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sophieraegonzalez

Ugh

2.0 of 5 bubblesReviewed Jun 21, 2024
I was told on the phone check in would be ready by 1 - got there at 1, and my room wasn’t ready until 3, the normal check in time. I was still charged an early check in fee. I specifically booked a room with a nice tub, and when I went to go turn it on; the lever broke and fell under the tub. The tub was filling with HOT water and not draining and we had to call the maintenance guy to come in and fix it. He could not fix the lever, so we went down to change rooms to get another room with a tub - they gave me a normal room that wasn’t as “fancy” as our original room, so we went back to our first room. They did comp my parking, but overall I think this hotel was very mid. I would not stay here again.
Date of stay: June 2024
Trip type: Travelled on business
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (591)
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12 - 17 of 591 reviews
Reviewed June 20, 2024

The Pasadena Hotel is a gem hidden in plain sight. Walkable to all the restaurants and shopping on Lake Ave, but also quiet in the rooms. We loved the Spanish hacienda vibe in the lobby and enjoyed an amaro while playing chess before retiring at the end of the evening. This place is the antidote to the corporate hotels that dot the landscape in Old Town Pasadena.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank RubidouxOrDont
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 18, 2024

Excellent, quiet, clean, near all amenities, coffee shop and restaurants, in a historical building, with good wifi, perfect for a business trip

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank flavionoca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 11, 2024

Man, what this property could have been - gorgeous, historic, beautiful old bar and pool and rooms are done over like Motel 6 with corner king upgrade tiny, with shower and toilet within feet of the bed. Didn't honor the historic vibe at all and attempted to be edgy and just looks cheap. Early check in that was confirmed was reneged at the last minute when we had a wedding to get ready for - given no early warning it wouldn't be available.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paradise601997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 29, 2024

Overall great experience and location. We stayed in the Jr. Suits. plenty of room and great view. Hotel is very clean throughout.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank laxvic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 26, 2024

Everything was perfect. The hotel is very comfortable with spacious rooms. The staff are friendly and helpful. I also used the gym which was fine for what I needed (free weight area) and I enjoyed the pool and rooftop. The hotel was in an excellent location for Pasadena Convention Center and to do some sightseeing. Would stay here again.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Georgia R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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