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LovestoTravel
san francisco

Home Away From Home

4.0 of 5 bubblesReviewed Jun 10, 2024via mobile
We stayed here for two nights for our daughter's volleyball tournament. Check in was a breeze and we got a nice double queen suite facing the pool. It was spacious and love the dining and kitchen area. We spent two nights eating there. The living room area was great too.

Overall it was very quiet and very convenient to many eateries. Added bonus with breakfast before we start our day. Will def. return if we have another tournament around the area.
Date of stay: June 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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4 - 9 of 70 reviews
Reviewed March 20, 2024

This is a great place for you and the family to stay. Easy access to freeways and easy in and out of parking lot. Always greeted with pleasant "Hello" when entering the lobby. Rooms are clean and smell clean too. Great shout out to the housekeeping department as they make your room sparkle. We stay here often when we visit our daughter in college. Ops manager, Christopher, always strives to make sure the guests are pleased and satisfied with their stay. Last comment, the management keeps up on landscaping and outside appreance of the property. I appreciate staying in a place that pays attention to the details of their operation.

Room tip: Great ice machine on the first floor for all guests,
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Ivan J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Estrada, Guest Services / Front Office at Residence Inn Rocklin Roseville, responded to this reviewResponded March 22, 2024

Dear 406ivanj

Thank you for taking the time to leave us feedback about your recent stay. Our staff works very hard to ensure that all of our guests have a great experience. They will be excited to hear that their efforts were appreciated. As you know we not only have a great staff but a great location. We are near Thunder Valley Casino, Quarry Adventure Park, The Galleria Mall, and @the Grounds. Hopefully you had a chance to visit some of these places as well. Again, thank you for the review and we hope to see you again the next time your travels bring you to the Roseville/Rocklin area.

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Reviewed March 14, 2024 via mobile

This is my go to place when I work for Tsi now Bosch for a long stay the staff is wonderful. The hotel is clean and well kept breakfast is breakfast. The manager is wonderful and always willing to help in anyway, I could name everybody because this place is wonderful I appreciate everything that they do, and they even remembered my birthday.

Date of stay: February 2024
Trip type: Travelled on business
Thank gregoryh828
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica Estrada, Guest Services / Front Office at Residence Inn Rocklin Roseville, responded to this reviewResponded March 15, 2024

Dear gregoryh828

Thank you for taking the time to leave us feedback about your recent stay. Our staff works very hard to ensure that all of our guests have a great experience. They will be excited to hear that their efforts were appreciated. As you know we not only have a great staff but a great location. We are near Thunder Valley Casino, Quarry Adventure Park, The Galleria Mall, and @the Grounds. Hopefully you had a chance to visit some of these places as well. Again, thank you for the review and we hope to see you again the next time your travels bring you to the Roseville/Rocklin area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2024 via mobile

I booked a room months in advance & they canceled it without notice. Tried booking me in a lower grade hotel. When I asked what the problem was, I was told engineering issues/plumbing. However, I sat down to find another room and while I was there they checked in two additional guests. I approached and asked why they had rooms for these guests? Answer: they have a Bonvoy Account. So do !.

This is the second straight up cancellation they’ve pulled on me and another time they tried to give me A suite at an enormous price. I told the receptionist and she said there was no record of me staying there except early last year. I reminded her that they canceled the reservations, ergo I wouldn’t have stayed.

She told me we called you to let you know. I showed her my cell and challenged her statement and I was told they used a different number. I asked why they didn’t call my cell, she said it wasn’t on file and I reminded her that when I first arrived she had me confirm my number she had on file.

Look, with the name Erasmo Antonio Cortez, it is not that uncommon to be taken for granted. I think they reasoned, we overbooked, Erasmo will not mind but Bill Smith and Bob Jones, that’s a different story.

The only difference between me and the two gentlemen that checked in after me … hmmmm something is fishy here!

My wife and I will be canceling our Marriott Rewards etc.

Room tip: Stay away from this place! I needed up going to Hyatt and much better experience!
Date of stay: March 2024
Trip type: Travelled on business
Thank Erasmo C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Johnson, General Manager at Residence Inn Rocklin Roseville, responded to this reviewResponded March 13, 2024

Dear Erasmo C.,
Thank you for taking the time to leave us your feedback. We apologize for the issue you experienced with your reservation. As we explained when you arrived, there was a room that we had to put out of order due to a maintenance/plumbing issue. We attempted to reach you prior to your arrival. However, there was no contact information on your reservation. We took the extra step of checking for past reservations in an attempt to retrieve a phone number and/or email address to contact you. We only located 1 past reservation which also did not contain any contact information. In addition to trying to contact you, we also found a room for you next door and secured the reservation prior to your arrival. We understand your frustration and attempted to do what we could to assist in the situation. When you arrived, the front desk associate explained the situation and that we did not have a contact number on file. At this time, you stated you were a BonVoy member. The associate took your number, confirmed it, and added it to the reservation so that we had it on file. Again, we apologize, as this was an unfortunate situation. We hope you will give us the opportunity to serve you the next time your travels bring you back to our area.

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Reviewed February 18, 2024

We absolutely loved this hotel and all the people who work here. The rooms were large, clean and updated with nice decor. The breakfast was good. The beds were comfy. The location was convenient. Kristen at the check in desk was lovely as were all the other employees we interacted with. We will definitely be back!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank InTruckee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin Johnson, General Manager at Residence Inn Rocklin Roseville, responded to this reviewResponded February 19, 2024

Dear InTruckee,
Thank you for taking the time to leave us a review. Our staff works very hard to ensure that all of our guests have a pleasant stay. They will be pleased to hear that they delivered on their goal. Kristen in particular will be excited to hear that her service was appreciated. As you mentioned we have a convenient location located just off HWY 65. We are located next to Top Golf and just a short distance from the Galleria Mall and Thunder Valley Casino. We hope you had a chance to visit some of these fun locations as well. Thank you again for the review and we look forward to seeing you the next time your travels bring you to the Roseville/Rocklin area.

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Reviewed December 5, 2023

How does last-minute change in CHERYL was amazing, and was able to accommodate our needs. Hotel super super clean and everyone was just very welcoming. breakfast was pretty tasty. We would definitely come back and stay here again.

Date of stay: December 2023
Trip type: Travelled with family
Thank Arlene H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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