The staff are trying hard, in fact they were better than most of the receptionists in most hotels I’ve visited recently. They were courteous and helped me with additional creamer for the coffee in the room. The cleaner nicked them the next day leaving me with two again but I suspect regulations are indeed coming from the owners.

The hotel furniture, fixture and fittings are old. The rooms and hallways needed to be refurbished 10 years ago.

When I mentioned that I was staying there to people I met on business, they said it was probably the worst Marriott in North America, it is definitely the worst I’ve ever stayed in.

I had lots of issues while staying, first had permission to bring in food many times to the bar area and then ordered drinks. Then was told recently that it was not allowed and never was. Lot's of internet issues, had to get support almost every other day for the two weeks I stayed here.