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Gemmy5
United States

Outstanding!

5.0 of 5 bubblesReviewed Aug 29, 2023
One of my most relaxing trips. The facilities and grounds are beautiful. Our room was quite large with a lovely patio overlooking the most gorgeous views. It was so peaceful. I loved the grounds with the gardens and unique statues. I took many walks on the scenic trails. We had a few minor hiccups with our room but the staff arrived immediately to fix. The room itself was nicely done with a large bathroom with tub. Our small fridge was fully stocked with goodies which we enjoyed. We did use the complimentary Mercedes which was so convenient. Locally, the wineries and towns are close. The Auberge restaurant and service was outstanding. The gym was a little small but doable. Overall, a fabulous experience. I look forward to returning.
Date of stay: April 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Reynolds, General Manager at Auberge du Soleil, responded to this review
Responded Sep 7, 2023
Dear Gemmy5,

Thank you for choosing to stay with us here at Auberge du Soleil and enjoy some rest and relaxation! I am delighted to hear you enjoyed your room as well as the grounds and outdoor sculpture garden.

I hope to welcome you for a return visit in the near future.

Best regards,
Bradley Reynolds
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 21, 2023

My wife and I recently spent a 3 day weekend here for our 10th Anniversary and it was nothing short of amazing! From the minute we landed at SFO till the minute we returned to the airport was truly bliss. An amazing property with even better service. Both restaurants are phenomenal and our experience at the spa was second to none. Special shout outs to Steve at the concierge desk for helping to organize our entire visit and Sam our driver for the weekend! we can't wait to go back!

Date of stay: August 2023
Review collected in partnership with this hotel
Thank Global36668021758
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Reynolds, General Manager at Auberge du Soleil, responded to this reviewResponded August 22, 2023

Dear Global36668021758,

Thank you so much for taking time to share your feedback and for the "5 Star" review! Thank you for choosing to stay with us for your special anniversary celebration. I'm glad you were able to make great memories with us and hope you will return again in the near future. I will share your kind words with Steve as well as our Culinary & Spa team.

My best,
Bradley Reynolds
Managing Director

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Reviewed July 29, 2023

Auberge du Soleil has the wonderful qualities of a luxury European hotel - but overlooking Napa Valley! The Restaurant (the hotel's fine dining experience), accommodations and hotel staff contribute to a memorable stay. Truly a gem!

Date of stay: July 2023
Review collected in partnership with this hotel
Thank Luvtobepampered
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Reynolds, General Manager at Auberge du Soleil, responded to this reviewResponded August 15, 2023

Dear luvtobepampered,

Thank you for choosing to stay with us here at Auberge du Soleil. I am delighted to hear you enjoyed your stay and dining with us.

I hope to welcome you for a return visit in the near future.

Best regards,
Bradley Reynolds
General Manager

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Reviewed July 21, 2023 via mobile

Pros
Adore the rooms, super peaceful, considered decor, really comfortable
Excellent front desk staff
Beautiful grounds & views
Great gym
Excellent food throughout
Truly relaxing stay
By far the best hotel we’ve stayed in wine country and we’ve tried a lot

Cons
Wish the pool area was larger for the size of the resort. It can feel cramped.
Would love if the pool had a poolside restaurant and/ or bar instead of the only option being to eat on your sun lounger

Date of stay: July 2023
Trip type: Travelled as a couple
Thank cassidyjem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Reynolds, General Manager at Auberge du Soleil, responded to this reviewResponded August 15, 2023

Dear cassidyjem,

Thank you for choosing to stay with us. I am delighted to hear you enjoyed your stay with us, especially as a frequent visitor to Napa Valley!

We have additional seating next to the Pool Bar and hope you'll be able to enjoy dining at a table during your next visit.

Thank you,
Bradley Reynolds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 13, 2023 via mobile

Despite numerous up and comers in an area that has exploded with fine restaurants and hotels, somehow Auberge has remained the gold standard in the Napa Valley. Ask any knowledgeable local what is the best hotel in the area, and almost uniformly you will still get the same answer you would have heard 25 years ago, Auberge. And with good reason.

We were upgraded to a valley suite and immediately upon arrival you notice that everything just feels like it is in the right place. . the sitting area with the couch and fridge are framed by an ethereal outdoor space and view. The bedroom is timelessly well appointed and even the bathroom flooded with natural light. In addition to the bed being incredibly comfortable, everything from the charging stations to the closets and dressers were well situated and sizable. Nothing flashy, just white oak and lovely muted colors.

I wouldn't be surprised if the rooms looked exactly the same when they opened the property and somehow the whole property and the rooms still look perfectly up to date today. In fact, we were told that some of the rooms had recently been upgraded and yet we had no idea if ours was one of them. That says it all. It just looked great.

The service is also impeccable. From the valet who showed us to our room to the one made thoughtful suggestions for a run or hike to the fast and attentive service at the restaurant for breakfast to the housekeeping staff, the service was top notch.

We also wish we had utilized the Mercedes' they have sitting around for use by guests as well!

Our one complaint which is why there is an asterisk was the small gym. If you don't use the gym, the pool is beautiful as was the service there. But the "fitness center" was not only a bit run down but far too small for the property. It has a nice combination of indoor and outdoor space that years ago when only a handful of folks used a fitness center, was likely ample. But now just about every time we went during our four days (we went every day) it was somewhere between a bit claustrophobic to uncomfortably packed. Getting access to a Peleton bike was competitive and there was only one sought after bench for use in the same compact area where someone else might be stretching. The gym could be stressful during an otherwise stress free experience.

Bottom line Auberge is still the cult wine region's cult hotel and deservedly so (just maybe take the gorgeous run along the vines on the extension of Rutherford Hill road below the property instead of battling for equipment in the fitness center!). We will definitely be going back.

Date of stay: July 2023
Trip type: Travelled as a couple
1  Thank maddeline
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Reynolds, General Manager at Auberge du Soleil, responded to this reviewResponded August 15, 2023

Dear Maddeline,

Thank you for the kind words on your stay and sharing them here. I am happy to hear you enjoyed your view and the amenities available. I hope to welcome you for a return visit and to utilize our complimentary Mercedes vehicles. If you enjoy a class setting, I would recommend attending one of our daily complimentary wellness classes available in La Pagode each morning, but understand when equipment at the gym is preferred.

I look forward to welcoming you again!

Best regards,
Bradley Reynolds
General Manager

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Reviewed June 8, 2023 via mobile

This is a great place to stay to relax and use as a base when visiting the Napa Valley. The customer service was excellent as was the accommodation, facilities and food. The bar and restaurant have an comprehensive cellar/wine list, with many wines available by the glass. I would highly recommend staying here and willl definitely stay here again next time we visit Napa

Date of stay: June 2023
Trip type: Travelled as a couple
Thank N7391XCcharlesc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Reynolds, General Manager at Auberge du Soleil, responded to this reviewResponded June 20, 2023

Dear N7391XCcharlesc,

I am delighted to hear you enjoyed your stay with us and our location mid-valley. Thank you for the kind words on your stay, and dining with us. I am happy to hear you enjoyed the wine list, and will share your words with our Director of Wine and team.

I look forward to welcoming you again!

Best regards,
Bradley Reynolds
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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