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“great casino stop”

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Agua Caliente Casino Resort Spa
Ranked #6 of 8 Hotels in Rancho Mirage
Certificate of Excellence
GreenLeadersSilver level
Lakewood, California
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“great casino stop”
Reviewed 23 April 2012

Very clean and inviting casino hotel. The rooms are large and clean and away from the casino. there was easy access from the freeway. The elevator service was very good.

Room Tip: All the rooms are good higher up are a better view the halls are not to long
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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589 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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England
Level 4 Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 April 2012

We stayed here for 4 nights, but since we had two separate bookings we had to change rooms, and so we had to wait some time for our second room despite the front desk staff saying it would be ready within an hour of checking out of our initial room. The rooms were really nice, much better than expected. The bathrooms are fairly large with a spacious bath and shower. The rooms did not have coffee or tea. We ate at the poolside bar and the cafe and ordered room service on one occasion. I didn't think the food was particularly great. Room service was overpriced. I found the staff at front desk were not particularly friendly or efficient. The phone in our room was broken, we asked for it to repaired and they said they would send someone up. No one came. Perhaps most unforgivably, the room was never serviced. So since our phone wasn't working, it was necessary for me to venture out into the corridor to find a maid so I could get some clean towels. It's a shame because the property is so nice, but I don't think I would return.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kawaiitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
Level 5 Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 April 2012 via mobile

We stayed here for two nights to relax. Initially the staff were helpful but service was sorely lacking at the pool. The resort charges a fee which is typical but the staff at the pool were awfully rude. I waited at the bar in front of 4 staff members who completely ignored me. It was as if I was invisible. That had happened during our last stay which prompted this review.

Stayed April 2012
Helpful?
1 Thank RChop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indio, California
Level 6 Contributor
206 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 27 March 2012

We stayed Friday night at Agua Caliente Hotel and Casino. The room was way above our expetations and the buffet was very good with plenty of different kinds of food. The staff was very friendy. The casino was busy and we played for awhile but did not win but that was okay we had a great time and will be back there soon. Highly recommend this site.

Room Tip: Make a reservation ahead of time because the hotel has many concerts and are usually sold out.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 March 2012

Way better in every way than the spa one downtown Palm Springs. Good ventilation, plenty machines from which to choose.

Stayed March 2012, travelled with friends
Helpful?
2 Thank 1947res
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgefield, Washington, United States
Level 6 Contributor
274 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 16 March 2012

We did not stay at the hotel. We visited the casino one day and the smell of smoke IS awful as stated above. But, it is a casino. People smoke. The problem was that the smoke free areas were not really smoke free. Even at that, only about 10% of the machines were in service. There was no place to gamble!!! We spoke to an employee and she said that they close down machines because they are not used......I checked the whole non-smoking area and they had not one quarter slot available. We walked around for a few minutes and left. Who wants to stand around and wait for someone to leave a machine when there are hundreds out of service. Poor experience.

Stayed February 2012, travelled with friends
Helpful?
4 Thank emmalea3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Mirada
Level 4 Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 March 2012

We stayed there for one night on a special promotion that was sent to us by the hotel. We have stayed here before and like the roominess, clean room, comfortable beds and nice decor. We also had to navigate a smoke filled lobby, but did not mind it too much since we also played some slots in the casino. Our room was on the 8th floor and we were able to hear the traffic outside in the morning which was a little disturbing. However, other than that we would stay here again.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelerLaMirada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Agua Caliente Casino Resort Spa

Property: Agua Caliente Casino Resort Spa
Address: 32-250 Bob Hope Dr, Rancho Mirage, Greater Palm Springs, CA 92270-2704
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rancho Mirage
#2 Romantic Hotel in Rancho Mirage
#4 Spa Hotel in Rancho Mirage
#5 Luxury Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Agua Caliente Casino Resort Spa 4*
Number of rooms: 340
Official Description (provided by the hotel):
All the pleasures of a luxurious, four-diamond destination are yours at Agua Caliente Casino Resort Spa in Rancho Mirage, California. Our beautiful 16-story resort includes our wildly popular casino, and has pools and well appointed cabanas, an exceptional spa, and a state-of-the-art concert theatre. Located only seven miles from Palm Springs International Airport and 130 miles east of Los Angeles off I -10 and Bob Hope Drive. ... more   less 
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Also Known As:
Agua Caliente Hotel Rancho Mirage
Agua Caliente Casino Resort Spa Rancho Mirage, California Desert, CA

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