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David1224
Kent

In need of refurbishment

2.0 of 5 bubblesReviewed Jan 7, 2020
First the positive:
The staff are friendly and helpful
Now the negatives:
Elevator not working
Hallway carpet filthy and very stained
Bedroom in need of complete refurbishment
TV not working (they did offer to move us to another room but as we had moved due to a lack of an elevator, we decided not to)
Breakfast very poor quality - so poor we had breakfast out.
WIFI free but too weak in the room.

Disappointing stay and the hotel is nothing like the photographs in their ad.
Date of stay: December 2019
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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13 - 18 of 131 reviews
Reviewed December 14, 2019 via mobile

Looks good online and Looks good out front, but inside is another story! We were basically in a mild shock. Couldn't believe how dirty and dingy it was inside. At one time, this was a very nice property. Carpets are filthy and look like they hadn't been vacuumed in a long time. Many towels and trash outside of some of the rooms. The carpets were so filthy in our 1st room, we had to keep our socks on. Used dental floss on floor next to our bed. Not enough hot water for 2 people to take shower. Ripped up lamp shades, phone didnt work. Changed rooms first thing in morning. More of the same, except filthy chair with strange looking stains you would never sit in, blow dryer didnt work, phone didnt work. Had to walk back down to front desk to say we had enough and asked for refund. Nice sweet girl working there said she didnt have authority to refund. Felt for us and offered a upgraded room across from the current room. At this point its are third room in less then 24 hours. This room at least had a working blow dryer and enough hot water. My wife and I were relieved to check out and be on are way. BUYER BEWARE OF PRE PAID NON REFUNDABLE ROOMS! GOT THIS THROUGH HOTELS.COM. DOESNT HOTELS.COM CHECK OUT THE HOTELS THEY OFFER TO THE PUBLIC? THERE REVEIW RATING IS WAY OFF! WE FEEL WE WERE RIPPED OFF! WE SHOULD OF BEEN PAID TO STAY THERE. NOTE: We didn't have any issues with front desk people. They were understanding and friendly. We did find out this hotel is under private ownership. Owners: LACK OF MAINTENANCE!Property needs major makeover! Better luck to you!

Date of stay: December 2019
Trip type: Travelled on business
Thank Farrell R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 23, 2019

I was injured there falling backwards out of the bathtub it was very slippery with no rail or mat , I informed the hotel and the corporate but nobody cared, on top of that the place looks horrible dirty carpet rolling carpet nasty beds , moldy bathroom please dont stay there

Date of stay: July 2019
Trip type: Travelled with family
Thank SugBabe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 13, 2019

So, little late on the review, but we visited here in May and enjoyed our night away we thought we would call back and book another night away in the next couple weeks. I got Scott on the phone to ask about a room upgrade this time to one of their suites, since last time we just had a regular room, witch was very nice. It was quiet and enjoyable with a nice view. The place was clean and staff was pleasant. But to finish up, Scott confirmed they did have a suite with an in room jacuzzi and even offered to beat the online price.
Looking forward to our getaway and cant wait to see the suite. Thanks again for taking care of us. It is nice to have a place with nice staff and clean rooms.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank jhugginsfire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 3, 2019

We came to Sacramento for a family reunion. After driving eight hours to get here, we checked in to the hotel and then went to get something for dinner. After returning, we unpacked the car and started noticing things like how filthy the hallway carpets were. We got to the room and found it very outdated which could have been ok without the fact that the floors looked like they hadn’t been vacuumed ever, the bathroom mirror didn’t look like it had been cleaned from the last guests. The pool area what closed for maintenance and the hot tub had caution tape around it. The Tv in the first room looked like it was from the 1950’s. But what set my mother over the edge was the sheets looked horrible. They were wrinkled and I’m not sure they were clean. When going to the desk the clerk told us that because it had been over 20 minutes from check in all he could do was move us to another room. This was after listening to the couple in front of us tell him their room had not been cleaned since they checked In three days prior. His excuse for that was that cleaning staff only spoke Spanish and they probably didn’t understand, what?!? We were given options in the newer “updated” section of the hotel which were no better than the first. We were told there was no general manager on site, we were not given her name and number nor would he give me the name and contact info for the owner of the hotel. Due to the late hour and our tiredness we stayed and will address this further in the light of day. If I could give this place less than a star I would.

Date of stay: August 2019
Trip type: Travelled with family
Thank Shelly S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 23, 2019

professional staff took care of business. rooms are very clean and spacious. hotel located next to I 80, but very quite.
Breakfast was unimpressive and the room was very small and crowded. Enjoyed the rear outdoor balcony over looking the forest.

Date of stay: July 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Paul H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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