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All reviews yogurt front desk lots of restaurant choices room was clean bj's brewhouse standard fare third floor walking distance included breakfast the sofa bed location is great each morning would stay here again we've stayed big bear one night stay freeway
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Reviewed April 12, 2018 via mobile

As you can see, my logbook of experiences with Fairfield properties while limited, isn’t penned with the most pleasant of experiences, so my expectations were diminished prior to my one night stay at this Ontario property necessitated only by business travel in the area.

The property is located in a commercial area, so dining options in the vicinity are plenty. In fact, there is a nice “BJ’s” restaurant located within the same parking lot. Convenient indeed.

Upon our late night arrival, I was pleased to see the power sliding entrance secured for security reasons. We were swiped in quickly by the host at the counter. Inside the lobby, furnishings and decor were smart, clean and not at all objectionable. We were checked in very quickly by staff who were authentically helpful and eager to please.

My room was of a large size and clean, despite several light bulbs that were burned out, as well as a bathroom that whilst clean, showed good signs of wear with numerous cracked tiles and a slow draining sink to name but two shortcomings. Given the hotel location coupled with thin window panes, much of the din from the outside world enters the room. A symphony of horns, large trucks and traffic was less desirable.

There is a modest gym on site with (oversized bath?) towels and water offered to users. Of the two treadmills, only one worked; another minor annoyance as well. I remarked a small pool as well but did not use the amenity.

The complementary breakfast too was of modest choice offerings but adequate for a quick top up to start the day. Once again, staff were keen to ensure the breakfast area was clean, presentable and well stocked.

The nightly rate paid by my employer was remarkably reasonable, however, I cannot emphatically recommend this property, nor would I stay here again in the future. Despite a decent location, my experience can best be summed up as an average property overall.

Stayed: April 2018, travelled on business
Thank vtextc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson, Guest Relations Manager at Fairfield Inn & Suites San Bernardino, responded to this reviewResponded April 14, 2018

Thank you for your detailed review. We appreciate your feedback and have shared your comments with our hotel staff. It is with comments like yours, we can better improve upon our service for any future visits. We hope you will give us another opportunity to impress you with an above average experience.

Have a Great Day!

Amy Trostle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 21, 2018

The lobby area is nice and clean. The small market and computer area make it convenient and perfect for the on-the-go traveler. The staff was friendly and accommodating. The bar area is perfect to meet and catch up with friends.

Room Tip: Use the computers in the lobby to print out airplane boarding passes.
  • Stayed: January 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank sewcriscroche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield Inn a... M, Manager at Fairfield Inn & Suites San Bernardino, responded to this reviewResponded January 22, 2018

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn & Suites San Bernardino.

We hope to see you again whenever your travels bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 15, 2018 via mobile

Here for a couple of nights in January and it was very nice. Arrived early but had no problems getting checked in and getting my room. Front desk team was friendly and helpful for both days. Room was well maintained and very clean. Good location in San Bernardino and close to many destinations. I went up to Big Bear and it was a little over an hour. Also went to Joshua Tree and that was about 90 minutes.

Stayed: January 2018, travelled solo
Thank Rich P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson, Guest Relations Manager at Fairfield Inn & Suites San Bernardino, responded to this reviewResponded January 19, 2018

We are delighted to hear you enjoyed your recent stay! Thank you for your review. We look forward to seeing you again soon.

Have a Great Day!

Amy Trostle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 12, 2018 via mobile

I am a Platinum Premier with Marriott (150 nights stayed last year. Called hotel at 1150pm to see if I could book a king room with points and get the advertised benefit of an upgrade to a queen room. Was told no because i was using points and there was no rate code(???) and then quoted a rate that was $30 higher than Marriott app.

If they treat a platinum this way imagine how they will treat you...

Stayed: January 2018, travelled with friends
Thank Soly44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson, Guest Relations Manager at Fairfield Inn & Suites San Bernardino, responded to this reviewResponded January 15, 2018

Thank you for your review. Please accept our sincere apology for the service you received. We have shared your comments with our hotel team to ensure this is corrected. We appreciate your loyalty to Marriott and hope the next time you are in the area, you will give us another opportunity to provide you with excellent customer service.

Have a Great Day!

Amy Trostle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2018

There's not a lot to differentiate this from other Fairfields but the service was great. It's solid standard fare for one of the better Fairfields and at a great price. Location is great for the area as well and I appreciate that there's a restaurant right next door. Breakfast was as expected and the coffee was hot. All in all, we have reason to be up in Redlands many times in the next few years and this will be our hotel of choice in the area.

  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Europe-07-09-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfield Inn a... M, AGM at Fairfield Inn & Suites San Bernardino, responded to this reviewResponded January 10, 2018

Hello,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Fairfield Inn & Suites San Bernardino. We are happy to know we are now your go to choice of hotel when visiting the area and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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