THE GOOD: Stayed here for a meeting for 4 nights. The room was excellent and squeaky clean. The room service and turn-down service was really nice and a welcome addition. The quality of sleep was great with comfortable mattresses and pillows. The room + breakfast package was wonderful and the Terrace restaurant had pretty good fare for breakfast and I had one really awesome dinner.
THE NOT SO GOOD: As usual pricey internet and the connections speed at time was pathetic. To think that they charge for this is pretty sad. Like so many others on this site and others I think that the valet parking for $25 was outrageous and thought this is clearly stated on the website, it still is beyond me why they would not allow self parking.
THE WORST: I saw a hold of $1500 on my credit card when the website says a normal hold of $150. When I called up the front desk they had no clue as to why this was. When I was transferred to accounting they told me that it was $150, but then quickly changed the story that in some cases (I sure feel special here) it was $1500 (just in case I decided to walk away with the room in my suitcase :-) ). I felt this was wrong but anyways the hold was taken out after a long week of waiting.
Overall I had a great experience at the hotel and the only blot was the credit card issue which could have been handled more graciously by the staff but I guess this typically happens when there is a disconnect with the front desk and the management. But let that not deter you from enjoying this wonderful property.
- Official Description (provided by the hotel):
- Capturing the grace and elegance of a bygone era, The Langham Huntington, Pasadena, Los Angeles is located at the base of the picturesque San Gabriel Mountains, just nine miles north of downtown Los Angeles in beautiful Pasadena. Located on 23 acres with grand historic ballrooms and gardens, the landmark hotel features delectable dining, the award-winning Chuan Spa and a number of recreational choices such as tennis programming, fitness classes, swimming and nearby golf. ... more less
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- Also Known As:
- The Langham Huntington, Pasadena, Los Angeles Hotel Pasadena
- Langham Huntington Hotel
- The Langham Huntington Hotel