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“No hot water! But WiFi worked great”

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Best Western Cajon Pass
Ranked #1 of 1 Hotels in Phelan
GreenLeadersBronze level
Reviewed 29 November 2011

Great location and very cheap rate. Room was clean, beds nice and WiFi worked great. But, we had no hot water!!!

Breakfast was the usual awful hotel breakfast. They didn't even have real butter.

The sound of the freeway is very loud...but kind of like having a white noise machine.

  • Stayed: November 2011, travelled with family
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Thank littleg2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 - 167 of 190 reviews

Reviewed 23 June 2011

what really stood out during my stay was how nice and accomodating the front desk personnel were. they went out of their way to be helpful, w/o the negative attitude you so often get at motels.
breakfast had a large variety of choices, including apples, oranges, oatmeal and cereals if you don't want the high-fat microwave foods.
the room was generally clean but the furniture was dusty and coffee maker was too dirty to use. nice to have a fridge and microwave and expanded cable tv.
the room was generally quiet considering that there are noisy highways and frequent trains nearby. i used the fan to muffle the noise at night.
housekeeping was subpar. on the last day there was none and sugar/creamer packets for coffee were not replenished.
i'd definitely stay again by using the discount rates online.

Room Tip: reserve 14 days in advance for a good discount on.
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  • Stayed: June 2011, travelled solo
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Thank whomever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2011

We stopped here to explore the area while traveling from Las Vegas to LA, and it was comfortable and conveniently located. The front desk staff were very friendly and helpful, and the breakfast was a nice surprise. It was too cool to use the pool, and the highway is a bit close on one side, but overall it was great!

  • Stayed: May 2011
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Thank extra2816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2011

When we ski, we just want a comfortable, safe place to stay - no hassle. This particular Best Western was just that...clean, extremely comfortable and convenient. Everyone was pleasant and professional and our room was truly wonderful! The staff was great, hardworking, accommodating...but - it was the guests that were pigs! (Geez people, pick up YOUR TRASH!) We wanted a bite to eat before our day started and they had microwave breakfast burritos, oatmeal, beverages, fresh fruit, pastries, hot coffee and chocolate - I mean, what do you expect? We were there to go skiing, not to dine. It was all so convenient and the quality of it all made our stay a fun one!

It is convenient to have a gas station right there too...and for those of you who like Del Taco, this Best Western is where you want to be at.

This Best Western is our solid pick for a great stay when skiing at Mountain High!!!
(Guests: Please don't trash this place...it's one of the last "nice" places to stay at!)

  • Stayed: March 2011, travelled with family
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Thank Skytini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2011

This Best Western has been renovated and the owner is working hard to make travelers glad they chose his place to stay. The lobby is bright and clean, with a large flat panel TV. Breakfast there included the usual cereal, fresh fruit and bagels, but also some frozen choices to microwave into a hot breakfast. Also biscuits and gravy, juice, coffee, milk (in it's own fridge - great touch!)

We needed 2 beds, and the room was large enough to offer those plus a chair, armoire with TV, and suitcase racks. Bathrooms have newer tubs and counters; the hair dryer is powerful and hot. Beds seem to be newer, and there were plenty of plump pillows. The linens were crisply soft and comfortable.

Ashley greeted me promptly, and offered fresh oranges and bottled water. The price is definitely right, with my Gold Crown membership and AARP discount. If you find yourself in the San Bernardino area, this is a good place to stay.

  • Stayed: February 2011, travelled with friends
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Thank ttaylorzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2011

We made the decision to stay at this hotel while traveling from Southern California to Northern California due to a snow storm. The lady at the front desk was not only impatient, but quite unwelcoming. They display the AAA sign behind the desk but said they would not honor the AAA discount or any other discounts. Although our room was clean, there was only half of one roll of toilet paper and when we went to the front desk to request more, she said we'd be lucky if we got any. The snow started that afternoon, so the hotel wasn't unreachable by trucks before then as she implied. She charged $135 for the room on a Sunday night that is normally listed by Best Western as $89 ($69 for the AAA rate) saying that her normal rate was $135 at one point and then later $155 so we were getting a deal. We talked to her about the price again in the morning and she maintained that she could charge whatever price she choose. The outside floors to reach the rooms were all tile and quite slippery when wet. We understood that it was likely busy due to the storm, but that is not the time to price gouge and be rude to customers who are being polite to you. Disappointing behavior from hotel desk staff (possibly owner) and poor choice of outdoor flooring considering location that gets both rain and snow. The room did not have posted Emergency Exits, Check Out Time or Base Rate for the room.

  • Stayed: January 2011, travelled with friends
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2  Thank parkerchristinam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2010

Great hotel for railfanning. pretty location near Mormon rocks. great price, super value..nice staff. breakfast could be better. still not a better deal for the money.

  • Stayed: December 2009, travelled solo
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Thank KYLETROY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371-4809
Phone Number:
Region: United States > California > Phelan
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Phelan
Price Range: $102 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Cajon Pass 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
Stay at this Phelan hotel located at the base of the scenic San Bernardino Mountains and enjoy a peaceful, serene visit in California. The BEST WESTERN Cajon Pass is conveniently located at the junction of Highway 138 and Interstate 15 just minutes away from Glen Helen Regional Park where guests may enjoy fishing, swimming, nature trails and camping. The Pacific Rim Trail, Auto Club Speedway, San Manuel Amphitheater, Green Tree Golf Course and Mountain High Ski Resort are all just a short drive from this Phelan, California hotel. Guests will also appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, an iron/ironing board, coffee/tea maker, microwave and refrigerator. Visitors may choose to upgrade to a business suite or a specialty room which will accommodate up to eight people. The BEST WESTERN Cajon Pass offers a complimentary continental breakfast, an outdoor swimming pool and spa as well as beautiful mountain scenery. A friendly staff is standing by to ensure a comfortable and unforgettable stay. ... more   less 
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western

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