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Reviews (2,055)
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Reviewed December 5, 2016

Stayed here for a company holiday party and was assigned to room at the other end of the hotel. Didn't mind as the grounds were beatuiful. Hoever, the room was dated and the bathroom was small and old. Washclothes were stained and black marks on the ceiling. Called about a phone charger but no one answered. Came back from the party late and woke up around 3am freezing. Realized there was basically only a sheet on the bed so I went to the closet but there was no blanket. We put on the robes but slept horribly. I explained what happened to the front desk and was eventually offered a breakfast credit. Breakfast was lovely, good food & great service. Checked out, credit was not on the bill. Went to pick up my electric car from valet after confirming with 3 people it would be charged overnight on their 110V (they don't have a charging station) but it wasn't. We had to stop and charge the car. Overall level of service here is atroucious.

  • Stayed: December 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Langham Hospitality Group
Thank 467shannong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded December 6, 2016

Dear 467shannong,

Thank you for sharing this detailed feedback with us. I am of course very disappointed to hear that you did not experience the relaxing stay and fine service for which we are known, and truly apologize for these issues which you have noted. Please note that I have reviewed these comments in detail with the appropriate department heads so we may address where we went wrong and make the necessary corrections immediately. As a Forbes four-star hotel we pride ourselves on genuine service and a beautiful, historic ambiance, so we always take these issues very seriously and work to correct them. We hope you will consider visiting us again so we may have the opportunity to show you a flawless visit.

Best Regards,
Vern Lakusta
Director of Hotel Operations

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Reviewed December 5, 2016

The Langham is a classic hotel that oozes elegance and features outstanding service. Set on handsome grounds in an upscale residential neighborhood between Pasadena and San Marino, it's a retreat from the hustle and bustle of Los Angeles, yet still reasonably close to town. Close proximity to the Huntington Library and the Norton Simon museum are big pluses. The staff is wonderful and makes you feel truly welcome.

  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Langham Hospitality Group
Thank davidbenjaminl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded December 6, 2016

Dear davidbenjaminl,

Thank you so much for this wonderful review! We are thrilled to note that you enjoy your visits here and receive such excellent service from our staff. Indeed our location in one of Pasadena's finest neighborhoods and proximity to some fantastic arts and cultural venues is a highlight of the property and we are pleased to hear that you have had a chance to experience it all. We look forward to welcoming you back again, hopefully very soon!

Best Regards,
Vern Lakusta
Director of Hotel Operations

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Reviewed December 3, 2016

My family and I stayed at the Langham over Thanksgiving break, as we have cousins that live only a few minutes away. It's an elegant and slightly older 5-star property, and we thoroughly enjoyed the visit. The staff, rooms, and fitness/spa area really stood out.

Throughout our whole stay the staff helped out in every way they could. We especially saw the hospitality when on the last day, every family member became sick with some bug. They constantly helped out, and truly kicked it into gear when one member of the family got sick on the way to the room on Friday night.

The rooms had great beds, towels, and bathrooms, and both our connecting rooms had amazing views of Southern California.

Lastly, while the fitness room had a good selection of equipment, it was a bit small but never felt crowded. They offered many fitness classes, and everyone had access to the sauna, steam room, and hot tub in the locker room.

We only dined at The Terrace for breakfast once and dinner another time. While being a bit overpriced, service at breakfast was better than the dinner service. However, with so many dining options around the area, it wasn't a negative aspect of the stay.

We definitely would go back! It has a great location near downtown San Marino and downtown Pasadena!

  • Stayed: November 2016, travelled with family
    • Rooms
    • Service
Thank Kyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded December 12, 2016

Dear Kyle,

Thank you very much for taking the time to share this detailed feedback about your recent Langham experience. I am thrilled to hear that you enjoyed your stay and received great service from our staff, as well as had a chance to experience some of our great guest amenities. We very much hope to welcome you back again the next time your travels bring you to the Pasadena area!

Best Regards,
Vern Lakusta
Director of Hotel Operations

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Reviewed December 2, 2016

Stayed here for 4 nights over Thanksgiving weekend 2016. Overall the stay was good but could have been excellent. The Langham is a gem that has the potential of being a 5 star property. The lobby and grounds are simply beautiful and there is nothing like it anywhere in or around Pasadsena. Our room, a Langham suite, was huge with a beautiful view of the garden, and beyond that a panoramic view I think looking East. A view is important to me and this was perfect. The bathroom was also huge, beautiful and upscale. We slept incredibly well in the bed and were rested every morning. The room overall was clean. On the other hand, previous guest(s) had smoked in the room and there was a noticeable odor of smoke throughout our stay. We even found a cigarette lighter in the sofa cushions. The furniture in the room is dated and a little too conservative for my taste but tolerable. The hallway carpet needs to go. The overall décor in the hotel is markedly conservative and old-fashioned. I would think that people younger than me (late 50's) would be turned off by the décor. The Tap Room on Saturday night was alive and vibrating with an excellent live band doing a mix of music, mostly older top 40. We had friends meet us there and we had a ball. Please be aware that ALL parking is valet. There is no self- parking, even for guests who may come to visit you. They will pay $14 unless they eat or drink something in one of the restaurants and get their ticket validated, bringing it down to $6. WiFi access was free and fast.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Langham Hospitality Group
Thank J872QJcherylm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded December 5, 2016

Dear J872QJcherylm,

Thank you very much for taking the time to share this detailed feedback with us. I am thrilled to hear that you enjoyed your overall stay with us and found your accommodations restful and comfortable, as well as had a chance to experience one of our live music nights in The Tap Room. We do apologize for the deficiencies which you noted with the non-smoking room and carpeting. It may be worth noting that we are planning a number of improvements in 2017, including new carpeting in all rooms and hallways. Our team does our best to ensure that we maintain the historic ambiance and decor of our 102-year old property, while still providing the amenities, dining and other particulars that modern travelers of all ages enjoy. We hope to have the opportunity to welcome you back again in the future for a truly flawless stay.

Best Regards,
Vern Lakusta
Director of Hotel Operations

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Reviewed November 30, 2016

This was a return visit for us, and not disappointing in the least. Our room was like home and the service was 5 star. Thoroughly enjoyed meals with family and excursion to the Hunting Library close by. Relaxing and nostalgic visit. We will be returning soon as our kids live just up the street.

  • Stayed: November 2016, travelled with family
    • Value
    • Sleep Quality
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1  Thank Craig E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanghamPasadena, Manager at The Langham Huntington, Pasadena, Los Angeles, responded to this reviewResponded December 12, 2016

Dear Craig,

Thank you so much for taking the time to share this wonderful feedback, and for being a loyal Langham guest! I am so pleased to note that you have enjoyed your stays and received such great service from our team of professionals. We look forward to welcoming you back soon for another enjoyable stay.

Best Regards,
Vern Lakusta
Director of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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