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“Skip the "Experience Package."”

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Omni Rancho Las Palmas Resort & Spa
Ranked #4 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Bothell
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Skip the "Experience Package."”
Reviewed 21 February 2012

When we arrived we had to wait for awhile at check-in. While we were waiting for our room to be cleaned, we had lunch at the Blue Ember and found that the prices were ridiculous for what we got. The tables were dusty. A lunch for three with just salads, a clam chowder and sandwich (not very good food) came to about $83.00 with one glass of wine. We bought the Expereince Package which allows a $50.00 coupon toward this restaurant every morning but found the prices there did not make it worth the expense. We would have saved a bunch of money by just paying the $30.00 spa price and $$$ resort fees that are tacked on to every room. Better to go across the river to one of the restaurants there like the cheesecake factory. At night the fires were nice but rarely could you find a place to sit by the fire pit. They had heaters by chairs that were placed farther away. It made a nice mood any way. If you go on a weekend, make sure to hit the College of the Desert market. It was within walking distance. The spa was ok. The steam room needs ecalyptus to cover the musty smell. They kept leading "tours" through for everyone that came there. Made it uncomfortable to go without a suit on. Most of the value of the spa came from being able to use the pool which was relaxing and quiet, far from the Splashtopia. All in all, we will return without buying the Experience Package and staying away from eating at the Blue Ember and not buying the $7.00 fruit smoothies that are only 3/4 the way full.

Room Tip: Like the views of the golf course. If you don't want to hear a bunch of children, stay away fro...
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  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
1 Thank Grizzly79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 8 March 2012
Dear Grizzly79,
Thank you for posting your review. We're sorry to hear that you did not feel the Experience Package was a good value for you and that you did not enjoy bluEmber. I have forwarded your comments to our management team for training purposes in bluEmber and Spa Las Palmas. We hope that we'll be able to welcome you back for a truly enjoyable stay in the future.
Sincerely, Rancho Las Palmas Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Montreal
Level 4 Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 20 February 2012

I was at the hotel for one week. We were lucky enough to be booked into a suite which was very comfortable, we slept great ! I found that the conference went very smoothly, I loved the outside terrace where we had both a lunch and all breakfasts. The spa was great, I was able to book what I wanted on the same day. I only wish that we had not been there on the one day of the year where it rained for several hours. The hotel staff were nonetheless very helpful !

  • Stayed February 2012, travelled on business
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Helpful?
Thank Travelat50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RanchoLasPalmas, Manager at Omni Rancho Las Palmas Resort & Spa, responded to this review, 8 March 2012
Dear Travelat50,
Thank you for posting your review on TripAdvisor! It's great to hear that you enjoyed your week with us and that the conference went well. It's too bad you had to be here during our rainy day but we hope that we'll be able to welcome you back ago soon for a very sunny vacation!
Sincerely, Rancho Las Palmas Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 February 2012

Was at RLP for 7 nights. Good service. Nice upgrades in the bathroom of the suites. Very large rooms in all the suites. Could entertain 20+ people within the suite. Great outside cafe and fire pit. Very pleased in the service and accomodations.

Room Tip: The property is fairly large so if you have a problem walking, request a room in the 400-800 range.
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  • Stayed February 2012, travelled on business
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Helpful?
Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Menifee, California
Level 3 Contributor
20 reviews
11 hotel reviews
Reviewed 8 February 2012

I have stayed at the Rancho Las Palmas a couple of times and it is my favorite resort for a weekend getaway. Everything about the staff and service is top notch. The grounds are gorgeous. I look forward to staying here again.

  • Stayed March 2011, travelled with friends
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Helpful?
Thank kavsq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anaheim, California
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 February 2012

I was extremely pleased with Rancho Las Palmas. I booked one night for my wedding as the ceremony and reception were at a private residence in the area. I booked a King Vista room but when I checked in I was told I was upgraded to a suite. When I arrived at the room I found a complimetary bottle of champagne and chocolate covered strawberries waiting. The room overlooked the golf course. I can't complain about the weather as it was sunny and 72 degrees. My new bride was extremely happy when she saw the room. Blu ember was a nice place for a few drinks with friends. They had an outdoor area with firepits and live music. The only complaint I have is the room service breakfast was $78 for two people and that was just some eggs and bacon and a smoothie. I would definately stay again.

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kikineedsbeach
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 February 2012

rooms are smelly like musty, with a bad strong perfume soap smell covering vomit smell. We asked to see 3 different rooms because of the smell in the first one. We didn’t get away from the smell no matter what we did.

There is that weird plaster cottage cheese on walls. Small bathtub with shower combined. Can't take a clean bath. There were dirty wine glasses out side our door that we passed at least 15 times on our way in and out of our room. Never were they cleaned up. I took a photo but can't find it right now. The rooms had dusty corners and dust in the creases of the sofa bed. We asked for a duvet cover for the sofa bed and were told "there's a blanket in the closet". Right, we saw the blanket, we want a clean sheeted duvet cover. Not a blanket that is used and then folded back without being washed.

Flat screen tv is not high definition my 8 year old says the picture is "pixilated". Food at Blu Ember is very chi chi weird like there is nothing to eat. Look at the menu online, you’ll see. Hot dog at pool was nasty. Turkey dog instead of beef, very mealy, not hot, lukewarm at best. When we asked it it was a turkey dog, yes, they said, but it didn't say that on the menu.

The bathrobes are the fancy velvet type, trimmed with a satin cord around the edges, and the robes are badly frayed. So as the rope trim wears away it leaves behind the plastic or nylon or polyester sewn onto the edges of the robe. The rope trim had become like barbed wire! The edges on your bathrobes are barbed. They scratch your skin. This is on both robes provided in the closet. Well I didn’t call housekeeping for more robes because at that point understood that if they are putting such an item into a guest room for the guests’ comfort, they actually have no clue whatsoever about what is happening in their hotel or how comfort and hospitality works.

Pool is fun for kids but gets old after a few hours. Would never see being there for more than a weekend. We lasted one night.

Need:
earplugs
Incense
To Go home

  • Stayed January 2012, travelled with family
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Helpful?
6 Thank kikineedsbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 February 2012

This property is located approximately 15-20 minutes from Palm Springs airport. It is a nice hotel, the rooms are large, the beds are nice, bathroom is good. The personnel on the property are very nice and very helpful. Blu Ember is a good restaurant with good food that has a nice outdoor patio with firepits and live music at night. The indoor bar is not bad either. The property is located across the street from a mall area called The River which has a multitude of upscale chain restaurants, so there are also other food choices within walking distance of the hotel.

The only problem I have with this property is the golf courses. They have 3 nine hole courses (North, South, West) for which they charge $115 for morning tee times for 18 holes in the high season. The West 9 holes is supposed to be the best and a couple of the holes come up next to the patio of Blu Ember. We played the North/West combination for our 18 holes and the course is not worth $115. It is very short and not in great shape. With all the golf choices in the Palm Springs area, I would not recommend the courses at Rancho Las Palmas.

  • Stayed January 2012, travelled on business
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Helpful?
2 Thank Joey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Rancho Las Palmas Resort & Spa

Property: Omni Rancho Las Palmas Resort & Spa
Address: 41000 Bob Hope Drive, Rancho Mirage, Greater Palm Springs, CA 92270-4416
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Rancho Mirage
#2 Family Hotel in Rancho Mirage
#2 Spa Hotel in Rancho Mirage
#3 Luxury Hotel in Rancho Mirage
#3 Romantic Hotel in Rancho Mirage
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Rancho Las Palmas Resort & Spa 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Rancho Palmas Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, California Desert, CA

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