My friend and I had a great stay--we had a very big, clean, nice room to ourselves (a free upgrade from what we had booked due to some scheduling issues) and everyone who worked there was super nice and accommodating.
300
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Andy A
Really an apart-hotel
Review of Pasadena Hotel & Pool
Reviewed Nov 8, 2023
This is a nice attractive well located hotel in a classic building. The problem is it has very limited services. No dining room (pretty much no breakfast ) no porterage, one hall bar, no bedroom servicing.
Date of stay: November 2023Trip type: Travelled on business
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huanglillian96
1
Date of stay: October 2023
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Nancy N
Albuquerque, New Mexico
1
What a disappointment my stay was. When the hotel was DusitD2, I had a 6 day stay there for 4 consecutive years then COVID hit. Under new owners, this Oct. I have experienced a very disappointing stay. I booked a deluxe King room for 4 nights. The first night at about 10:00 the room presented cockroaches. When reported, soon thereafter I was located to a different room not a "deluxe" King room. In order to move, I had to repack all my belonging & had to "request" that someone be sent to my room to assist with the relocation. I am 76 so none of this was easy. So now at 11 pm. I had to unpack & arrange everything again. It was exhausting. There were no hooks on which to hang a bathrobe, etc. anywhere. In daytime, there was construction noise from this room. The vanity mirror had been broken off & disappeared, & there was no TV over the bathtub. Not that I needed one - I'm just pointing out one of the downgrades. I talked with the hotel manager the following morning. I was kind & understanding. Nothing was offered to kind of make up for all that I had experienced. I will write that ALL of the service staff were ever so nice & the pool area was lovely. I will declare that I will never stay there again & I will make sure that my friends are warned away from the Pasadena Hotel & pool.
Room tip: For $1900 for 4 nights stay it was a very unsatisfactory stay complete with cockroaches, a change to a downgraded in room. Disappointed!
Date of stay: October 2023
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gogoshe
Pasadena, California
1
Don't expect coffee or anything, you pay all these extra fees to access the gym and pool but if you don't care to you still pay them but can't get a coffee or muffin. Whatever! I'm not sure if all of the taxes are mandatory because the rose and crown up the road don't have the same fees and offer a kick ass breakfast and coffee to their guest. I'm assuming the hotel is passing on fees that they are obligated to pay, I can only assume due to the lack of transparency. I have to note that all of the employees were polite. Also, don't bother purchasing food here because it is overpriced and underwhelming!
Date of stay: October 2023
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ABNikki
Santa Barbara, California
1
Hotel staff is very kind. Everyone seems to be in a great mood and says hello. We stayed in the One bedroom King suite for four nights. The room is clean, spacious, and great for entertaining. Two minor inconveniences: 1) The closet is very small, and 2) there is no microwave. These are not going to stop us from visiting again, but good to know you can't warm leftovers. The interior of the main lobby is beautiful. The room itself is comfortable with plenty of seating.
Date of stay: October 2023
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R3623REtraveler
1
It is an ok place, but the rooms have no kettle, coffee maker, or microwave. The hotel's bar is not meant for food. The gym is very small. In general, it is clean but I could smell swege from my room in the 2nd floor. My last stay was on the 5th floor and I didn't smell it then. I wouldn't recommend it for stays more than a day.
Date of stay: October 2023
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