We chose this hotel because of the reviews. We were attending the Rose Bowl game and wanted a nice place to come to and eat and sleep after the game. A restaurant was advertised, so this place seemed perfect. We were one of the first people back from the game, and were told the restaurant was staying open late because of people coming back from the game. When we tried to find the restaurant, we were told there was no actual restaurant, but we could order food at the bar. Hardly anyone was there and only a few people sitting at the bar and a few watching the next playoff game in the lobby. We put in a food order, two hamburgers from a limited menu, and were told by the bartender it would be about 30 minutes. We checked with him after 30 minutes and were told the kitchen was overwhelmed. Meanwhile, more and more people were arriving form the Rose Bowl, and we were still waiting for our order. After over an hour, we watched the bartender getting food from somewhere, presumably the kitchen, and give it to other people. I told him we ordered long before any of those people arrived. He ran back to the kitchen and gave us one burger and said the other would be there shortly. Another half hour passed and the other burger arrived. It was almost 8:30 PM and there were people finished eating burgers at the bar that was emptied when we ordered. Other people were waiting as well and were told it was over an hour wait for food and everyone couldn't believe we had waited over an hour and a half for two burgers. In addition to all of this, the lobby was freezing! We all wore the coats and jackets we had on for the Rose Bowl game. A warm welcome, a drink and some food were all we wanted from this hotel. The parking situation was so complicated that leaving and trying to find a restaurant on New Year's Eve was not an option. The rooms were clean (no coffee included), but all we can remember is that awful night waiting and waiting in a cold lobby for something to eat after a very long day. I don't think a hotel should advertise a restaurant when there isn't actually a restaurant, but a kitchen and an overworked bartender. I have to admit that the guy that checked us in was the best thing at the hotel. He was kind and helpful. It was all downhill after that.

I stayed here for 8 nights recently and had a very positive experience. Everyone from the front desk to the baristas were polite, friendly, and helpful. I got coffee and a muffin each morning, and they were served up with a smile and pleasant small talk. The pool was clean and the perfect temperature, with a beautiful view of the mountains. There are some shops and restaurants within walking distance. I walked to the nearby bookstore, coffee shop, pet supply store, Target, and pharmacy. My room was clean and everything was in working order. I will definitely be staying again on future trips to Pasadena.

This is a nice attractive well located hotel in a classic building. The problem is it has very limited services. No dining room (pretty much no breakfast ) no porterage, one hall bar, no bedroom servicing.