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“Three days in paradise”
Review of Terranea Resort

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Terranea Resort
Certificate of Excellence
GreenLeadersGold level
Reviewed 3 weeks ago

Beautiful setting with top quality experience. Our room had a spectacular view. My daughter and I were looking for a relaxation adventure. We enjoyed experiencing walks, tennis, spa choices. Every service is impeccable and staff are so welcoming. This was my second experience at Terranea. First visit was for a meeting so didn’t venture far from meeting rooms. This visit was a little slice of paradise.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with this hotel
Thank H1319ITlindam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago

Thank you for a wonderful experience at Terranea! We enjoyed the welcome, the great service, the beautiful property, amazing sunsets, and the fabulous room and amenities! Wow! We were impressed. And I also wanted to thank you for supplying a Bible in the room. I had forgotten mine at home and the one you provided was appreciated! I will definitely recommend this resort to all my friends. I had already posted photos of Terranea on Facebook and promoted the Resort to many who had never heard of it before. Now, they also want to reserve rooms there. Thank you again!

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank eb448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I love this hotel.The views are breath-taking, the rooms are clean, and the decor is very tasteful. You really feel like you are some place far away. This was our second trip and I have to say that I was very disappointed with the service this time. I am not sure if it was because of being short-staffed due to the Thanksgiving holiday but it was very noticeable. When we first arrived at the hotel, we were greeted by a very snooty woman at the front desk who didn't offer us champagne (like she did with everyone else) and answered our questions with a very snarky and condescending tone. I got the impression that she only cares if you are a celebrity or someone she deems worthy. Otherwise, she will treat you like garbage. She could see that we were exhausted (had been traveling for more than 12 hours with 2 young children) and did nothing to make us feel welcomed. In fact, they were giving out stuffed animals at the front desk for kids and she did not give any to my kids. When I came back to the desk (since our room was not ready), and asked "can I get 2 stuffed animals for my kids?" She said "are they with you?" And I said "You literally just saw them. Do you think I am trying to steal stuffed animals?" It was so absurd and rude. After that, I just had a bad taste in my mouth the entire trip. There were a few other service people there who seemed a bit snobby too but many of them were nice. That said, something went wrong in almost every situation. For example, I had to wait 2 hours for security to come to fix the locks / keys. Eventually, I had to insist the manager herself personally find the guy to help us. At the restaurant, they forgot to bring my daughter's food. Or the very nice guys by the pool would forget to bring you ketchup when they brought your fries (and that sort of thing). They also forgot my husband's beer. Anyway, I am willing to forgive a lot because the grounds are incredible and it is a great place for families. I just really hope that they improve their service especially for the price.

Stayed: November 2017
Thank Rachel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, Guest Relations Manager at Terranea Resort, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you for choosing to stay with us for your family getaway. Please accept our apololies that your experience did not meet your expectations and for the service mistakes you encountered. We appreciate your feedback and will share your comments with our management team to further review and learn from. We do hope you will return again as our guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Relaxation is the name of the game at Terranea Resort. The property is laid our perfectly with something new to experience at every turn. Culinary offerings are plentiful and truly reflect local flair. Their engaged staff offers what you want... long before you even knew you wanted it. Our feeling of deep satisfaction stayed with us from day one until our sad departure from what we felt was our lovely new HOME. It is a taste of heaven nestled perfectly on the South Bay Coast. We are counting the days until we are able to return!

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank Robin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The location and views are incredible. Pools & amenities are top notch. Restaurant service was very good, but front desk and concierge service is lacking. Rooms are nice, but nothing special. Terranea tends to nickel-and- dime you for things. Even when I questioned one of the fees, they hold firm on policies and are always right. Terranea is beautiful, but they are ok with a guest leaving with a negative impression of their overall experience for what most people would consider to be petty things.

  • Stayed: August 2017, travelled with family
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Thank Jon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Terranea is such a fun and relaxing place to stay! Awesome views, great runs along the cliffs, tranquil pools, wonderful food, unbelievable sunsets. It's not cheap, but you get what you pay for. Can't wait to go back!

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank 369mickeyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

This Resort is the best getaway in California. You feel like you are on the Italian or French Riviera. Five star restuarants, pools, food, service, all incredible. Views from all over the entire Resort. Service excellent. Beds so comfy. Love this place.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with this hotel
Thank Z4630TNmelanier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Terranea Resort

Address: 100 Terranea Way, Rancho Palos Verdes, CA 90275-1013
Phone Number:
Region: United States > California > Rancho Palos Verdes
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Rancho Palos Verdes
Price Range: $424 - $953 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Terranea Resort 5*
Number of rooms: 582
Official Description (provided by the hotel):
Terranea Resort blends beautifully into an oceanfront promontory on the Palos Verdes Peninsula. Located just 20 miles from Los Angeles International Airport (LAX), the 582-room resort includes guestrooms, suites, bungalows, casitas and villas and a host of world-class amenities with 135,000 square feet of conference and meeting space. This Earth-friendly, picturesque Mediterranean-style resort offers guests spectacular Farm-to-Terranea dining venues, a world-class spa, four oceanfront pools, and a family-friendly nine-hole par-3 golf course with short-game practice facilities. ... more   less 
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Also Known As:
Terranea Hotel Rancho Palos Verdes
Terranea Resort Rancho Palos Verdes

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