedback and look forward to having you with us again at Hyatt Place Pasadena.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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