We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Terrible customer service” 2 of 5 bubbles
Review of BEST WESTERN Salinas Monterey Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN Salinas Monterey Hotel
Ranked #3 of 25 Hotels in Salinas
California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible customer service”
2 of 5 bubbles Reviewed 29 September 2011

We found out when we got to the hotel that the rate they advertised with hotel.com only applies to certain card membership. No indication mentioned on the site or verification before they confirmed our reservation. What bothers me the most is how unfriendly and unhelpful the frontdesk was. We were not alone, other people got duped also that same night we checked-in. Even after knowing this, they were unwilling to correct the issue. Obviously, they like deceiving people with their low online rates and finding out when you get there that the rate has a restriction and you need to pay the higher rate. Please make sure you are getting the correct rate (maybe call them before booking) when you book with this hotel so you don't experience the same frustration.

  • Stayed September 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank irene_from_ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

237 reviews from our community

Traveller rating
    74
    89
    42
    16
    16
See reviews for
74
64
21
40
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 August 2011

I's not a place where you will spent your vacations - but for a night it was the place to be. Efficient, clean, easy off and on the 101 Highway and remarkable quiet for being so close to a busy highway. The included breakfast was simple but with enough choices to be satisfactory. I had left an item at the hotel and the staff called me 3 times to arrange it's return.
That is very good customer service in my book!

  • Stayed August 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank photoman4you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseville, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 10 July 2011

we reserved 3 rooms, with hotels.com and after spend whole day at Santa Cruz beach with friends and family we reach here at around 9pm and counter manager ask us to provide AARP ID as these room rate where reserved or coded as seniors, but we never reserved as senior, so as 4th July weekend he don't want to give us AAA or any other discount, want us to call the place we reserved hotels.com, called them and after30 min wait on phone some one picked up and checked and tell the manager that these reservation as regular not AARP or any senior discount but manager not listened him and want us to show AARP ID or pay regular price $50 per room more and even don't want to cancel the rooms as even next door hotel was giving us better room for less price, so we got struck and decide to pay regular price, and when we got 3 rooms and my friend went to his room kids went to there rooms, i went to open my room and opening card don't work, so went back to lobby and manager reprogram the card and when i opened my room its like mess, pillow were on the floor, blanket was half on the floor like this room was never cleaned, when i checked bathroom its towels on the floor, trash-bin was full of trash and can see used condom, look like manager gave this room under the table to someone have fun but forget to clean n system still showing clean room. i took pics of all this and still got, and went back to front lobby n they gave me different room but all this mess make my whole vacation ruined.
even i complained to west western customer service but got no reply till today.

  • Stayed July 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank RaviKahlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice, CA
Level Contributor
181 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed 30 April 2011

Not bad for $80; room was clean and served our purpose for a place to sleep one night. Free computer access in lobby. Modest continental breakfast include in rate. Avoid the restaurant across the parking lot, but there is a nice In N Out Burger two doors down. Would have liked thicker sheets and blankets.

  • Stayed April 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lebanon, Tennessee
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 March 2011

This is a really nice place. Only thing is the hotel is right at the edge of town.
The hotel is relatively newish, very clean, roomy, well maintained with plenty of parking.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank fcmullins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salinas, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 October 2010

this hotel has a very friendly environment and staff. Was greeted as soon as we walked in, the hotel lobby was clean, with not funny cleaner smells like other hotels. the check in was an easy process and nothing was unsatifactory. located in the center of town which makes it easier to get around to shopping and dinning. well worth the rate

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank klarkkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 28 August 2010

We changed our plans mid-trip and booked this Best Western at very short notice, not having seen TripAdvisor. However, all is not as doom and gloom as is being made out.

Yes, the hotel is next to the freeway. This would be a problem for light sleepers, I am sure. It also did make the use of the pool and hot tub (both well maintained, may I add) a little strange, with traffic racing by as you're trying to have a relaxing time.

The hotel itself was clean and tidy, the room the same. We had 2 queen beds, with a decent sized bathroom and refridgerator. I did have a look at the fitness room and the laundry facilities and they appeared to be in good order, though I didn't try them. All just as you would expect. Nearby there's a diner and a burger place.

I would say it would do the job as an overnight stay on a long trip. No frills breakfast to go and hit the road. I would probably not recommend it for a longer stay. We were there for 2 nights and that was about the limit. However, the price was not too bad for the area, being around $90 per night. It's the compromise, I suppose.

  • Stayed August 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DMW1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Salinas hotels
1.1 km away
Hampton Inn & Suites Salinas
0.1 km away
BEST WESTERN PLUS Salinas Valley Inn & Suites
0.2 km away
Holiday Inn Express & Suites Salinas
Show Prices
Show Prices
Show Prices
0.2 km away
Super 8 Salinas
Super 8 Salinas
#5 of 25 in Salinas
4.0 of 5 bubbles 173 reviews
1.4 km away
Howard Johnson Inn Salinas
3.2 km away
Residence Inn Salinas Monterey
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN Salinas Monterey Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Salinas Monterey Hotel

Property: BEST WESTERN Salinas Monterey Hotel
Address: 175 Kern Street, Salinas, CA 93905-2016
Phone Number:
Region: United States > California > Salinas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 25 Hotels in Salinas
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Salinas Monterey Hotel 2.5*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Priceline, Best Western, Expedia, Agoda and Reservation Counter so you can book your BEST WESTERN Salinas Monterey Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Salinas
Salinas Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing