Love driving up to this hotel. My sister and I arrived late and we had drinks at the taproom which was very comfortable. In the morning we rode the bicycles surround the beautiful surrounding neighborhoods. We had a great time. We were in a rush on Sunday morning, so didn’t get to stay for breakfast, but should have made reservations to do that.
Dear PepeMama,
Thank you for your kind comments and we are so glad that you had a wonderful stay! We hope we may be able to welcome you back again soon.
Absolutely will be back- The Langham Pasadena is world class! From check in to check out the stay was amazing. Amazing spa, restaurant options, pools, club longue
Dear EmmaOgilvie,
Thank you so much for your review! We are thrilled that you enjoyed your stay and had a chance to explore and take advantage of all the offerings and amenities available on property. We hope to welcome you again in the future!
I have been staying at this hotel even when it was the Ritz Carlton, which is more than 20 years ago and they have not renovated any of the rooms and it’s very much showing. My brother had his wedding here a few years back and although the location is gorgeous and the buildings itself or beautifully Designed this place is starting to feel very tired and not up to a five star hotel. Service was mediocre best and apart from the new pool and the beautiful health club and fitness Center. I can’t say much else. We tried to communicate with the team and had mixed responses and delays. We had three rooms and each one of them had serious chipped pain in the bathtub, which could very easily cut into your feet , as they unroll separate showers in this hotel apart from a few rooms, they told us. Unfortunately, the front desk reservation team member said she like most people were very new. Which I can empathize with but not
Dear Mnkk5524,
Thank you for providing detailed feedback about your recent stay, and we truly apologize that your experience was not up to par. We are excited to share news on some upcoming improvements soon which should address the items mentioned in your review, and hope in light of these changes you will consider visiting us again in the future so we may show you a truly flawless luxury stay.
Improve training in customer service on all levels to exceed expectations -- from valet to restaurants -- not simply treat the job as a daily chore
Dear JonCSBC,
Thank you for your feedback. We are disappointed to note that the service you experienced during your recent visit was not up to par. Sincere and efficient service is a hallmark of this hotel and a pillar that is reinforced during regular colleague training and communication, and we apologize that we fell short in this instance. We hope you will consider visiting us again soon so we may have an opportunity to win back your business.
While the hotel is on a nice property with plenty of space, the room and dinning experiences did not match what they are priced at. 80 dollar steaks, 50 minute wait for room service for breakfast, and a room that is not modernized is not worth breaking the bank.
Dear bcolmenarez512,
Thank you for your feedback. We are most disappointed to note that your getaway was not up to par and apologize for the wait times which you experienced at our dining outlets. Please know that we take all feedback to heart and are revisiting our procedures to see how we can amend these issues right away. We hope to have a chance to welcome you back in the future for an improved experience.
