We found out when we got to the hotel that the rate they advertised with hotel.com only applies to certain card membership. No indication mentioned on the site or verification before they confirmed our reservation. What bothers me the most is how unfriendly and unhelpful the frontdesk was. We were not alone, other people got duped also that same night we checked-in. Even after knowing this, they were unwilling to correct the issue. Obviously, they like deceiving people with their low online rates and finding out when you get there that the rate has a restriction and you need to pay the higher rate. Please make sure you are getting the correct rate (maybe call them before booking) when you book with this hotel so you don't experience the same frustration.
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- Also Known As:
- Best Western Salinas
- Salinas Best Western