Great hotel 🏨 . Great service. Very safe. Our experience at this hotel was incredible. The hotel is filled with wonderful service providers, from the security officers in the garage to the entire hotel staff. Hats off to the breakfast staff especially the young lady on the floor.
Thank you so much, Alex, for sharing your wonderful experience at Sheraton Los Angeles San Gabriel. It's heartening to hear that you felt safe and appreciated the dedication of our team, from security officers to the entire hotel staff. A special shoutout to our breakfast staff and the young lady on the floor. We'll be sure to pass on your commendation. We strive to offer top-notch service, and it's feedback like yours that motivates us to keep going above and beyond. Hope to welcome you back soon for another memorable stay!
Hotel is new with many Asian food options in the area. Beautiful lobby, but lobby gets crowded during weekends or when events is going on.
Room was new , clean, quiet and comfortable with a mountain view
Affordable daily parking rate 15$/ day for vehicle with sufficient parking lots
Thank you for your 5-star rating of Sheraton Los Angeles San Gabriel. We are delighted you had an excellent stay and were pleased with our comfortable accommodations. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!
The accommodations were superb. Incredibly friendly and helpful staff. There really isn't much in the way of non-Asian restaurants in a walkable distance.
The lounge was a complete disappointment. Really only open for breakfast, which was the same each of the five days I was there (except for the type of sausage available). There was sliced fruit available (tasty), but was not restocked in a timely fashion. The "snacks" made available to guests were virtually nonexistent. They are filled once and once they are gone they are gone, even though the lounge remains open. Several time during my stay, the drinks ran out and were not refilled until the next day. It seems as though the people tasked with stocking and maintaining the lounge did a horrible job!
It was a joy welcoming you to our beautiful location and are glad the warmth of our team stood out and impressed you, Stuart. Thank you for taking the time to share your helpful feedback with us. While we are happy your overall experience was wonderful we are sorry some areas fell short. We will look into your concerns further to have them resolved. We are positive that your next visits will better reflect our high standards from start to finish. See you then!
I don't stay at Sheraton often despite the fact that I am Marriott Bonvoy Platinum and consistently stay at Marriott chain over 60 nights each year. That said I am quite happy and impressed with this Sheraton. The hotel is relatively new and the room is quite large and comfy. It is the service however, especially from the front desk, that makes the biggest difference. The young lady (I forgot her name even though she told me multiple times, my sincere apology) who helped checking me in was extremely professional and friendly, and the staff there were always friendly and available to help whenever I needed one. I may consider staying at Sheraton more often thanks to this great experience I had with them. To all the staff working at this Sheraton, good job and thank you. I would not hesitate to stay here again the next time I visit San Gabriel area. Bravo!
Hearing we surpassed your expectations and possibly secured your return fills us with great pride! Warmly welcoming you and starting your stay off perfectly was a pleasure and we cannot wait to celebrate the team for a job well done. We appreciate all of your kind words and hope to see you again soon here at Sheraton Los Angeles San Gabriel!
We landed to LA the city of Angels quite late in the evening
After a long wait for a Uber and navigation LA traffic we arrive in San Gabriel
The hotel was seemed to be newly refurbished and well maintained
Check-In was cumbersome
Rooms was spacious and well appointed
During the evening not much in the surrounding area, but during the daytime plenty to see, do & eat with a plethora of offerings
Overall a good stay.
We are glad we could provide a warm and seamless welcome to ease your travels. Thank you for all of your kind compliments. It is great to read our location impressed you and that you enjoyed all of the nearby attractions and eateries. Be sure to choose Sheraton Los Angeles San Gabriel whenever you are back in town.
